Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

Alivus Life Sciences(formerly Glenmark Lifesciences)

Responsible for end to end Production activities in USFDA approved, multi product manufacturing facilities.

Deputy General Manager

Alkem Laboratories Ltd.

Leading entire production activities & a team of 77 team members.Successfully faced USFDA audit in April 2023 with zero 483 observation.
Production planning of different products on campaign basis,raw material planning,continous working of capacity enhancement,yield improvement & people development.
Facing audits directly(USFDA,TGA,EDQM,statutory,GPCB,boiler inspector,excise inspectors & CWC).
Implementation of 5S,Six Sigma & Kaizen principles at shop floor.
Ensuring compliance to QMS documents,safety & other statutory requirements.
Technology transfer of the products.
Commissioning of plants for API manufacturing.
Handling softwares like SAP,Trackwise,Nichleon,e-DMS & imparting training to colleagues & subordinates.
Investigation of failures(OOS,OOT,Deviation,market complaint) & accidents/incidents.
Process optimization & cost reduction
Capacity enhancement & yield improvement.
Budgeting & CAPEX.
Validation & QMS documents.

Reporting to Sr GM- Production.

Production head( Senior Manager)

Overall responsibility of 02 USFDA approved API manufacturing facilities with team size of over 70 members.

Production Manager

SPC Lifesciences Pvt. Ltd

Senior Manager -Production & Operations(Site Head)

Ipca Laboratories Limited

Production Head-02 API manufacturing facilities (Hormones).
Second line to Unit Head.
Heading a team of 37 members

Senior Production Manager

Zydus Group

Manager-Production- heading a multi product USFDA approved API manufacturing facility with team size of 25 members.

LUPIN LIMITED

Worked as Plant Incharge, Responsible for a multi product, USFDA approved, API manufacturing facility with a team size of 25 members.

Senior Executive-Shift production

Zydus Cadila

Responsible for shift related activities,manpower control,calibration of instruments,communication with QA department,dispensing of RM,solvent &amp; packaging material,cGMP related document preparation,Highlighting gap to meet cGMP requirements

Officer-production

Shift production
Handling a section of Ethambutol Plant.
Taking Charge of Shift Supervisor

Officer

Production Head(DGM)|Faced USFDA audit as direct auditee in April 2023 with ZERO 483 observation|Planning|Yield|Capacity| Production planning|cGMP|safety|tech transfer|Audits(USFDA)|investigation| costing| CAPEX|Training

As a dynamic pharmaceutical leader with over 23 years of experience, I specialise in transforming API plants into high performing, compliant & cost-efficient operations.I firmly advocate for a product-led growth approach,emphasizing proactive problem solving to ensure sustained success.In addition to my technical proficiency,I bring a leadership style characterized by empathy, understanding & a commitment to treating all team members with respect, regardless of their financial or social standing.I approach team dynamics with a scientific mindset, constantly seeking to refine processes for enhanced results beyond initial expectations.

Currently associated with Alivus(formerly Glenmark), Dahej GUJARAT,as DGM Production, handling a plethora of more than 20 different API's with 24 years of expertise.
Post graduate in Industrial Chemistry(Sardar Patel University, Vallabh Vidhyanagar) & Pharmaceutical Operations & Management(BITS, Pilani) having 24 Yrs of Experience in API manufacturing.
Successfully faced USFDA & PMDA audit as direct auditee in April 2023,May 2025 & April 2024 respectively with zero 483 observations.

Experienced in Production planning,meeting dispatch schedule of multiple products, cGMP,safety,technology transfer,Green Field & brown field projects,solvent recoveries,RM planning,manpower handling,troubleshooting,planning of shop floor activities,SAP, QMS documents,investigation,RCA & CAPA finalization,capacity & yield enhancement, SGA for improvement,process optimization,by product handling,production control with first time right concept to avoid reprocessing,QMS documents review,Process Hazard Analysis(PHA), HAZOP,QRM ,Profit improvement plan(PIP),CAPEX finalization,cost reduction,MIS,handling data integrity issues.
Experienced in handling entire plant operations occupied with multiple products.
Successfully handled regulatory audits like USFDA, MHRA, TGA, EDQM, WHO, QP & statutory audits like GPCB,Excise,investors,bankers, CWC, boiler inspectors.
A perfect planner,executor & result oriented leader,ensuring team building,team's morale & harmony.
Imparts training to ensure team's awareness.
Facing 5-6 customer audits every month with confidence & no major/ critical observations.

Looking forward to work as GM/Sr GM/AVP-Production/Operation in an API manufacturing company.

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