PayQuicker

Senior Vice President of Global Sales

Vice President of Global Sales

Director of Global Sales & Sales Operations

Director of Sales Operations

Global Access

•	Established and defined sales process to support a B2B, $10M, complex international logistics business for the entire organization, which was supported and managed completely through SalesForce, increasing system usage of sales reps by over 50%     
•	Implemented and managed a process for pricing requests between sales and pricing to streamline, track, create consistency and improve response times resulting in faster and more frequent closes 
•	Taught consultative and strategic selling strategies to sales team to increase prospect quality and speed the qualification process 
•	Managed entire SalesForce database including leads, sales pipeline, sales processes, contracting and implementation
•	Created, managed and maintained all customer and partner contracts, including standardized templates and worked closely with legal team on all negotiated terms 
•	Provided sales business intelligence through weekly, monthly and quarterly reports/dashboards to sales team, customer relations team, executive management and board members. Content ranged from day to day pipeline to pipeline velocity and historical year-over-year perspectives. 
•	Participated frequently in prospective client meetings and calls to drive opportunity qualification. 
•	Attended and managed all trade shows including demoing our product to prospective clients and lead generation

Sales Operations Manager

Elsevier

Clinical Solutions Sales Manager of the Year 2015
•	Sold SaaS with detailed medical terminology to physicians, medical groups, hospitals, universities and health systems
•	Consistently achieved global-wide, team goals annually from $3.7M in 2012 to $10M in 2016 
•	Closed out 2017 with my team at 114% to Quota
•	Directly managed inside sales and account manager team of 10 employees
•	Created and presented presentations and reports on monthly performance to EVP and GM
•	Created, implemented and managed all processes and procedures for Field Sales, Inside Sales and Sales Support
•	Managed all aspects of transitioning sales processes and data for, both Field and Inside teams, to Elsevier’s internal systems and departments including Siebel CRM, customer service, product support, sales operations and international sales teams 
•	Created and managed annual team and individual goals including sales targets, compensation and territories in addition to creating individual Key Performance Objectives and annual reviews 
•	Trained all Elsevier international sales teams in Japan, Singapore and Europe on the Amirsys products 
•	Made direct sales to new customers and maintained my own customer base
•	Managed and maintained all sales operations including all sales reports, customer base files, year over year performance and analysis and SalesForce Administration
•	Recruited, interviewed and hired new employees to build inside and field sales teams

Amirsys Sales Manager

Amirsys Employee of the Year 2012
•	Created sales training program and trained new sales and sales support reps
•	Developed and managed international business through working with international societies, attending international trade shows and opening new international sales channels through value added resellers
•	Continued all coordinator and marketing responsibilities, in addition to attending trade shows to build current customer relationships and grow new business face to face

Amirsys Assistant Manager, Sales & Marketing

•	Created and managed new lead rotation and assignment to sales reps (no defined territories)
•	Triaged and handled all incoming customer and potential customer communications via phone and email 
•	SalesForce CRM administration, including streamlining customer data for reporting and marketing
•	Created, reviewed and coordinated marketing material creation, printing and inventory
•	Managed and maintained all aspects of over 30 trade shows worldwide every year including registration, booth layout, signage, technology for customer demos and marketing materials

Amirsys Coordinator, Sales & Marketing

Voice Solutions, Inc

Assistant Manager & Trainer (May 2009 to Sept 2010) 
Marketing, Purchasing & Project Coordinator (Sept 2007 to Sept 2010)                                                                                                                                                                                     

   • Researched and purchased products and supplies from preferred vendors online based on technical specifications and price while managing, tracking and updating inventory 
   • Trained, and provided tech support, to customers on basic computer applications and operations
   • Tracked, processed and followed-up on all incoming and current orders, in addition to managing all invoicing, orders and collections using QuickBooks
   • Created and submitted price quotations and complete Assistive Technology Evaluations
   • Posted job positions, reviewed resumes, conduct/schedule phone and in-person interviews
   • Set up computer systems for customers by Installing/uninstalling software, installing memory, troubleshooting and testing computers, printers and assistive technology software and devices 
   • Developed procedures for internet marketing services to clients and prospects & managed CRM database
 • Created, designed, printed and managed marketing materials and website design

Assistant Manager & Trainer

UnitedHealth Group

• Planned, coordinated and executed executive on-site/off-site meetings. Recorded and tracked executive meeting minutes and action item logs.  Handled all EVP projects, contracts, legal documents and expense reports.
• Maintained all EVP’s internal and external e-mail correspondence, including personally handling and resolving customer complaints submitted to EVP’s office to preserve the company’s reputation and values
• Created and prepared materials for executive meetings including spreadsheets, presentations and web casts
• Business Liaison for technical support to EVP’s office and subsequent departments including daily PC management, PC inventory, software licensing, technical support and beta testing
• Managed administrative support team for the Secure Horizons organization by holding administrative meetings with other departments to foster communication, clarify processes and increase efficiency.  Reviewed resumes, conducted interviews and hired candidates for other administrative positions.

Executive Assistant II & III to EVP, President of PacifiCare Secure Horizons

• Supported entire department consisting of three separate programs focusing on enhancing the lives of seniors
• Maintained calendars, made travel arrangements, monitored budgets and coordinated projects for numerous Directors and Project Managers
• Assisted in the development of program strategies. Created a system for the department to coordinate information flow of marketing materials for distribution, in addition to updating and maintaining databases, files and reports.  
• Planned, coordinated and attended on-site/off-site meetings, events, and conferences helping and interacting with customers

Program Coordinator - Senior Solutions, Secure Horizons

• Chosen for pilot program due to exceptional performance, to make outbound welcome calls to new members. Evaluated whether the program eliminated future customer inquiries and was promoted into the Appeals and Grievances department due to its overall success. 
• Due to remarkable efficiency and quality of work, chosen to work on the 72-Hour Expedited Team.  Established cases deemed to be emergent by registered nurses.  Upheld 72-hour state deadline.

Customer Service Associate/Appeals & Grievance Associate

I am an experienced Sales Professional in the information technology space including medical publishing, international logistics and financial technology. With a strong background in healthcare, sales, marketing, customer service, project management and technology, my skill set is unique and contributes to my effectiveness in a variety of areas.  I stand for honesty and integrity and strive to bring these values to the customers and company I serve.

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