Bornlogic

Responsible for managing the Enterprise client portfolio across various retail industry segments on Bornlogic's Local Marketing SaaS platform for Social Media (Digital Marketing).

Key Responsibilities:
- Develop and execute sales strategies to achieve and exceed revenue and growth targets for the Enterprise client portfolio.
- Build and maintain long-term relationships with large clients, acting as the main point of contact and understanding their business needs and objectives.
- Collaborate with internal teams to ensure the effective delivery of customized solutions that meet clients' specific needs.
- Identify upsell and cross-sell opportunities within the existing customer base, maximizing revenue potential.
- Closely monitor competitors and market trends, identifying business opportunities and potential threats.
- Maintain a high level of knowledge about the company's products and services, ensuring the ability to present solutions effectively and persuasively.

Account Manager

unico IDtech

Responsible for portfolio management of around 40 B2B customers with High, Middle and Low touch profile of the unico SaaS platform | auto (formerly vianuvem), working as commercial and technical support with an action plan focused on increasing NPS and reducing/reversing Churn, seeking Up Selling and Cross Selling opportunities, in addition to participating as a focal point in important product innovation projects (MVP and POC's).

Customer Success Manager

Hypera

Responsible for implementing the commercial strategy for the Primary Care product portfolio (Respiratory, Pain and Corticotherapy Franchises) in the most important sector in Brazil for the company, with monthly revenues of over R$ 1 million, in addition to the main customers and business partners present at the region, holding regular face-to-face meetings with internal Directors and Managers.

Sales Representative

Eurofarma Laboratórios

Responsible for implementing the commercial strategy for the Primary Care product portfolio (CNS, Pain, Respiratory, Antibiotic Therapy, Corticosteroid Therapy, Cardio, Gastro) Franchises. In this position, I contributed to the expansion of the company's business in a highly competitive sector, but with little brand presence, allowing the expansion of new B2B customers and relevant business partners for the brand.

Ebtron Simuladores

Development and implementation of the commercial strategy for the product portfolio.
Responsible for defining the branding and marketing campaign, from brand repositioning to participation in events and trade fairs.
Mapping and segmentation of the B2B and B2C market, as well as defining potential customers and partners, working as a "Hunter" in new and unexplored markets.

New Business Consultant

Siemens Ltda.

Repair Center coordination with a team of 6 professionals.
Responsible for all activities related to the business area, contact with external/internal customers, management reports (KPI's), process improvement tools (5S), escalation and alignments with HeadQuarter.

Repair Center Coordinator in Customer Service

Responsible for outsourced Technical Assistance companies (40 business partners in Brazil), including assessment of the local structure, approval, contracts, portfolio training and technical support, in addition to monitoring KPIs and process improvements.

Business Partners Coordinator in Customer Service

Responsible for repairing services on industrial automation products such as Frequency Inverters and Softstartes.

Repair Center Techinician

Responsible for repairing services on industrial automation products such as high-speed motors dedicated to Machine Tools. I worked as internal and field service techinician.

I worked as machine tools operator and I was responsible for factory maintenance.

Techinical Assistant

•       Solid experience, with 14 years in After-Sales (Customer Service) in the Industrial Automation market, around 3 years as a Sales Representative in the pharmaceutical market, and over the past 2 years working as an Enterprise Account Manager (AM and CSM) in technology companies. I have expertise in managing B2B Enterprise client portfolios across various industries and segments.
•       I highlight my excellent communication and relationship-building skills, which allow me to interact assertively with clients, business partners, back-office teams, and stakeholders. I am skilled at proposing solutions and engaging the necessary teams in key discussions to ensure business health for both the client and the company.
•       I am resilient, organized, and always looking for new responsibilities and opportunities for improvement. I have a keen ability to identify business opportunities, lead innovation projects, and implement improvements in business management processes.
•     MBA in Marketing, a graduate degree in Business Administration, and technologist degree in Industrial Automation.
•        I have knowledge in systems such as Salesforce, HubSpot, Office, Google Suite, Slack, Jira, Asana, and Ganttic, as well as knowledge of Agile Scrum methodology. My English is advanced, and I have an intermediate level of Spanish.

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