Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

Symmetry Financial Group

▪️ Offer life insurance and financial product solutions to clients.
▪️ Conduct phone meetings to understand client needs and goals.
▪️ Educate clients on life insurance and other financial product options.

Sales Representative

Alan Jay Automotive Network

▪️ Championed several core CRM processes expanding our team’s usage and knowledge of the tool, purifying the integrity of customer data, generating more sales and customer retention through targeted campaigns, and increasing security.
▪️ Created several new processes (phone, internet, campaign, video & text) that accelerated contact with prospects, resulting in more appointments and sales across the network.
▪️ Recruited a team of 9 BDC Representatives, and developed their skills with routine coaching and training sessions, and providing regular tracking of KPIs.
▪️ Continuously seeking new opportunities for departmental improvement and growth by regularly setting goals and exceeding benchmarks.
▪️ Increased outbound phone calls by over 250% in the first 3 months and over 300% in 4 months. Improving sales from the BDC by over 200% in the first 3 months.

BDC Manager

Chevrolet Center Inc

▪️ Managed all website content, digital feeds, and internet and phone opportunities increasing showroom activity and sales.
▪️ Initiated new sales and digital processes which promoted efficiency and greater gross profits.
▪️ Implemented and trained team on a new CRM tool, boosting productivity and achieving a 50% year-over-year sales increase.
▪️ Ensured the use of the most beneficial vendors at competitive prices to maximize ROI, and saved the dealership over $10,000 per month by reducing advertising expenses.

Internet / BDC Director

Jarrett Gordon Ford Lincoln (Jarrett Auto Group)

▪️ Organized routine new owner clinics. Improving the ownership experience, client satisfaction, and retention.
▪️ Recruited and trained new BD Agents on processes, scripts, word tracks, CRM, and other web-based programs.
▪️ Appraise trade-ins, desk new and pre-owned vehicle deals, and take Turnover’s increasing sales and revenue.
▪️ Consistently sold more new and pre-owned units than any other BDC in the auto group.
▪️ Enhanced sales and service retention by creating and sending monthly email campaigns.
▪️ Managed all social media increasing brand recognition and loyalty, conversion rates, and reputation management.

Jarrett Gordon Ford (Jarrett Auto Group)

▪️ Recognized for superior sales and internet skills which allowed me to participate in the launch of the first centralized Business Development Center for this local auto group.
▪️ Consistently achieved the highest appointments set, showed, and sold.  Successfully maximizing profits for all 5 stores we handled leads for and the 3 we took calls for.
▪️ Maintained the best response times in the BDC -  under ten minutes. 
▪️ Adjusted sales scripts to better target prospects' needs and interests, resulting in more appointments set and more vehicles sold.
▪️ Developed and executed new hire training, the monthly schedule, and turnovers for the seamless operation of the BDC.

Business Development Agent

FIAT of Winter Haven (Mahalak Auto Group)

▪️ Participating in FIAT's launch to central Florida allowed me to broaden my skill set, and learn other departments since we opened with a small team.
▪️ Managed all of our social media. Achieved over 500 “Likes” on Facebook within 3 months and rapidly reached over 1000.
▪️ Utilized YouTube to send personalized walk-around videos to each new internet lead, driving more traffic to the showroom and increasing sales. I also implemented this to obtain client testimonials and improve search engine rankings.
▪️ Successfully sold new and pre-owned clients with a "One Price - Best Price" pricing strategy.
▪️ Developed additional business through repeats and referrals.

FIAT Specialist

Dodge Chrysler Jeep of Winter Haven (Mahalak Auto Group)

▪️ Achieved success quickly as a Sales & Leasing Consultant which allowed me to participate in the growth and overall success of the Internet Department.
▪️ Earned consistent commendations for exemplary service from management and happy clients.
▪️ Recognized for ability to quickly establish rapport with clients maximizing profits and client loyalty.
▪️ Managed our website, and social media accounts increasing conversion rates and improving sales.
▪️ Utilized YouTube to send personalized walk-around videos to each new internet lead, driving more traffic to the showroom and increasing sales, and improving search engine rankings.
▪️ Maintained knowledge of current sales promotions, Chrysler certification, and all other sales, phone, and internet training available.

Internet Consultant - Sales & Leasing Consultant

👋 Welcome, I am Angela Dyal! I have over two decades of sales experience in several industries. As a licensed life insurance broker, I get to use my superpower for the greater good - to protect families. My mission is to offer customized solutions tailored to each client's needs. I can also help you become debt free and achieve your financial goals! 

As an accomplished leader, I'm passionate about personal development, team building, and improving growth. Teaching others how to make this a fun and unique experience for every client brings me tremendous joy.

When I'm not helping clients, you can find me writing, researching my ancestry, and gardening. 

To learn more about how my services can help you, please email me at angela.dyal@gmail.com.

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Andy Warner

Angela Dyal

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