Lexore (formerly Frame Me)

- Audited and updated outdated customer records to improve data accuracy and usability.

- Standardized and organized CRM fields, ensuring uniformity for easy segmentation and reporting.

- Identified and merged duplicate entries, reducing clutter and improving system efficiency.

- Scheduled and tracked outreach campaigns, maintaining a consistent pipeline of warm leads.

- Reduced CRM clutter by 40% through a detailed cleanup and duplication process.

Virtual Assistant

ServiceDesk

- Crafted compelling content on all social media platforms and increased awareness by 30%

-Brand positioning  and development of product marketing

-Ensured positive customer experience by proactively managing and growing customer relationships

- Collaborated with various teams (design content, acquisition, sales) to implement strategies

Customer Success Expert| Brand Communication Specialist

KoultureKanvas

- Reduced email response time by 50% by implementing automated filtering and prioritization systems.
- Increased customer satisfaction scores by resolving escalations within 24 hours on average.
- Developed an email SOP (Standard Operating Procedure) that streamlined communication and improved efficiency for the team.
- Created a structured workflow system that improved task delegation, reducing missed follow-ups by 70%.
- Managed a high-volume inbox with 500+ emails weekly, ensuring all critical messages were handled promptly.

Inbox and Workflow Manager

Pipeline App

- Manage communication and email management

- Schedule Appointment

-  Schedule virtual meetings

-  Maintaining online record of documents

-  Calendar Management

-  Prepare and organize database and reports

-  Carry out market research that increased customer acquisition by 15%

-  Data entry

-  Handle customer and client information confidentially.

- Prepare series pitch deck

First Bank of Nigeria Ltd.

-Increased customer satisfaction score by 9% through the changes made while introducing strategic client onboarding

- Reduced complaint management by 15%

- Increased customer retention by 10% across my customer list

- Distributed incoming mail and processed outgoing mail

Customer Success Manager

- Responsible for customer query management

- Onboarded 80% of the branch customer base on the mobile banking application for a seamless transaction

- Improved product education and guidance by 10%

- Processed customer requests for services, such as additional checks, change of address, and reissue of statements

Customer Service Specialist

- Served as the first point of contact and technical resource for all customer inquiries and issues. Managed customer profiles, opened new bank deposit accounts

- Managed product KYC management for effective onboarding by 30%

- Cross-sell bank products and services based on customer needs, following the bank's program standards

- Managed and pass on customer feedback

Customer Service Representative

Dominion Book Store

- Successfully met company sales target by 100% between the years 2010 and 2011

-Increased customer base by 50%

-Designed and implemented a strategic business plan that increased revenue by 50%

- Maintained detailed records of the financial services transaction

Sales Manager

Dedicated and results-driven Operations & Customer Support virtual assistant with expertise in CRM management, workflow automation, and client communication.

I specialize in helping founders and service-based CEOs streamline their operations, automate workflows, and improve client support, leading to more time for growth and better customer retention.

I excel in:

1. Setting up and optimizing CRM systems to prevent lead leaks and improve follow-ups.

2. Automating workflows with Asana and Zapier to increase efficiency and reduce manual tasks.

3. Managing client communications to ensure high-quality, consistent service and satisfaction.

With experience across industries, I’ve supported over 10+ founders and service-based businesses in reclaiming their time, reducing operational stress, and scaling their backend systems effectively.

My proactive approach, combined with my attention to detail, allows me to identify gaps and implement solutions that work—even when you’re offline.

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Chika Olayoole's Linkedin Analytics

Chika Olayoole

Performance Score

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