Yaddy Arroyo

Some people call what I do mentoring, but I just call it “being a super cheerleader for those who need it and deserve it.” I advise founders on UX + accessibility + ai-enablement. I also connect amazing ai-enabled product makers and builders with other creative scientists. 

I cover most verticals except banking (because of potential conflicts of interest with my day job), but my favorite vertical is healthcare biometrics wearables for at home use.

I’ve lost tons of family and friends, and seeing the hospice care made me realize there has got to be a way to help people leave this world with dignity, at home. I’m trying to improve the world. This is my way of giving back to the community.

“AI + UX maker” advisor & super connector

Confidential

At a regional US Bank (aka Conversational AI designer, HCI AI designer, principal VUI designer, multimodal service ai designer, hci designer,  Ai designer, Ai ux service designer, human factors engineer, NLU architect, prompt engineer, Ai model trainer, technical writer, linguistics engineer, business analyst)

High level IC focusing on LLM E2E initiatives 

• 8 multi-modal AI banking patents 
• multiplatform,  multichannel , multimodal designs
• servant leader af

VP / Principal Multimodal Experience Architect

Really bad polymath

My next project will revolve around a zany group of technocratic neo-feudalists who are trying to dismantle democracy in America. A must see. /s

Writer, Indie filmmaker, mix media artist, musician, and aspiring video game designer.

https://m.imdb.com/name/nm5194487/

Creative Writer

Bank of America

• Mobile payments SME for Everyday Banking:
Money matters. And every second counts. The complexity that makes moving money possible requires a simultaneous  MIN/ MAX view of how internal and external systems coexist together in the payments ecosphere

• Design systems contributor, Everyday Banking (Payments) SME

VP / Sr. Product Designer - Enterprise payments (Mobile)

Honest Rogue

Ran my own little service design/ experience architecture agency, working with a ton of small and large and pre-seed to eventually IPO’d/acquired start ups as well as subcontracted with tech shops and consultancy firms.

Roles I've had:
UX Human Factors Engineer
UX Researcher & Strategist
UX Architect
UI Designer
Conversational AI designer & writer
Product owner
Business Analyst


Connected car clients: BMW, Allstate 
Ai social listening: networked insights (acquired by American Family Insurance)
Voice / IVR: West Corporation (Now Intrado)
Health: Pfizer, Astra Zeneca, mHealthCoach
Under NDA: Manufacturing, DoD, Emergency Services


Contract and subcontracting work with Fortune 100 clients on complex, data-heavy transactional experiences that win people’s trust and engagement. Software, telematic, B2B, Fintech, Biotech, Voice/ IoT, AI/machine learning....you name it, I’m down for working on it. 

Key Words: Connected Life, Connected Car / Telematics / OBDII /  HUD, XD architect, UX producer, UX creative director,  Mixed-Reality UX design,  VUI Design, Amazon Lex/Polly/Lambda prototyping, Sayspring prototyping,  Alexa / Google Voice / Google assistant prototyping, Voice Tech, CX Design, System Persona Design, IVR, Chatbots, AI,  Retail POP UX design, CX, UX, HX, User Experience Consulting, UX Architect, Experience Planning,  Wireframes, Information Architecture, UX Operations, Usability Testing Framework development, Project Management UX, Digital Strategy, Social Media Strategy, Content Development, Persona Development, Mobile Strategy, Customer Engagement Analytics,  Product Localization Marketing.

Senior Principal Consultant

Lextech Global Services

Consultancy: Helped create quick, iterative UX designs for cool clients, and interesting concepts across verticals and horizontal product lines.

Sr. Experience Designer

Manifest Digital

• UX Design & Backend Architecture Documentation for Telematics & Connected Life Products
• UX Ideation around New Business R&D products
• UX Design for Financial digital experiences

Sr. Manager, UX Design

The Bravo Group

At Bravo, it was my job to understand the human experience nuances of the US Hispanic market, specifically within the digital realm (online, mobile, offline digital, etc.). I  translated their cultural, experience, and channel-preference nuances into digestible nuggets of information we used to improve their online and offline user experience. 

Since the digital experience plans impacted both real life and virtual life environments, collaboration with creative strategists and other account planners was quintessential for measurable success.

Digital Experience Planner

Discover Financial Services

Project managed several enterprise-wide system and interactive product integrations. I also helped launch new interactive financial utility tools and products. 

Aside from enterprise-wide solutions, I was also accountable for all of ShopDiscover.com operations:  daily and weekly maintenance updates, new partner site integration, "hot deals" maintenance, operations issues, file transfer and data feed issues, infosec compliance, strategy design roadmap, digital strategy, and functionality upgrade redesign work.

Sr. Associate: e-Business

I was the Sr. Associate Interactive Product Manager of Shopdiscover.com.  I handled the tactical implementation of our partnership strategy. A techno-heavy role, where indepth knowledge of legal and security issues was paramount, I worked with multiple stakeholders to launch one of the most successful affiliate programs on Linkshare, Commission Junction and Google Affiliate Networks.

I aided in partnership acquisition and pricing strategy, and the day-to-day management of partnership development and site operations.

Sr. Associate: Partnership Marketing

Principal AI / ML designer (NLU experiences) at Truist

I currently work at a bank as an NLU experience architect/ UX (IC) principal.  I also advise on Ai-enabled wearables within the health ecosystem for “funsies.”

Empathy is not a weakness. It’s a start. It gives us a purview  into Ai UX usecases  we can start from. 


VP /Principal VUI designer (NLU&Emerging)

Aston Carter

Corporate Functions Recruiter

Recruiter Trainee 

Divisions Maintenance Group

• Effectively administer full-cycle recruitment and hiring process for 30 requisitions supporting our company’s internal Go-To-Market teams in a high-volume time sensitive environment exceeding time-to-fill and time-to-hire requirements.

• Head hunting and sourcing, screening, interviewing, offering, hiring, and onboarding top talent ensuring smooth and engaging candidate experience at a 90% scheduled start rate and 88% fill rate within 30 days.

• Exceeding quarterly recruitment targets ensuring right fit for organization- by 62% for Q3, 120% for Q4, 200% for Q1, 170% for Q2, 160% for Q3 and 100% for Q4.

• Manage a high-volume diverse recruiting pipeline filling over 75 full time positions- 67% Men, 33% Women, 31% Black, 5% Latino, 5% Veterans- ensuring cultural fit and skillset alignment for organization goals reducing time-to-fill by 15%, averaging speed-to-hire for 3 days, averaging 15.4 phone screens per week, consistently surpassing quarterly hiring goals by 120%.

• Facilitate weekly connection meetings with over 20 hiring managers serving as a talent consultant to provide strategic guidance over the recruitment process by meticulously defining scope-of-role during intake calls, align talent to business objectives, establish effective sourcing plans, and lead post-interview debrief meetings to ensure best talent alignment for teams.

• Create and implement innovative sourcing strategies targeting diverse candidate talent pools by utilizing LinkedIn, Indeed, Instagram, Twitter, internet recruitment strategies, and campus events to successfully track candidate progress using Paycor and Jobvite ATS software resulting in 90.25% yearly retention rate.

• Successfully built and maintain strong relationships with hiring teams and candidates by cultivating extensive personal networks to influence hiring decisions, deepen referral pipelines. and become a trusted talent advisor for the organization.

Go-To-Market (GTM) Recruiter II

Boulevard Recruiting

Boulevard Recruiting is a female-founded company specializing in recruiting top-tier technical talent for early stage start ups. Boulevard operates as in-house recruiting consultants with expert understanding of the technology and startup industry and leveraging great relationships with VC's, we are able to excel at finding and attracting qualified candidates for many roles such as software engineers, data scientist, product managers, and more.

As a Technical Sourcer, my responsibilities included:
• Successfully sourced hard-to-fill top tech talent in a fast-paced, early-stage startup environment, strategically aligning hires with critical business objectives of our clients targeting roles such as: Software Engineers (Frontend, Fullstack, Backend, Data, Tech Leads) Technical Project Managers, Mechanical Engineers, and Product Designers.

• Exceeded weekly sourcing outreach KPI's by 30%, contacting 250 qualified and candidates at a 90% profile accuracy rate based on client expectations by utilizing Greenhouse, Lever, and Top Funnel to manage all candidate activity.

• Collaborated with lead recruiter to manage 5 client relationships and requisitions, delivering weekly data-driven updates on candidate pipeline progress, advancing 10 candidates for review and scheduling 3 interviews per week while maintaining an efficient 25-day time-to-hire rate.

• Managed end-to-end pre-screening and qualification of candidates, evaluating technical skills, experiences, and cultural fit to present top talent to lead recruiters and hiring managers to ensure optimal candidate selection.

• Conducted market research, intelligence mapping, and created a competitor matrix to strategically target top talent for technical and non-technical roles in a high-growth startup.

Technical Sourcer

Greater Cincinnati Education Network

Co-founder of a local Cincinnati based non-profit titled the Greater Cincinnati Education Network with the purpose of providing quality educational programs and services to diverse and underserved primary and secondary student populations.

My responsibilities included:
• Develop, coordinate, and manage programmatic facilitations, student learning and development curriculum, customer success and engagement, and recruitment initiatives. 
• Develop and implement a teacher certification track program to increase recruitment and retention of teachers of color in the classroom for underserved Title One schools. 
• Coordinated all programmatic and training initiatives that aided in creating a sense of belonging, provide academic coaching and academic growth in a supportive atmosphere to ensure retention, persistence and overall success over 50 students. 
• Manage all recruitment initiatives for students and families to increase our enrollment in our Young Science Academy.  
• Manage the programmatic operations of the Young Science Academy Summer Enrichment program.
• Collaborated with current teachers to create a culturally relevant curriculum to teach students participating Young Science Academy program.

Director of Student Learning and Development

University of Cincinnati

• Successfully recruited and enrolled 3500 students from 300 counties and 350 schools utilizing enrollment trends and demographic data to create strategic and targeted recruitment strategies– contributing to record-breaking university enrollment for 3 consecutive years.

• Strengthened university strategic recruitment efforts by managing 20 external relationships with community-based organizations and 300 high school counselors, alongside cultivating 15 internal campus partnerships across student affairs, academic departments, Veterans Affairs, LGBTQ Center, Black Cultural Center, etc, leading to a significant increase in diverse student enrollment and engagement, aligning with university’s strategic goals of inclusivity and excellence.

 • Led cross-functional initiatives between the marketing and recruitment teams, introducing targeted online and social media campaigns that effectively increased university value proposition for Gen Z student demographic, resulting in a notable 15% increase in diverse student enrollment.

• Planned, organized, and implemented monthly recruitment events and programs such as, college fairs, campus visits, multicultural engagement initiatives, and information sessions, to engage prospective students and encourage university inclusion and belonging.

• Trained, mentored, and developed new 5 recruiters by creating a standardized operations procedure teaching best student and stakeholder engagement practices, key recruitment strategies and initiatives, and industry knowledge to-ensure success in role.

• Reviewed over 6,000 applications and transcripts to determine student eligibility for admission into the university.

• Served as interim program manager for Cincinnati Ambassador Program managing payroll, student activities, hosting interview intake, and training student leaders.

Undergraduate Admissions Recruiter

KIPP North Carolina Public Schools

• Managed a classroom overseeing curriculum development, implementation, and behavioral evaluations of 110 students utilizing key performance metrics and data driven insights to inform instructional decisions. 

• Implemented a classroom instruction strategy resulting in a 10% increase in student engagement and 15% improvement in student performance on standardized test resulting in 4 additional students per quarter earning honor roll.

• Effectively developed and maintained stakeholder relationships through mutual collaboration on performance objectives improving student retention, academic engagement, and student social-emotional learning development. 

• Managed and executed high priority task and responsibilities including: administrative duties, data collection and analytics, and community engagement initiatives to meet tight deadlines with a high level of accuracy.

• Created and facilitated an after school enrichment program for young men providing mentorship on life-skills, leadership development, and positive self-esteem practices to prepare them for high school.

Middle School English Teacher

KeyBank

•Contributed as a team member in cross selling banking products to customers at every opportunity meeting sales goals for opening new
accounts, credit cards, and loans
•Demonstrated strong and professional customer service relations while elevating customer satisfaction and product knowledge
•Maintained strong confidentiality processing customers personal and financial information

Bank Teller

Talent Acquisition professional always seeking new ways to connect with top talent! If you’re interested in connecting to learn about the job opportunities Aston Carter provides, check out our career page! https://careers.astoncarter.com/us/en

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The Battle

Yaddy Arroyo

Timothy L. Berry Jr.

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