Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

CrowdDoing

-Strategic HR planning for virtual volunteer operations
-Talent acquisition, onboarding, and retention frameworks
-Culture and diversity initiatives
-Performance systems and cyclical assessment processes
-Organizational design and scalability for rapid growth
-People operations and volunteer well-being
-Community management and engagement

Senior HR Strategist-Innovative and Human-Centered HR Solutions (Volunteer)

Detroit SHRM

- Assist in promoting DetroitSHRM events through various social media channels, increasing engagement and visibility.  

- Participate in events to support the chapter's outreach initiatives.  

- Create visually appealing graphic designs using Canva to celebrate holidays and highlight organizational initiatives.  

- Contribute to building a strong digital presence and fostering community engagement.

Marketing Committee Volunteer

Oakland University

The Pedagogical Partnerships Program brings together faculty and both graduate (doctoral and master's) and undergraduate students to collaboratively enhance the teaching and learning experience at Oakland University. Through structured dialogue and feedback, this initiative empowers faculty to refine their teaching practices while giving students a meaningful voice in shaping their educational journey.

Graduate Partner 

Emergent Holdings

• Support enterprise-wide intern, early career professional, and cohort programs across a complex organizational structure.

•End-to-end intern program management including recruitment, onboarding, and new employee orientation, ensuring smooth integration of interns into the organization and maintaining a 100% program completion rate.

•Strong analytical and project management skills with experience creating, leading, documenting and scaling programs with the creation of playbooks, guides and job aids.

• Supporting the design and facilitation of professional development sessions and networking events for intern cohorts, fostering career growth and cross-functional collaboration opportunities

• Reduced recruiting costs by over 75% compared to the previous year while expanding initiatives and program reach by double.

• Facilitate leadership webinars to educate internal stakeholders on the importance of intern and cohort programs in the context of enterprise talent strategy.

• Establish and support partnerships with external organizations to source top diverse talent at no additional cost, supporting enterprise-wide diversity goals.

• Identify and implement neurodiversity-focused job posting strategies, enhancing inclusive hiring practices across all programs.

• Lead university relations efforts, including career fair planning, attendance, and company awareness campaigns, coordinating with multiple business units.

• Manage procurement of recruiting materials and swag within budget constraints, creating cost-effective recruiting event packages for various enterprise initiatives.

• Implemented inventory management system for all recruiting assets, improving efficiency and reducing waste across complex program structures.

Talent Acquisition Specialist, Early Career Programs

Her Skill Academy Inc.

Her Skill Academy is a 1-year membership with a 90 day bootcamp that helps you navigate your career journey and accelerate your success. -Community -Coaching -Confidence

Member

HARMAN International

Senior Technical Sourcing Specialist

• Served as the sole North American sourcing recruiter, successfully identifying and placing 6 high-level technical candidates within first 3 months, while managing a pipeline of 20+ mid to director-level engineering positions

• Led full-cycle recruitment for senior and director-level engineering roles, including strategic sourcing, screening, and interviewing, partnering with 5+ Talent Acquisition Specialists to optimize hiring outcomes

• Developed and executed targeted sourcing strategies utilizing LinkedIn, Workday ATS, CRM, and social media platforms to build robust talent pipelines for technical positions across multiple disciplines

• Supported university recruitment initiatives, including candidate screening and selection for corporate internship programs, while delivering impactful presentations on LinkedIn branding and recruitment strategies to university technology students

• Provided data-driven market intelligence to stakeholders, collaborating with Talent Advisors to enhance sourcing strategies and improve recruitment processes

Technical Talent Attraction Specialist - Automotive

Amazon

•Achieved exceptional candidate success rates for Senior Software Development Engineers, improving technical phone screen pass rates from 34% to 86% while maintaining 100% candidate satisfaction rating

•Managed high-volume sourcing operations, engaging 500+ passive candidates weekly through strategic outreach and leveraging global ATS tools to identify top technical talent

•Developed and implemented comprehensive candidate preparation program, including creation of interview guides, recruiter templates, and Wiki documentation, significantly increasing offer acceptance rates for Senior Developer  positions

•Spearheaded redesign of Study Buddy Program, an innovative group interview preparation initiative leveraging senior engineering staff to enhance candidate success for technical on-site interviews

•Led employee referral program optimization, partnering with hiring managers to execute targeted referral drives during staff meetings, expanding priority talent pipeline

•Established strong cross-functional partnerships with recruiting teams and senior software development staff, facilitating candidate placement across multiple Amazon organizations

Technical Recruiter

FluiDyne Fluid Power

•Served as primary HR and Safety subject matter expert for plant operations, providing strategic guidance on policy interpretation, legal compliance, and benefit administration while managing workers' compensation and FMLA programs

•Led comprehensive digital transformation initiative, developing electronic solutions including benefits website, onboarding portal, and internal information hub, significantly improving process efficiency

•Designed and implemented new tenure-based vacation benefit program aligned with market competitiveness, enhancing employee satisfaction and retention
Executed full-cycle recruitment for all positions, including needs assessment, candidate screening, interviewing, and offer management, while ensuring compliance with hiring processes

•Developed and launched updated employee handbook with comprehensive policy revisions to strengthen legal compliance and workplace safety protocols

•Managed end-to-end benefits administration, serving as primary liaison with insurance providers and successfully coordinating annual open enrollment while streamlining HR database management

Human Resources Generalist

MAG IAS, LLC

•	Full Cycle Recruitment, interviews, initiating drug screen and background checks during the pre-employment stage for hourly and salary employees, presenting offer letters and onboarding.
•	Completing I-9’s
•	Create & Execute Employee Engagement Activities
•	ADP & SAP Management
•	Extensive use of Excel (managing merit increases, running reports, analyzing data)
•	Create HR Training material. 
•	Analyze Diversity Involvement, Create Diversity Hire Strategies.

Human Resources Coordinator

Adient

•	Work in a Manufacturing Union facility 
•	Managed payroll, time & attendance and recruitment. 
•	Ensured compliance with HR policies and handled employee requests.
•	Collaborated on employee appreciation initiatives and COVID-19 tracking.
•	Complete exit surveys with employees who are leaving the company
•	Process terminations within all systems

Human Resource Generalist

As a Talent Acquisition Specialist, in Early Career Programs, I specialize in sourcing and cultivating University talent while also helping professionals pivot into new roles. I'm passionate about investing in emerging talent and helping business leaders understand the immense value they bring. 

Bringing nearly a decade of comprehensive experience - 5 years in hospitality and 4 years in corporate America - I've developed a unique perspective that bridges customer-centric and business-focused environments. My background in hospitality honed my exceptional communication and service leadership skills, while my corporate experience has deepened my strategic talent acquisition expertise.

Passionate about continuous growth, engaging work, and tackling challenging problems, I excel at independent and collaborative work, negotiation, conflict resolution, and providing support at all levels. I'm committed to diversity, equity, and inclusion, making the impossible possible, one sourcing platform at a time. I am also committed to diversity, equity, and inclusion, and making the impossible possible, one sourcing platform at a time. 🧚🏽‍♀️🧚🏽‍♀️🧚🏽‍♀️

Always open to chat about growth opportunities!

Tools Used: Workday, ADP, ICIMS, Hire, Beamery, DM Payroll, Novatime, Avature, LinkedIn Recruiter, Seekout, Hire-ez, Zip Recruiter, Hired, Indeed Recruiter, Prelude, Quip, Monday.

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Andy Warner

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