Feedloop AI

Head of Product - Data Analytics and AI Automation Platform

Head of Product - Customer Experience Platform

Product Manager

Perplexity

AI Business Fellow

Stealth

Redefining the way people running the business. Leveraging AI agent to make it more self-service.

Product Manager - AI Automation, Customer Experience

Antler

Antler is a global early-stage VC that backs founders from day zero to greatness by providing unique access to co-founder matching, business validation, and pre-seed capital.

Entrepreneur in Residence

Shipper

AI
- Lead and Drive end-to-end AI Chatbot-powered by GPT3.5
- Define GTM and Product Roadmap strategy
- Enable fact-checking flow to increase chatbot accuracy by xx%
- Reduced chatbot hallucination (invalid responses) by xx%

Internet Marketing
- Drive Shipper website improvement through A/B testing experimentation
- Improved xx% conversion in Shipper's web page
- Improved leads generation by xx%

Platform
- Drive end-to-end AI NLP project from ticket data
- Managed FAQ Bot to enable self-service customer and reduce # of tickets
- Managed ticketing system platform (email and chat) for internal and external tickets

Associate Product Manager - AI, Customer Experience and Internet Marketing

Manage Ticketing System from all channel.

Product Analyst - Customer Experience

Eddies AI

Lead a Team of engineering, product, design, and social media delivering product and service solutions.

Co-Founder / Product Manager

Bandung Institute of Technology

- Support Department of Oceanography in the research program.
- Act as a project manager and research assistant.
- Build a knowledge platform to bring the information of Indonesia ocean and climate condition that understandable and accessible for everyone.

Technical Project Manager

Institut Teknologi Bandung

- Support Department of Oceanography in the research program.
- Gathering, processing, visualizing, and analysing ocean and climate data using Data Science Tools.
- AI forecasting using LSTM for ocean wave height.
- Building Dashboard using Bokeh and Panel, and assisted into other team for supporting in analysing data.
- Published a Paper in top tier Q1 International Journal.

Research Assistant - AI Research and Data Analyst

Oceanitics

Oceanitics is a small community with focused on empowering oceanography students with digital skills, that is data science and machine learning. There are several activities that carried out, including workshop, sharing session, and project collaboration.

Founder

Ministry of Marine Affairs and Fisheries - Republic of Indonesia

- Conducted an analysis of the variational ocean wave height in North and South Java Sea with transforming data using pandas pivot table in Python.
- Conducted data visualization using matplotlib in Python.
- Conducted statistical analysis to identifying extreme wave event with Peak Over Threshold (POT) using Python.

Assistant Data Analyst

Product | AI & Personalization | Climate & Ocean

I used to work in AI research since college, where I focused on understanding the math behind them, not just tuning parameters. That work led to a published paper in a Scopus-indexed journal, and a series of open-source projects on Github.

Since then, I've shifted toward applying AI in real-world product contexts. I've led efforts to automate customer experience, not just through chatbots, but by integrating AI across tools and workflows. I also built an AI browser agent, which I see as an early step toward reshaping how online work gets done. Today, I'm working with enterprises to help them build and adopt AI on their business process.

My AI Paper: https://link.springer.com/article/10.1007/s40722-022-00224-3 
My Blog: https://alkhantitan.substack.com

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