Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

Manager Modern Retail Canada

Modern Retail Solutions Specialist

Collaborate with Canadian sales team to demonstrate software solutions within automotive industry. Launch and roll out digital retailing and CRM products. Assist sales to understand needs of clients and consult on software results. Communicate with internal teams on specific needs of Canadian vs American clients, including tax laws, provincial requirements, and process differences. Organize and schedule with 18+ sales reps including international travel.
•	Presented to BMW Canada, Mercedes-Benz Canada, and Hyundai Canada ensuring CDK became a part of or remained on the preferred vendor list. 
•	Delivered demos of a digital retailing product, leading to an exclusivity contract for a national brand with 235 sites worth $2.1M annually with a 5-year commitment, allowing client to list all their inventory in Canada on to one common website. 
•	Consistently achieve a 39%-win ratio year over year in the automotive sector and survey scores of 5/5 by delivering effective product demonstrations. 
•	Invited, as the only Canadian, to 2 separate international retailer summits (Hyundai and BMW) due to expertise in the Canadian market.
•	Consistently delivering highly effective product demonstrations to large dealer groups, blending the customer needs with client strategy and hitting dealers time constraints effortlessly.
•	Support teams nationally, going the extra mile to delight customers by delivering outstanding results.

Sales Enablement Consultant II

Assisted clients in implementing new processes to create proficiency and accuracy in daily routines. Maintained high level of confidentiality when handling client information.
•	Oversaw installing and customizing the One-Eighty and CDK Drive software in the sales and accounting departments within automotive dealerships; helping to reduce the onsite time required for trainers there by lowering installation costs.
•	Wrote and trained on the process for rolling out e-signature and digital deal jacket process for Mercedes-Benz America; this led to an increase of sales to Mercedes-Benz dealerships throughout the United States.
•	Communicated to several internal and external clients throughout a software installation project to manage expectations, resolve issues, and provide project status updates.

Virtual Implementation Consultant III

Trained automotive dealership staff in accounting, sales and service departments. Provided daily and weekly written updates to dealership and internal management regarding the progress of install process.
•	Consulted on industry best practices while implementing new accounting/sales/service software within a fast-paced dealership environment.
•	Wrote customized training plans for individual staff within dealership departments.
•	Partnered with project managers, virtual training coordinators to ensure smooth transitions pre/post install to ensure the highest quality of care for our dealers.

Account Executive III

Skilled sales enablement consultant who collaborates with leadership groups and cross-functional stakeholders to develop high-quality SaaS solution demonstrations.  Shorten sales cycle and increase revenue by drafting or editing content for client facing proposals, including technical answers and product / process diagrams. Partner with internal organizations to support development and focused rollout of digital retailing and CRM products into the Canadian market.

Strengthen lines of communication between product and sales by providing regular market requirements and software updates. Seek out industry best practices to identify and implement more effective software presentations. Strong ability to work under pressure, highly adaptable, and well organized with interpersonal skill acumen, including building and managing relationships across various cultures and professional backgrounds.

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Andy Warner

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