Walmart

✦ Engage 50+ customers daily via calls and in-person, using handheld tech and internal systems to fulfill orders and resolve issues
✦ Upsell subscription services to boost retention, satisfaction, and membership growth
✦ Contributed to 5% weekly growth in digital orders by streamlining workflows and improving team communication
✦ Maintain KPIs for speed and accuracy, consistently exceeding department benchmarks by 15%+ month over month

Customer Engagement & Sales Support Specialist

Higher Levels

Completed an intensive tech sales bootcamp led by top-performing reps from HashiCorp, PagerDuty, and MongoDB, focused on outbound prospecting, cold outreach, and sales fundamentals.

✦ Attended weekly live Q&As to learn directly from top-performing tech sales professionals
✦ Studied the core principles of tech sales development, including pipeline generation and effective account executive support
✦ Developed strong sales acumen through mock cold calls, messaging, CRM, and strategic outreach exercises

Sales & Business Development Graduate

Agencyvelocity.io

Completed the Mastermind for B2B Growth Marketers & GTM Agencies, where I built foundational skills in cold email lead generation, outbound prospecting, and B2B sales strategy.

Member

Elenix Digital

Launched and ran a lean B2B email lead generation agency helping marketing agencies scale through custom outbound systems. I handled everything from strategy to execution—crafting cold email campaigns, personalizing outreach, and managing pipeline using tools like Apollo, Smartlead, Clay, and Pipedrive.

✦ Booked 15+ qualified sales meetings and generated 40+ warm leads
✦ Achieved 80%+ open rates and 5%+ reply rates with targeted outreach
✦ A/B tested messaging and optimized sequences weekly to boost conversions
✦ Built and maintained lead lists, automated outreach, and streamlined workflows
✦ Sharpened skills in objection handling, prospect qualification, and value-based messaging

Sales Development Representative (Freelance)

McDonald's

✦ Interacted with 50+ customers daily, using active listening to identify needs and upsell products
✦ Adapted to changing workflows and supported shift leads to maintain smooth peak-time operations
✦ Resolved high-pressure customer issues with empathy and speed, driving a 20% boost in satisfaction scores from internal surveys and feedback

Customer Service & Sales Associate

Founder at Elenix Digital | Partnering With Marketing Agencies To Add $150K in Under 6 Months via Our Conversion Catalyst System.

Aiming for an SDR/BDR role with a proven track record in outbound prospecting and lead generation. I built and ran my own B2B lead gen agency, booking 15+ qualified meetings and generating 40+ leads through cold email with 80%+ open and 5%+ reply rates. With 5+ years of customer-facing experience, I’m highly coachable, goal-driven, and ready to bring grit and execution to a high-performing sales team.

What I don’t have in formal experience, I make up for with real-world grit, people skills, and the kind of hunger no college can teach.

Taplio

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