Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

The Astute Virtual Assistant

I help overwhelmed coaches, consultants, and entrepreneurs with all things Admin and Operations so they can regain their time and focus on the core business.

Founder | Virtual Assistant

FIT Property Ltd

As the remote administrative VA for FIT Property Ltd, I utilize my organizational, communication, and problem-solving skills to manage the operational and administrative aspects of the real estate agency. I also provide executive support to streamline daily operations.

Executive Virtual Assistant- Administration and Operations

BlissfullyND Coaching and Consulting

As the remote administrative VA for Blissfully ND Coaching and Consulting, I leverage my skills in organization, communication, administrative tasks, generating leads, and social media support  to support our mission of empowering late-diagnosed neurodivergent adults. I ensure smooth operations behind the scenes, attract new clients, and engage our online community.

Virtual Assistant

JM Virtual Solutions, LLC - Social Media Manager & Strategist I Concord, New Hampshire

* Craft personalized emails that address the recipient's specific pain points and demonstrate how the client's product or service can solve them.
* Send follow-up emails to those who don't respond to the initial outreach.

Virtual Assistant- Email Marketing

Jon U Consulting

* Crafted compelling and personalized cold emails that resonated with each prospect's unique needs and interests.
* Actively engaged with your client's target audience on LinkedIn, sharing valuable content, participating in relevant discussions, and building meaningful connections.
* Actively engaged with your client's target audience on Instagram, sharing valuable content, participating in relevant discussions, and building meaningful connections.

Virtual Assistant-Email Marketing & Social Media Support

Upwork

I handled various customer service, administrative, and data entry tasks.

My skills are as follows but not limited to:
*Client management
*Chat support
*Phone support
*File management
*Email management support
*Client database management
*Client issue resolution 
*Customer care
*Client Orientation
* Data entry
* Lead generation
*Any other Administrative job

Virtual Assistant- Customer Service and Administration

Dada dunia

*Assisting the start-up in curating social media content, building processes and procedures, and creating a virtual assistant course for new and aspiring virtual assistants in Kenya and other developing countries.

Virtual Assistant- Social Media & Administrative tasks

Microinsurance Master

I helped with their HubSpot CRM, Handled Data entry, Managed their WordPress/elementor website backend processes and Generated leads from LinkedIn.

Virtual Assistant-Marketing and Administrative tasks

SmartWay Real Estate, AB Canada

* Assisted in supervising all administrative duties for the home buyer and seller transactions from contract to close.
* Assisted the real estate agents, clientele, and other stakeholders with paperwork and ensure the completion of all documents.
* Made sure the buyer’s offer and counteroffers get approved by the seller to ensure a smooth sales process.
* Checked documents and verified they have the correct signatures and dates so the transaction process goes smoothly.
* Entered client information into the client database system, submit appropriate documentation to the broker for file compliance, and keep track of transaction activity on Skyslope.
* Gathered all listing information including property photos, pre-listing materials, and MLS research.
* Acquired the necessary signatures for each listing agreement seller’s disclosures, and other required documentation and sent them to the real estate broker for file compliance.
* Ensured inspections are scheduled, and assisted with negotiating and completing any necessary repairs.

Real Estate Administrative Assistant-Remote

Takaful Insurance of Africa Limited

•	Reviewed insurance proposals and applications for compliance and adherence to company policies and regulatory requirements;
•	Gathered and assessed background information to effectively assess the risk involved;
•	Computed results for appropriate premiums;
•	Drafted policy documents and processed policy endorsements;
•	Ensured underwriting documents are prepared and filled correctly.
•	Issued renewal documents and endorsements; conducted a post-renewal analysis to ensure minimal lapses.
•	Prepared renewal invitation – Renewal Notice/Risk Notes/Renewal Schedules;
•	Prepared Renewal Invoices /debits;
•	Processed debits and credits.
•      Prepared Motor certificates digitally.
•      Prepared and issued COMESA cards.
•      Monitored set up and management of client information upload onto the system in line with KRA/IRA/TIA regulation to ensure clean, correct, and up-to-date data.
•      Dealt with correspondence on the mail handling procedures on issues of underwriting;
•	Attended to underwriting inquiries from direct Clients, Brokers, and Agents;
•	Kept detailed and accurate records of policies underwritten and decisions made;
•	Enforced credit control and cancel policies not paid for to ensure the premium is received for risks accepted
•	Issuance of appropriate interim cover documents namely cover notes, reinsurance confirmations
•	Prepared quotations promptly to assist in business acquisition.
•      Monitored claims handling procedures for timely claims settlement for the clients.
•      Assisted the Branch Manager in the recruitment of competent intermediaries to help in branch growth.
•      Ensured all the intermediary accounts are opened in a timely fashion and that their documents are attached as per IRA and the company's policy.  
•     Handled other assignments and responsibilities as required by the TIA management.

Regional Branch Underwriter (Mt. Kenya Region)

Imagine freeing up over 15 hours each week to focus on what truly drives your business forward. As your strategic Virtual Assistant (VA), I make this a reality.

𝐊𝐞𝐲 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐨𝐟 𝐇𝐢𝐫𝐢𝐧𝐠 𝐚 𝐕𝐀.

1. Time Savings-On average, VAs save businesses over 15 hours per week on essential admin work.

2. Cost Efficiency- Firms can save up to 78% on operational costs by leveraging VA services.

3. Remote Flexibility- 70% of startups now offer some form of remote work, making VA support seamless and effective.

𝐄𝐧𝐯𝐢𝐬𝐢𝐨𝐧 𝐘𝐨𝐮𝐫 𝐃𝐚𝐲 𝐖𝐢𝐭𝐡 𝐌𝐲 𝐒𝐮𝐩𝐩𝐨𝐫𝐭.

As your tech-savvy sidekick, I'm dedicated to empowering high-performing coaches, consultants, and entrepreneurs like you to reach new heights of productivity and profitability. With my expertise in admin, operations, AI, and no-code tools, I create seamless workflows that save my clients 15+ hours per week.

My mission is to help ambitious professionals like yourself reach your full potential by handling your repetitive tasks and streamlining your business processes. I leverage the latest productivity apps and automation to optimize workflows, boost efficiency, and free up time for you to focus on growth.

Whether you need help with CRM management, content creation, calendar coordination, or implementing AI-powered solutions, I'm here to be your right-hand tech-savvy sidekick. I excel in a wide range of essential business functions, including:

— Admin Support
— Outbound Lead Generation
— Tech Support and Troubleshooting
— Responsive Client Communications
— LinkedIn Profile Engagement and Networking
— Email Marketing Campaign Management
— Exceptional Customer Service
— CRM Database Management
— Content Repurposing and Optimization
— Comprehensive LinkedIn Profile Management

Let's connect and explore how I can take your productivity and profitability to new heights through seamless virtual assistance tailored to your unique needs. I'm here to be your friendly, kind, and authentic tech-savvy partner, ready to bring a vibrant energy to your business success.

𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐬𝐜𝐚𝐥𝐞 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐞𝐟𝐟𝐨𝐫𝐭𝐥𝐞𝐬𝐬𝐥𝐲?

Book a FREE call now 👇

https://calendly.com/louise-mutua/30min?back=1&month=2023-12

𝐋𝐞𝐭’𝐬 𝐰𝐨𝐫𝐤 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 𝐭𝐨 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐲𝐨𝐮𝐫 𝐝𝐫𝐞𝐚𝐦𝐬 𝐚𝐧𝐝 𝐞𝐦𝐩𝐨𝐰𝐞𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐭𝐨 𝐫𝐞𝐚𝐜𝐡 𝐧𝐞𝐰 𝐡𝐞𝐢𝐠𝐡𝐭𝐬!

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The Battle

Andy Warner

Louise Mutua 🌻🦄

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