Babatunde Ajiwokewu

IntouchCX

Demonstrate ownership of the customer experience and determination to deliver a 
comprehensive resolution.
Communicate clearly and effectively, in both written and verbal formats.
Effectively tailor communication and style to different audiences and read verbal and nonverbal cues.
Approach problems flexibly and demonstrate ability to adapt and modify approach without 
compromising outcome.
Utilize an effective time management strategy, including the ability to multi-task, prioritize, 
organize and balance workload.
Provide first-line technical support to customers experiencing difficulties with hardware 
(smartphones, tablets, smartwatches, computers, laptops, and electronic accessories), 
operating system, web application and software installation.
Use analytical skills to isolate and resolve complex technical issues through appropriate 
troubleshooting methodology.
Communicate electronically, collect and verify required user information to determine technical 
issues experienced.
Consult user guides and manuals; maintain thorough knowledge of program products to 
deliver a comprehensive resolution.
Provide information to the customer and place appropriate notes in system indicating specific 
hardware or software diagnosis, for example troubleshooting to identify issues or scheduling 
repairs.
Responsible for completing any client assigned Self-Guided-Training daily for updates on 
products, systems, software applications and customer-handling process.
Achieve assigned Key Performance Indicators (KPIs) on Quality and Call Handle Time; Ensure 
proper security procedures are followed on all calls.
Attend team meetings/ training sessions on new product and software launch.
Perform other duties as assigned

Technical Customer Support Advisor

Devant

Actively promote Devant to my peers and within your academic community through various channels such as social media, campus events, and student organizations.
Increase brand awareness and visibility for Devant by sharing information about its services, features, and benefits to students.

Spark interest and engagement among your peers by highlighting the value proposition of Devant organizing informational sessions
Gather feedback from fellow students about their experiences with Devant including likes, dislikes, and suggestions for improvement.

Share this feedback with the Devant team to help enhance the platform and user experience.

Develop creative content such as blog posts, videos, or social media posts to showcase the benefits of using Devant for academic success, time management, and skill development.

Assist new users in navigating the platform, understanding its features, and maximizing its potential for their academic and personal growth.

Advocate for the importance of accessible and effective education resources, highlighting how Devant can support students in achieving their academic goals.

Collaborate closely with the Devant team to align your efforts with the company's marketing and outreach objectives, and to stay updated on new developments, initiatives, and promotions.

Student Ambassador

Planet Health World

Spearheaded digital marketing efforts resulting in a 40% increase in website traffic within the first 3 months of employment.

Conceptualized and executed engaging social media campaigns across multiple platforms, driving a 60% growth in followers and a 40% increase in engagement.

Developed and implemented email marketing strategies resulting in a 30% increase in open rates and a 20% increase in click-through rates.

Managed content creation and publication schedule, producing high-quality blog posts, articles, and multimedia content to enhance brand visibility and drive organic traffic.

Monitored and analyzed key performance metrics using Google Analytics and social media analytics tools to optimize campaign performance and identify areas for improvement.

Collaborated with cross-functional teams including design, product development, and customer service to ensure brand consistency and alignment across all marketing channels.

Cultivated relationships with influencers and industry partners to expand brand reach and drive collaboration opportunities, resulting in a 25% increase in referral traffic.

Sales Marketing Manager

Climax Access Global Concept

Coordinate daily customer service operations, tracking progress of weekly, monthly, quarterly and annual objectives, monitor and maintain store inventory.
Supervise and motivate staff to perform their best
Analyse consumer behaviour and adjust product positioning
Create reports, analyse and interprete retail data like revenue, expenses, and competition
Conduct regular audits to ensure the store is functionable and presentable
Monitor retail operating costs, budgets and resources

Business Management and Marketing (Assistant Manager)

Tech By Moses

Paid Social Media Advertising; Creating Facebook and Instagram ads with lookalike and custom audiences, Facebook, and Instagram retargeting ads to provide actionable metrics. Testing creative campaigns with Facebook, Instagram analytics, and insights.

Sales Skills; Ability to sell to customers by understanding Customers' Journey Persona. To engage with people and turn them into sales opportunities.

Specific Marketing Channel Expertise; Understanding the dynamics of marketing channels deeply and leveraging theses dynamics for specific goals.

Execution and Data Analysis of Drip Marketing Campaigns; Having an innovative engagement strategy by communicating value to potential customers, analyzing incoming data, and creating a robust drip marketing campaign. With personalized written communication, great leads are generated into sales.

Creative and Analytical Thinking; Ability to think expressly and objectively. Using analytics for future strategies. Being flexible to algorithm adjustments.

Personalized Communication with Written and Visual Storytelling; Creating relevant copies and visuals that pull emotional strings.

Basic Design Skills; Using Photoshop, HTML, and CSS to communicate visually.

Video Editing Skills; The ability to communicate with my target audience through videos that will resonate with customers' journey persona and prompt them to take action.

SEO and SEM Skills; With deeper understanding of SEO and SEM strategies, I have been able to drive traffic to my work website and other platforms.

Email Marketing Skills; Having a good relationship with customers by creating dynamic email marketing campaigns with the right tools, strategies, and metrics.

CRM Skills; By understanding customers' interactions and experiences, I have been able to connect with them on a personal and emotional level towards improving their businesses.

Digital Marketing Specialist

Grace Schools

Developed and executed digital marketing strategies, significantly increasing enrollment inquiries by 30% and boosting alumni event attendance by 25%.
Grew social media presence by 40% on platforms such as Facebook, Instagram, LinkedIn, and Twitter through engaging content and strategic campaigns.
Performed SEO audits and optimized website content, resulting in a 50% rise in organic search traffic. Worked with cross-functional teams to produce multimedia content, enhancing the school’s online presence and storytelling.
Led digital marketing initiatives for alumni relations, including event promotion, fundraising campaigns, and newsletters.
Designed and implemented targeted email marketing campaigns, achieving a 20% increase in alumni donations.
Analyzed web analytics to assess campaign effectiveness and provided insights for future improvements. Created and managed content for the alumni website and social media, fostering engagement and community building.
Organized both virtual and in-person alumni events, ensuring smooth execution and high participation.

Digital Marketing Assistant

Develop and implement strategies to engage alumni and keep them connected with the school.
Plan and execute alumni events such as reunions, networking opportunities, and professional development workshops.
Maintain regular communication with alumni through newsletters, social media, and other channels to share news, updates, and opportunities.
Maintain an accurate and up-to-date database of alumni contact information, career updates, and other relevant details.
Utilize alumni database for targeted outreach, event invitations, and networking opportunities.
Ensure compliance with data privacy regulations and best practices in data management.
Organize alumni volunteers to support school initiatives such as mentorship programs, career panels, and fundraising efforts.
Work with the school's development office to cultivate relationships with alumni donors and solicit contributions to support school initiatives and scholarships.
Serve as a liaison between the alumni community and the school administration, providing input and feedback on alumni-related initiatives and priorities.
Generate reports on alumni engagement metrics, including event attendance, volunteer participation, and fundraising outcomes.

Grace Schools Alumni Program Coordinator

Digital Marketing || Sales Development || Growth Hacking || Data Analytics || Media Buyer

I’m a results-driven professional with experience in digital marketing, customer engagement, and business strategy. With experience across diverse industries, I specialize in leveraging AI and data to drive business growth, boost revenue, and improve customer retention in the United States and Canada.

My expertise spans project management, strategic planning, social media marketing, CRM, and content creation all focused on delivering measurable impact. I’ve led marketing campaigns that increased website traffic by 40%, boosted social media engagement by 60%, and enhanced alumni engagement through innovative digital strategies.

I’m passionate about building meaningful connections and collaborating with teams to execute high-impact strategies. I thrive in dynamic environments, constantly exploring AI-powered solutions to help businesses work smarter, not harder.

Let’s connect and explore how AI and data can transform your business!

Taplio

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