Yaddy Arroyo

Some people call what I do mentoring, but I just call it “being a super cheerleader for those who need it and deserve it.” I advise founders on UX + accessibility + ai-enablement. I also connect amazing ai-enabled product makers and builders with other creative scientists. 

I cover most verticals except banking (because of potential conflicts of interest with my day job), but my favorite vertical is healthcare biometrics wearables for at home use.

I’ve lost tons of family and friends, and seeing the hospice care made me realize there has got to be a way to help people leave this world with dignity, at home. I’m trying to improve the world. This is my way of giving back to the community.

“AI + UX maker” advisor & super connector

Confidential

At a regional US Bank (aka Conversational AI designer, HCI AI designer, principal VUI designer, multimodal service ai designer, hci designer,  Ai designer, Ai ux service designer, human factors engineer, NLU architect, prompt engineer, Ai model trainer, technical writer, linguistics engineer, business analyst)

High level IC focusing on LLM E2E initiatives 

• 8 multi-modal AI banking patents 
• multiplatform,  multichannel , multimodal designs
• servant leader af

VP / Principal Multimodal Experience Architect

Really bad polymath

My next project will revolve around a zany group of technocratic neo-feudalists who are trying to dismantle democracy in America. A must see. /s

Writer, Indie filmmaker, mix media artist, musician, and aspiring video game designer.

https://m.imdb.com/name/nm5194487/

Creative Writer

Bank of America

• Mobile payments SME for Everyday Banking:
Money matters. And every second counts. The complexity that makes moving money possible requires a simultaneous  MIN/ MAX view of how internal and external systems coexist together in the payments ecosphere

• Design systems contributor, Everyday Banking (Payments) SME

VP / Sr. Product Designer - Enterprise payments (Mobile)

Honest Rogue

Ran my own little service design/ experience architecture agency, working with a ton of small and large and pre-seed to eventually IPO’d/acquired start ups as well as subcontracted with tech shops and consultancy firms.

Roles I've had:
UX Human Factors Engineer
UX Researcher & Strategist
UX Architect
UI Designer
Conversational AI designer & writer
Product owner
Business Analyst


Connected car clients: BMW, Allstate 
Ai social listening: networked insights (acquired by American Family Insurance)
Voice / IVR: West Corporation (Now Intrado)
Health: Pfizer, Astra Zeneca, mHealthCoach
Under NDA: Manufacturing, DoD, Emergency Services


Contract and subcontracting work with Fortune 100 clients on complex, data-heavy transactional experiences that win people’s trust and engagement. Software, telematic, B2B, Fintech, Biotech, Voice/ IoT, AI/machine learning....you name it, I’m down for working on it. 

Key Words: Connected Life, Connected Car / Telematics / OBDII /  HUD, XD architect, UX producer, UX creative director,  Mixed-Reality UX design,  VUI Design, Amazon Lex/Polly/Lambda prototyping, Sayspring prototyping,  Alexa / Google Voice / Google assistant prototyping, Voice Tech, CX Design, System Persona Design, IVR, Chatbots, AI,  Retail POP UX design, CX, UX, HX, User Experience Consulting, UX Architect, Experience Planning,  Wireframes, Information Architecture, UX Operations, Usability Testing Framework development, Project Management UX, Digital Strategy, Social Media Strategy, Content Development, Persona Development, Mobile Strategy, Customer Engagement Analytics,  Product Localization Marketing.

Senior Principal Consultant

Lextech Global Services

Consultancy: Helped create quick, iterative UX designs for cool clients, and interesting concepts across verticals and horizontal product lines.

Sr. Experience Designer

Manifest Digital

• UX Design & Backend Architecture Documentation for Telematics & Connected Life Products
• UX Ideation around New Business R&D products
• UX Design for Financial digital experiences

Sr. Manager, UX Design

The Bravo Group

At Bravo, it was my job to understand the human experience nuances of the US Hispanic market, specifically within the digital realm (online, mobile, offline digital, etc.). I  translated their cultural, experience, and channel-preference nuances into digestible nuggets of information we used to improve their online and offline user experience. 

Since the digital experience plans impacted both real life and virtual life environments, collaboration with creative strategists and other account planners was quintessential for measurable success.

Digital Experience Planner

Discover Financial Services

Project managed several enterprise-wide system and interactive product integrations. I also helped launch new interactive financial utility tools and products. 

Aside from enterprise-wide solutions, I was also accountable for all of ShopDiscover.com operations:  daily and weekly maintenance updates, new partner site integration, "hot deals" maintenance, operations issues, file transfer and data feed issues, infosec compliance, strategy design roadmap, digital strategy, and functionality upgrade redesign work.

Sr. Associate: e-Business

I was the Sr. Associate Interactive Product Manager of Shopdiscover.com.  I handled the tactical implementation of our partnership strategy. A techno-heavy role, where indepth knowledge of legal and security issues was paramount, I worked with multiple stakeholders to launch one of the most successful affiliate programs on Linkshare, Commission Junction and Google Affiliate Networks.

I aided in partnership acquisition and pricing strategy, and the day-to-day management of partnership development and site operations.

Sr. Associate: Partnership Marketing

Principal AI / ML designer (NLU experiences) at Truist

I currently work at a bank as an NLU experience architect/ UX (IC) principal.  I also advise on Ai-enabled wearables within the health ecosystem for “funsies.”

Empathy is not a weakness. It’s a start. It gives us a purview  into Ai UX usecases  we can start from. 


VP /Principal VUI designer (NLU&Emerging)

Anne T. Griffin

AI Product Leader and Product Futures | Teaching AI for Pearson on O’Reilly and writing about AI in Forbes

I help companies pinpoint where AI can create defensible advantage and help them move faster than the market, not just keep pace. I focus on shipping AI products that deepen retention, drive account expansion, and become meaningfully hard for competitors to replicate. 

I work with founders and product leaders who need someone who can operate with high agency: someone who can walk into ambiguity, talk to customers, understand data and technical constraints, and turn that into a product direction the company can actually ship. 

What this actually looks like in practice: 
- Identify the specific workflows, pains, or decisions where AI can create real leverage
- Validate through lightweight prototypes before major engineering investment
- Ship capabilities that meaningfully create value for customers

How I approach the work:
- Research the market, competitive landscape, and emerging alternatives to understand where the space is moving
- Apply futures practices to identify where AI can create durable, long-term advantage
- Analyze the company’s value chain to pinpoint where AI can amplify strengths or remove friction
- Work directly across product, engineering, data, design, and GTM so alignment happens during the build, not after
- Reduce cognitive load for founders and teams instead of adding to it

I have 14+ years of experience building products in 0 to 1 startups and in Fortune 500 giants in multiple industries, including AI and blockchain. I've also served as interim Head of AI / Data Science operations for a scaling startup. I've worked across B2C, B2B2C, and B2B SaaS. Translating strategy and technical topics into a message people can understand is one of my super powers, and that has given me the opportunities to guest lectures at Columbia and West Point.

I also teach Jumpstart Your AI Career for Pearson on O'Reilly. I love exploring the realities and possibilities of emerging tech in my writing as a Forbes Contributor on the topics of AI and Strategy. My insights on AI and tech have been highlighted in Rolling Stone and The Atlantic. 

My product blog: https://productmindlab.substack.com/
My Talks: https://www.annetgriffin.com/talks-lectures

Senior Product Manager

- Lead product vision and strategy for a AI/ML product for a cross-functional team to rebuild customer trust and mitigate risk of churn
- Increased ARR by $480,000 by leading a team to build self-serve features on the core product experience, removing the dependency to onboard with the customer success team
- Owned the roadmap and prioritized key initiatives to increase revenue and enable new generative AI product
- Established user-centric practices with continuous discovery user research, implementing with ideal customer personas, using insights to de-risk and prioritize new features and key investments sharing insights
- Developed best practices for cross-functional collaboration with marketing, sales, engineering, design, and customer success
- Mentored a junior, first-time product manager team member, accelerating their growth to a promotion

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Yaddy Arroyo

Anne T Griffin

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