Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

Lifestyle Recruiting

❥ Leverage strategic relationship-building and effective client outreach to drive client acquisition, expanding the client base by 45% over a 24 month/year period, amounting to a total revenue growth of 60%.
❥ Address complex market challenges through improving product visibility and market penetration through targeted campaigns, including data-driven advertising and similar strategies, enhancing business scalability over time.
❥ Use digital platforms and social media strategies to prospect leads daily, achieving a 20% conversion rate into actionable business presentations; develop innovative approaches to build and maintain a robust sales pipeline.
❥ Foster long-term relationships with clients by acting as the primary contact, understanding their needs, and providing tailored solutions, ensuring high levels of client satisfaction through proactive communication, resulting in a 90% retention rate.
❥ Implement strategic sales initiatives to achieve and exceed sales targets, conducting thorough market research and analysis to identify new business opportunities, ensuring alignment with overall business objectives and staying ahead of industry trends.
❥ Deliver compelling business presentations to potential clients and recruits, showcasing the value proposition of products and services; demonstrated excellent negotiation skills to finalize contracts, successfully closing 75% of deals.

Account Executive

Clifton Headhunting

❥ Sourced top-tier talent for the TAAS program, managing the entire recruiting lifecycle from initial outreach to final placement.
❥ Conducted 50-75 daily recruiting calls, converting 25-40% to candidate interactions, and marketing calls, increasing brand visibility and enhancing engagement. 
❥ Led targeted outreach strategies across multiple channels, including phone, email, and LinkedIn to attract high-caliber talent. Leveraged industry network to achieve a 30% growth in candidate referrals, contributing to program’s expansion.

Account Manager, Executive Recruiting 

Regions Bank

❥ Conducted needs analysis to customize financial solutions for clients, resulting in an average of 25 new accounts opened monthly, achieving a 20% increase in client satisfaction through personalized financial planning and advisory services.
❥ Leveraged CRM systems daily to manage client information, track interactions, and streamline service processes, improving client engagement by 20% by implementing efficient CRM workflows and personalized client communication strategies.
❥ Produced and analyzed daily, weekly, and monthly reports to track performance against forecasted sales goals, consistently achieving or surpassing targets by 15%, presenting results to senior leadership to influence strategic planning.
❥ Planned client appreciation events, leading to a 25% increase in customer retention and strengthening customer relationships.

Verizon

❥ Converted 25 daily outbound interactions into 20+ new monthly accounts by seamlessly transitioning leads from online engagements to in-store conversions, leading to a 15% increase in monthly sales.
❥ Achieved a 90% account closure rate, significantly expanding the customer base and playing a crucial role in achieving a 20% growth in overall sales revenue; recognized in Q2 2016 as a key contributor to the top-performing SMB sales team.

Prudential Financial

Financial Advisor

Wells Fargo

Credit Manager

MetLife

With over 10 years of experience in account management, B2B sales, and customer success, I specialize in building and nurturing strategic client relationships to drive business growth. My expertise lies in a consultative and customer-centric approach, ensuring product value and benefits are effectively communicated to prospective clients. Throughout my career, I have consistently achieved sales targets and fostered long-term client retention through a blend of strategic planning, digital marketing initiatives, and impactful presentations.

𝗖𝗮𝗿𝗲𝗲𝗿 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀:

𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵: Expanded the client base by 45% over a 24 month/year period, contributing to significant revenue growth. 
𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Achieved a 90% client retention rate by providing tailored solutions and maintaining proactive communication.
𝗦𝗮𝗹𝗲𝘀 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁: Consistently exceeded sales targets through innovative sales initiatives and thorough market analysis.
𝗟𝗲𝗮𝗱 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻: Utilized digital platforms to prospect leads, achieving a 20% conversion rate into actionable business presentations.
𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗲𝘁𝗿𝗶𝗰𝘀: In banking, opened an average of 25 new accounts monthly and increased client satisfaction by 20% through personalized financial solutions.

𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲:

𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Proven track record in sales, lead generation, forecasting, and customer retention. Adept at leveraging product knowledge and compliance to drive growth.
𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀: Skilled in stakeholder engagement, contract negotiation, and people management. Experienced in developing targeted outreach campaigns and fostering long-term client relationships.
𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Strong background in market research, data-driven decision making, strategic planning, and risk management. Successful in implementing digital marketing strategies to enhance business scalability.
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Proficient in Salesforce, HubSpot, Zoho, CRM systems, and Microsoft Office Suite.
𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: MBA + BA + Certificate in Organizational Leadership 

I am passionate about leveraging my extensive experience in account management and customer success to contribute to a dynamic team and drive meaningful results. Connect with me to explore how I can help your organization achieve its goals.

I also enjoy growing my network - so please feel free to reach out anytime.

Kristin T.

Some of y’all know exactly what to do.

The problem is… nobody ever taught you that failure was part of the process.
Nobody ever told you that failure is data. That success leaves clues.

So you tried a few times… you failed… and you quit, because you assumed that was the end.

I’m here to tell you:
that was probably just the beginning.

Kristin Tasker, MBA 💟

Helping Founders Grow & Sell with Confidence | Account Executive | SaaS Sales | SMB Growth Strategist | Entrepreneurial Enthusiast

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