Alex Turkovic's Linkedin Analytics

With over 15 years of experience in customer success leadership, professional services, and customer education, I am passionate about creating and delivering impactful and engaging customer experiences for products and services. As the Director of Adoption Programs at Snow Software, I combine digital and scaled customer success strategies with customer education programs to ensure optimal customer lifecycle engagement and outcomes. I also host a weekly podcast called The Customer Success Podcast, where I explore different aspects of building and maintaining world-class digital customer success experiences with guests who are in-field and executing. My expertise includes customer journey mapping, scaled customer success automation, Gainsight administration, CS operations, and professional services delivery. I am an intuitive leader who thrives on coaching my team members, establishing solid relationships with clients and colleagues, and driving transformational change, innovation, and value creation. I am bilingual in English and German.