Brothers In Need

Director of Operations - Melbourne

OutSystems

Account Executive - Mid Market

Stealth

Co-Founder

Salesforce

Team Leader - Senior Business Development

Team Leader - Business Development

Business Development 

Colonial First State

• Design, develop, and deliver comprehensive training programs for new employees as well as further the skillset of existing staff through continuous training.
• Ascertain and analyse training requirements and heighten training quality to ensure a high level of customer service.
• Orchestrate training sessions for more than 100 staff within the business for various levels.

Lead Trainer

• Demonstrated expertise securing new business while ensuring a high level of client retention.
• Delivered general advice to new members in order to implement more educated and informed decisions.
• Supported both inbound and outbound phone lines while also proactively seeking opportunities to assist the team in completing call backs, processing work items, and monitoring the team’s inbox.

Financial Consultant

•	Educated over 25,000 members, advisers, and employers regarding the full line of Colonial First State offerings, such as superannuation, investments, and pensions.
•	Delivered the highest level of customer service to a high volume of diverse members while cultivating and fostering relationships with team members and stakeholders.
•	Resolved complex enquiries concerning financial service legislation and evolving regulations.

Client Services Representative

The Reject Shop

Assistant Manager

Sales Consultant

Ramsay Health Care

Logistics Assistant

I'm passionate about driving business growth through Sales leadership and a relentless pursuit of excellence. With a career spanning diverse roles, I've consistently proven my ability to deliver outstanding results.

I'm currently working as an Account Executive at OutSystems and also have the pleasure of running the Brothers In Need branch in Melbourne.

Zak Al-Munir

Parliament of NSW

Senior IT Support Analyst 

IT Support Analyst

Senior IT Support Analyst

Officeworks

- Manage correspondence with DOA teams from multiple vendors including Apple, Brightstar and Synnex to claim back credit for faulty products.
- Processing faulty products covered under Warranty through Solvup, including booking deliveries with couriers and managing correspondence with authorised repairers.
- Maintaining a less than 1% shrinkage by conducting regular high-risk stock counts.
- Installing demo laptops, tablets and phones, and maintaining correct merchandise protection standards.
- Training new employees in cash management and point of sale operations.
- Carrying out daily cash management including clearing excess cash in registers and conducting cash reports.

Technology Supervisor

- Delivering exceptional customer service and consultation to customers with enquiries about the product of choice.
-  Resolving customer issues and complaints regarding problems such as faulty products, out-of-stock products and incorrectly labelled shelf prices.
- Communicating effectively and cooperatively with fellow team members from different departments to ensure customers are assisted accordingly.
- Teaching customers how to operate the self-serve printing, copying and photo machines.
- Analysing the movement of service on the sales floor to notify managers of any staff shortage in specific departments.

taplio

The Battle

Zak Al-Munir

Ibrahim Chaniago

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