Amplify

Product Manager of Sensemaking

Pearson

Worked with numerous systems across the organization to coordinate value delivery roadmaps and cross-team dependencies.
Spearheaded an effort to simplify and scale our Tool Integration Portfolio allowing more robust integrations to be integrated with our systems with little custom development needed.
Worked with numerous external partners to deliver new functionalities and enhancements to increase efficacy of our offerings and improve the learning experience for all learners.
Responded to numerous changes in the organization with a continued focus on Agile principles and a servant-leadership mindset.

Senior Product Manager - LMS & Integrations

Senior Product Manager, Revel

●	Directed the efforts of 9 separate agile release trains serving my Value Stream
●	Assisted in the Agile Transformation and served as an Agile Leader
●	Maintained a stack-ranked portfolio-level backlog of work
●	Assisted in leading Program Increment Planning sessions across multiple continents

Senior Product Solution Manager

Gorilla Logic

•	Implemented a full site-upgrade of a multi-million-dollar platform
•	Helped coordinate 8 Agile Development teams across 3 different time zones
•	Worked with customers and business partners in identifying the most impactful improvements that could be made, and creating a timeline/roadmap
•	Wrote User Stories, Epics, Bugs, Tests and Spikes for development implementation
•	Provided support and training materials to internal and external customers for new enhancements and functionalities.
•	Acted as an Agile Leader as the company continued their Agile transformation

Chief Product Owner / Product Manager

NagraStar

•	Defined requirements, MVP’s, and functionalities on numerous set top box applications.
•	Wrote User Stories, Defects, Features, Epics, and Initiatives within the Agile (SAFE) framework.
•	Managed testing and deployment of a March Madness application with over 10,000,000 uses.
•	Designed and directed application prototypes in React, for a variety of stakeholders.
•	Assisted in revamping the meta-data management system while still supporting the existing structure.

Product Manager

Brooksource

•	Coordinated with technical and business partners to establish Lab and Production connectivity to newly relocated departments
•	Helped collaborate with various teams to define Windows 10 baseline image for internal deployment
•	Coordinated deployment of 400+ phones to new location with appropriate POE and VOIP connectivity
•	Collaborated with multiple teams to deploy updated telephony infrastructure for new site.
•	Mastered various enterprise data and project tools to inform and maintain work. Tools used includes Microsoft Project, Salesforce, Confluence, Jira.

Project Manager - Comcast

Self-Employed

As a consultant I am able to utilize both my extensive experience with ChiroTouch and my experience in Product Management to offer onsite consulting for users and chiropractors who want to increase efficiencies and decrease redundancies throughout their practice.  This is achieved through working directly with the staff to analyze their current usage and processes, and consulting with the business owner to gather the overarching business plan and direction.  Once this is done, I offer a customized implementation plan based upon severity and value, and assist with implementation and training of the staff on the new processes.

Consultant

ChiroTouch

Managing the product line life cycle from strategic planning to tactical activities
Developing and implementing a company-wide go-to-market plan
Analyzing potential partner relationships for the product
Serving as the Agile coach/leader, ensuring adherence to those ways of working.

Interpreting themes and initiatives into user stories
Aligning development direction with business strategy
Managing the development sprints/releases
Ensuring adherence to agile delivery, working directly with the teams to ensure quality and efficiency.

Product Owner / ScrumMaster

Lead team to drive knowledge management processes, reduce time spent by developers on escalations from support, maintain visibility on feature requests and enhancements.  Strive to improve processes throughout Operations.

Managing documentation and Tier 3 Support
Triaging incoming escalations
Helping create the client self-service portal
Managing all product knowledge
Maintaining the feature request forum

CSI Manager

Maintain updated accurate information in our internal knowledgebase by continuously scrubbing and maintaining data as changes happen.  Monitoring it in real time to assist support in addressing incoming support queries.  Provide the documentation department with weekly list of quick tips for the newsletter.  Address support and training needs with escalations when needed.

Knowledge Management Analyst

Manage a team of 3-5 technicians in the support role.  Answer incoming queries in real time (client and internal).  Handle escalations from the support technicians that require a manager's touch.  Ensure my team meets a 95% or better customer satisfaction level in the online surveys.  Reduce call time, while increasing team knowledge.

Support Pod Manager

Answer incoming queries in real time (client and internal).  Create training videos/tools for client facing website.  Maintain a 95% customer satisfaction level.  Help those around me in addressing client facing concerns.

Support Account Manager

I began my software career in 2007 at Chirotouch, where I supported chiropractic offices in onboarding and utilizing their platform. What started as an idea in a basement soon escalated into the world’s most popular chiropractic EMR, now servicing 20,000 users. As the company grew, my role shifted into a true leadership position, and eventually into Product Management. As the “voice of the customer”, I advocated for our users and ensured that our enhancements were aligned with their needs. One noteworthy enhancement was the introduction of an external API, which directly flipped the paradigm we had with 3rd parties. Instead of building bespoke solutions, we delivered endpoints for approved vendors to build to, greatly reducing our custom development efforts.

In 2016, I moved to Denver, CO, and continued my product journey with NagraStar (A division of EchoStar). As a Product Manager for the Set-top box applications, I was responsible for delivering and supporting our flagship offering, the March Madness application, which successfully ran with over 10 million users.

In late 2017, I joined Gorilla Logic at Arrow Electronics as their Chief Product Owner / Product Manager. I coordinated 8 agile teams (both on-site and offshore) in a refactoring/rebuild of their concierge ecommerce platform, MyArrow. During this time, I honed my leadership skills and transitioned into an Agile Leader in the company.

In 2019, I joined Pearson Education as a Senior Product Manager. My main focus was 3rd party integrations, and I led an effort to standardize our endpoints to allow new integrations to onboard quickly and with less overhead. This deliverable truly shifted the Sales model, similar to ChiroTouch’s external API, and we were able to onboard 3X tools in the following year.

💡 Experienced Senior Product Manager | Agile Advocate | DevOps Enthusiast 💡

✨ Driving Iterative Improvements | Promoting Agile Practices | Navigating Agile Transitions ✨

🚀 Delivering Quality Products | Ensuring Clear Scope | Minimizing Code/Deployment Conflicts 🚀

🌟 Root Cause Analyst | Problem Solver | Humorous Disposition for Group Camaraderie 🌟

🌍 Global Agile Collaboration | Cultural Nuances | Inclusive Workspaces 🌍

🎯 Domain Expertise: EdTech, EMRs, Telecommunications, Supply Chain Management 🎯

🔥 Dedicated to Driving Change | Committed to Organizational Success 🔥

💼 Let's Connect! Explore My Expertise and Achieve Your Organizational Goals 💼

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