Alex Turkovic's Linkedin Analytics

Customer Success leader known for driving 120%+ NRR and CSM efficacy via digital CX strategies for early to mid stage startups. I bring 17+ years of experience in digital transformation, customer management and post-sales services, and specialize in scalable strategies that enhance customer engagement and satisfaction. 12 of these years were spent in leadership positions with SaaS providers in various industries: eCommerce, workforce management, CRM & IT Asset Management. My teams have managed portfolios of over $250M in scaled accounts and have driven NPS turnarounds with upwards of 50 point swings. Known for a data-driven approach and a customer-centric mindset, I pride myself on bridging the gap between business objectives and customer needs, fostering long-term relationships and loyalty. I am passionate about leveraging technology to create seamless customer experiences and am adept at steering organizations toward sustainable growth and excellence in customer success. I also host a weekly podcast called The Customer Success Podcast, where I explore different aspects of building and maintaining world-class digital customer success experiences with guests who are in-field and executing. My expertise includes customer journey mapping, scaled customer success automation, Gainsight administration, CS operations, and professional services delivery. I am an intuitive leader who thrives on coaching my team members, establishing solid relationships with clients and colleagues, and driving transformational change, innovation, and value creation. I am bilingual (native) in English and German.