Led to AVB Marketing being a Top 1% of Agencies Implementing GA4 | Scaled SEO into a 7 figure revenue stream | A guy with a phone who likes networking on LinkedIn

Hi I'm Will, and innovative leader in the business intelligence space. I have 9+ years of experience in marketing & data analytics. 

Top 3 things I've done in my career:

👉🏼Generated +$6 million in SEO services while maintaining over 50% profit margins
👉🏼Developed and lead a business intelligence team that built our data warehouse of over 500 billion rows of data & counting
👉🏼Helped develop and promote other internal leaders by providing coaching and growth opportunities

Send me a DM if you'd like to learn more 🙌🏼

William Glade

Domain Logistics

Inbound Compliance Coordinator and Outbound Auditor

Shipping and Receiving 

GK Capital Industries

Responsibilities included:
•Looked over the daily operations and completed the targets.
•Developed & administered the overall management of the warehouse and optimized warehouse functions.
•	Swiftly communicated delays occurring due to weather or other emergencies to the concerned parties thus maintaining a client satisfaction rating of above 90%
•Liaised with warehouse staff to package all products properly, reducing the cases of goods damaged during delivery by 13%
•Kept track of incoming and outgoing products and equipment and closely monitored the production of each product
•Consulted regularly with clients, suppliers, and Production Managers
•Ensured all products were packed and dispatched within the issued deadline.
•Collaborated and negotiated with third-party freight carriers and generated electronic bills.
•Executed daily inbound/outbound route planning functions with accuracy, on-time delivery performance, equipment utilization, efficient routing practices, overall cost-effectiveness, and business performance.
•Completed accurate and concise reporting upon completion of daily tasks.
•Supported routing plans for inbound/outbound route networks.
•Reviewed new customer addition or change requests to the delivery network, and provided recommendations or approvals to the sales group.
•Performed daily standard route maintenance exercises by reviewing the recent history and applying adjustments as needed.

Logistics Coordinator

MK Shah Exports Ltd.

Responsibilities included:
•	Played a vital role in overlooking Operations in Philobari Tea Estate.
•	Looked after the entire managerial operations within the factory ranging from allocation of work to 
        the staff, manufacturing, supervising, quality check, sorting, packaging and dispatch.
•	Consistently improved the levels of customer satisfaction and outperformed sales every quarter by 
        approximately, 10 % over goal.
•	Built morale, maintained teams' self-confidence, and trained them to build sales by improving their 
        people skills.
•	Actively negotiated special prices and conditions with customers and/or vendors as per criteria 
        established by my Seniors.
•	Responsible to manage a wide range of activities in the tea industry including strategy planning, 
        operation management, administrative and human resource management
•	Collaborating with government officials to manage court procedures and dispute settlements.
•	Managed administrative work through filing, inventory, and customer follow-up which included 
        Starbucks and familiarising myself with companies’ policies.
•	Liaison with the entire spectrum of certification bodies such as ISO 2200, Rainforest Alliance & 
        Hazard Analysis, Critical Control Point (HACCP), Fair-trade, Ethical Tea Partnership (ETP), and Trust 
        Tea.
•	Responsible for cost management and cost control techniques.
•	Developing & administering the overall management and implementation of field & factory.
•	Coordinating with the internal/external departments to handle the day-to-day administrative 
        activities.
•	Spearheading the trade unions, workers, staff members, and managerial staff.
•	My team was awarded “Best Tea Production” among all estates of McLeod Russel and M. K. Shah in 
        the years 2018 and 2019.
•      Praised by ‘Visiting Advisor’ for maintaining the best production property in the entire circle.

Operations Manager

Mcleod Russel India Limited

• Played a vital role in overlooking Operations in Bordubi Tea Estate.
• Looked after the entire managerial operations within the factory ranging from allocation of work to 
 the staff, manufacturing, supervising, quality check, sorting, packaging and dispatch.
•Answered calls promptly, and professionally and listened attentively to the customers, understands and fulfilling their needs;
•Responded to the client's inquiries promptly
•On some occasions negotiated special prices and conditions with customers and/or vendors as per criteria established by my Manager
•Took necessary action to resolve customer service issues on time and followed up and verified commitments are met afterwards
•Proactively suggested associated and/or alternate products as needed;
•Promoted focus product items to generate incremental sales
•Quickly informed the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regard to price, products, service, etc.
•Maintained their technical knowledge up-to-date on various product lines and broadened system knowledge.

Assistant Operations Manager

Supply Chain enthusiast. Recent Graduate (2 Year Post Graduate Diploma in Strategic Global Business Management) from Conestoga College, Kitchener. Since worked part-time in Canada as a student in various areas. During my Summer break, I worked as a Logistics Coordinator at G.K Capitals for 5 months during which I showed my previous industry experience. 

Mechanical Engineer with almost  3 years of work experience in manufacturing, operations, quality control, customer service management and production sector with expertise in the supply chain, manufacturing, quality assurance, vendor management, project management, inventory management, sales, and project and cost control. 

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of clients in all types of settings, and this has bought me to a realization that acquiring and maintaining loyalty and repeat customers in a business as well as spreading the word about your business through these loyal patrons is of the utmost importance in every company. I enjoy discussing ideas, engaging with creative minds, and hearing new perspectives. 

I am a hard-working, professional, and conscientious person who enjoys the challenge of both leading and managing people, and also seeing projects and tasks lead to successful completion. I am someone with a strong work ethic and have the ability to motivate a team in order to get the best out of them. At every step of my past experience in my home country and working part-time I have been in direct contact with customers, and clients and have ensured that I provide the best of services to them. I'm reliable and always willing to step up when shifts need to be covered. 

I am highly organized and skilled in optimizing operations. I have thorough technical knowledge of the standard equipment used for this role. My strong work ethic and commitment to my company have earned me a great reputation as an excellent team player.

Specialties: • ERP Proficiency • SAP • Gantt Chart • GLO-BUS • Customer Satisfaction • Problem Solving • Teamwork • Marketing • Project Management • Attention to detail • Asset Management

taplio

The Battle

William Glade

Ishant Chandel BEng, PGDM

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