ProductHub

Product Teams use ProductHub to build, manage and monitor Outcome Based Product Roadmaps. They gather, validate, and monitor ideas, clearly defining outcomes and assessing business impact early—before investing time and resources.

Co-founder & CEO

Scale Force

We perform in-depth SaaS Due Diligence & Acceleration for Product and Tech. As successful SaaS entrepreneurs, we support VC, PE and companies in SaaS to minimize investment risk and maximize ROI. 

We work globally and have done over 75 DD's, provided over 1000 advisories and have 100% repeat assignments.

Co-Founder

Whatagraph

Whatagraph is an online tool that automatically converts website & social media data into visual, simple and understandable infographic reports. I met the Whatagraph team during the Rockstart 2017 program where I had the opportunity to be one of their mentors. The team has done an incredible job scaling their SaaS company. I advice the team on strategic and tactical product and technology matters in relation to the commercial goals.

Advisory board member

inSided

With the rise of subscription based revenue models, keeping and growing existing customer is crucial. InSided provides a platform to drive Customer Success and therefore retain and grow customers. We do this by increasing self service, customer engagement and product feedback.

The inSided platform powers many successful brands - attracting millions of visitors. The platform is used by B2B companies like Gainsight, Mixpanel, Zapier, Nutanix, IFS and Miro -- and B2C companies like T-Mobile, Sonos, Coursera, Deezer, Kaspersky and Telefonica. We are an experienced team with community building firmly rooted in our DNA. Our growth in the journey towards global market leadership has been rewarded with many awards like Deloitte Fast50 and Fast500 awards.

Co-founder & CTO - Acquired by Gainsight (2022)

Pocketinfo

Pocketinfo is the largest community within Benelux on mobile products, services and software. Delivering curated knowledge, content and insights to telecom providers and (mobile) product brands to power their knowledge base and support teams.

CEO & Co-founder - Acquired by a publishing company (2011)

With over 20 years of experience in building and growing technology-driven solutions, I am a co-founder and CEO of ProductHub, the product ROI intelligence platform. ProductHub helps product leaders and their teams create, execute, and track ROI-driven product roadmaps across all departments and supporting tools. Our customers experience a 50% decrease in product waste, reduction in time to value, and significant product ROI increase.

As a commercially driven and communicative product and technology nerd, I love to work with other teams like marketing, sales, and customer success. I also leverage my operator experience to perform in-depth SaaS due diligence and acceleration for product and tech, supporting VC, PE, and companies in SaaS to minimize investment risk and maximize ROI. Additionally, I am an angel investor and advisor for several SaaS companies.

Wouter Neyndorff

Gainsight

Global Lead Community Strategy and Programs

Principal Program Manager, CS and Community Strategy

inSided was acquired by Gainsight in January 2022.

Community Strategy Director

Sr. Enterprise Customer Success Manager & Community Strategist

wehkamp

Product Manager Customer Innovation

Sonos, Inc.

Sr. Manager, Digital Care

Global Community and Social Manager Customer Care

Social Media Manager EMEA

Online Community Manager

TomTom

Manager Online Support

- Manager of team responsible for self-care (support website and knowledge base in 19 languages), internal online support site and support forums
- Driving strategy for improvements to website usability, content management, community management and publishing processes
- Customer-facing Community Manager on forums, representing voice of the business online and the voice of the customer within the business

Team Lead Online Support and Community Manager

- Responsible for launch and management of the TomTom Discussions support forums
- Developed superuser engagement strategy to maximise peer-to-peer deflection (some users spending 70 hours per week online)
- Highlighted hot topics within the business, managing stakeholders at all levels (PR, PM, Marketing, etc...) to drive improvements and meaningful messaging back towards customers
- Delivered reporting strategy and was able to demonstrate measurable business results within first month after launch

Community Manager

- Applied project management methodology to succesfuly deliver three large online projects on time and within budget
- Managed project to re-design the TomTom support website from inception to deployment.  Worked closely with design and usability resources to realise vision for improvements.  Managed multiple stakeholders throughout the business to maintain alignment and pass key project milestones.
- Initiated project to deliver a support community and drove it to completion, with measurable business results.  Drove vendor selection process, delivered engagement strategy and managed all stages of the implementation (planning, design, development, testing, communication) up to the successful launch.
- Managed project to deliver internal support site for customer support agents.

Project Manager

Senior Content Analyst

Content Analyst

Copywriter

Community Relations Manager

Avena GDL

Technical Trainer

Over the past 18 years I have been building, growing and leading enterprise community and digital service programs at companies like TomTom, KPN, Sonos and Gainsight.  I've discovered my greatest strengths as a strategist, problem-solver, coach and mentor, and am increasingly certain that being human, honest and kind are the most valuable traits we can develop in our careers.  I'm passionate about sustainability and the importance of tackling the impacts of climate change and biodiversity collapse.  To educate myself further I recently completed the Climate Change: Learning For Action course from Terra.do. I'm always open to conversations with anyone interested in B2B SaaS communities or communities in general, as well as anyone who shares my passion for sustainability and the green tech sector.

taplio

The Battle

Wouter Neyndorff

Kenneth Refsgaard

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?