Brothers In Need

Director of Operations - Melbourne

OutSystems

Account Executive - Mid Market

Stealth

Co-Founder

Salesforce

Team Leader - Senior Business Development

Team Leader - Business Development

Business Development 

Colonial First State

• Design, develop, and deliver comprehensive training programs for new employees as well as further the skillset of existing staff through continuous training.
• Ascertain and analyse training requirements and heighten training quality to ensure a high level of customer service.
• Orchestrate training sessions for more than 100 staff within the business for various levels.

Lead Trainer

• Demonstrated expertise securing new business while ensuring a high level of client retention.
• Delivered general advice to new members in order to implement more educated and informed decisions.
• Supported both inbound and outbound phone lines while also proactively seeking opportunities to assist the team in completing call backs, processing work items, and monitoring the team’s inbox.

Financial Consultant

•	Educated over 25,000 members, advisers, and employers regarding the full line of Colonial First State offerings, such as superannuation, investments, and pensions.
•	Delivered the highest level of customer service to a high volume of diverse members while cultivating and fostering relationships with team members and stakeholders.
•	Resolved complex enquiries concerning financial service legislation and evolving regulations.

Client Services Representative

The Reject Shop

Assistant Manager

Sales Consultant

Ramsay Health Care

Logistics Assistant

I'm passionate about driving business growth through Sales leadership and a relentless pursuit of excellence. With a career spanning diverse roles, I've consistently proven my ability to deliver outstanding results.

I'm currently working as an Account Executive at OutSystems and also have the pleasure of running the Brothers In Need branch in Melbourne.

Zak Al-Munir

Resolution Life

Head of (Chapter Lead) S&I Claims and Assessments

AIA Australia

Senior Manager of Administration Services

Aware Super (formerly First State Super)

Lead the in-house administration team as well as supporting organisational strategic projects.

Achievements:
- Operationalised AML/CTF functional review and enhancement
- Business lead for StatePlus Successor Fund Transfer (SFT)
- Subject matter support for VicSuper and WA Super merger

Manager of Client Administration Solutions

StatePlus

Lead four key functions: transaction management, regulatory reporting, funding reconciliations, and UAT.

Achievements:
- Operations lead for AUD$100 million Fee Remediation project
- Business lead for AUD$50 million digital transformation (registry)
- Established a dedicated Regulatory Reporting team

Manager of Client Administration Services

Little Squire

Little Squire’s primary business is portable ballpit hire and other children’s party equipment. I started this business with the goal to provide quality party equipment for babies and toddlers birthday parties which was also affordable.

Independent Business Owner

CommInsure

Responsible for inflows, new business applications and alterations within S&I.

Achievements:
- Pilot and model team for CommInsure Continuous Improvements program
- Awarded CommInsure team of the Quarter (March 2012)

Team Manager - Superannuation and Investments

Project – Acurity Migration (SFT)
Led a team of 12 superannuation specialists for the successor fund transfer of two corporate funds, ensuring minimal impact to BAU and minimal disruption to the 40,000 existing clients.

Team Manager – Project

Maintain management reporting, manage the team business drivers, resolve customer complaints, subject matter expert, and as the acting team manager.

Assistant Team Manager - Superannuation and Investments

Seasoned financial services operations leader with a proven track record of leading teams and projects, through guiding teams to strive for operational greatness. Skilled in superannuation, pensions, strategic planning, business relationship management, and project support. I am eager to connect with fellow like minded professionals.

taplio

The Battle

Zak Al-Munir

Hadi Thahar

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