Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

WhiteBox

As a writer and blogger at Whitebox Media, I am responsible for creating engaging and informative content that resonates with our diverse audience. My role involves:

Content Creation: Writing articles, blog posts, and other forms of content on various topics, ensuring they are well-researched, accurate, and compelling.
Research: Conducting thorough research to gather relevant information and insights, supporting the development of high-quality content.
Editing and Proofreading: Reviewing and refining content to ensure clarity, coherence, and grammatical accuracy, maintaining a high standard of quality.

Blogger

BT Institute of Business and Technology

Offered comprehensive tutoring services to French-speaking students seeking to enhance and master their English language abilities.

Language Consultant

Ministère des Affaires étrangères français

Completed precise translations of official documents with correct words and phrasing to meet legal standards
Developed strategies to perform accurate and consistent translations

French Translator

Ministry of Education, Ghana

Tracked and followed up on requests, and identified those which are highly important and require immediate attention by the French secretariat of the ministry 
•Drafted a partnership proposal between the secretariat and the Canadian High Commission in Ghana 
•Aided in translating official documents of the French secretariat (Fr<>Eng)

Associate

National Union of Ghana Students (NUGS)

Conducted the daily research activities of the Union and helped in organising projects such as The NUGS Special Project and NUGs Educational Town hall meeting. Also assisted in translating official documents of the Union into French.

Research Assistant

Ghanata Senior High School 

Student Library Assistant

Y'ello,
I am a professional translator, interpreter, and subtitler dedicated to helping people and organizations communicate effectively across different languages and cultures. With extensive experience in translating, and interpreting various types of documents, I am well-versed in the complexities and challenges of this field.

I strive to provide accurate, high-quality, and timely services. My work has spanned across notable clients, including:

- Ministry of Foreign Affairs and Cooperation, Benin
- Ministry of Education, Ghana
- UNESCO Ghana
- National Union of Ghana Students

In addition to my translation and interpretation skills, I have significant experience in subtitling, having worked on various projects that require precise and culturally sensitive translations. Currently, I am interning as a writer at Whitebox Media, where I am honing my skills in content creation and media communication.

I am passionate about public service and environmental sustainability. I actively participate in environmental activities and climate action initiatives, aiming to contribute to a more sustainable future. My theoretical knowledge in International Relations, Business Law, and Economics, acquired through short courses while majoring in Translation, further enriches my professional profile.

I am a dynamic, proactive, and highly communicative individual who is always eager to learn and grow. If you are looking for a reliable and competent translator, subtitler and interpreter who can help you break language barriers and achieve your communication goals, I would love to connect with you and discuss your work. Please send me a message here 😊

I value regular communication and feedback, so let’s keep in touch! 🤝🏽

taplio

The Battle

Andy Warner

Ishmael Cullan Adu

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