Andy Warner

Ecommerce Director

CDK Global

- Lead a team of Customer Success Managers.
- Team is responsible for over 1,300 accounts and over $50M TCV

Manager, Customer Success

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to over 1,500 minority automobile dealer accounts.  
- Responsible for engaging and growing market share with OEMs, minority dealer associations and other industry partners.  These groups include: National Association of Automobile Dealers (NAMAD); General Motors Minority Dealer Association (GMMDA); Chrysler Minority Dealer Association (CMDA); Ford Minority Dealer Association (Ford MDA); and Toyota Lexus Minority Owner Dealers Association (TLMODA).
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.  This includes the Fueling Careers Scholarship Program, a collaboration between CDK Global and NAMAD.

Partnership Development Executive, Minority Dealers

- Supervised a team of  Customer Success Advocates aligned to the east, midwest and southern regions of the United States.  
- Trained and developed Customer Success Advocates to promote retention and loyalty.
- Worked closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction with the goal to increase revenue and retention.

- Advised Nissan Motor Company on their lead management strategy and digital sales operations at Tier I.
- Consulted with Nissan dealerships on developing digital training objectives for Market Areas and Regions at Tier III.
- Responsible for increasing internet sales for assigned areas in Nissan’s dealership network.
- Advised CDK Global’s SEO team on improving their customer retention and sales processes.
- Created consulting product packages for CDK Global’s digital retailing and digital operations product offerings.

Performance Improvement Consultant

- Led a national team of 30 automobile dealership consultants.  The team drove the utilization of internet leads, lead response time, sales close rate, and digital marketing/advertising training for Ford and Lincoln Dealers for the United States.
- Advised key business partners at Ford Motor Company and Ford Direct on digital marketing KPIs.
- Worked with regional and market area Sales/Parts/Service Field Teams coordinating site visits, e-business updates, conducting regional symposiums and executing national training projects.

Sr Manager, Ford / Lincoln Consulting & Training

3 Birds Marketing LLC

Helping the automotive industry improve their email, social, search and other digital marketing strategies.

Director, Automotive

Tonkin Family of Dealerships

Managed internet sales processes for 17 store dealer group.  
Ward's eDealer Top 10 group

LorMar Auto Group

• Manage 2 Ford, 1 General Motors franchised and 1 used internet sales departments 
• Manage internet sales strategy (sales, service and fixed operations)
• Coordinate all internet promotions, marketing and communications 

Accomplishments: 
• Digital Dealer magazine cover story March 2008 
• Speaker at Association of Automotive Internet Sales Professionals (AAISP)'s national conference, April 2008
• National Top 60 Ford e-dealer
• National Top 100 Ford dealer

Digital Marketing Director

Dealer Specialties, Inc.

• Key contact for company’s 2000+ website partners (i.e.Autotrader.com, Cars.com, Cobalt, Reynolds Web Solutions) 
• Managed team of developers responsible for internal technical enhancements requested by business partners
• Responsible for aligning company's technical roadmap with website partners and OEMs’s product roadmap 
• Managed compliance standards based upon licensing agreements with website partners

Accomplishments:
• Assisted in creation of GetAuto.com Used Vehicle Index measuring trends in national automotive market
• Facilitated business development focus groups for sales managers 
• Led team that decreased export process from 4 hours to 30 minutes

Data Partner Manager

Procter & Gamble

Contractor

Cincinnati Children's Hospital Medical Center

Business Development Associate

Strategic SaaS leader with success growing marketing, sales, customer success & operations teams 💻 | Expect content to help you start your day awesomely 😊 & education for SaaS professionals to grow in your career 💡

I am an experienced strategic SaaS leader with success growing customer success, operations and sales teams.  The majority of my career has been in the automotive software and digital marketing verticals.  

Currently, I have national responsibility driving the sales and marketing for ethnic minority-owned automotive dealerships at CDK Global.  This represents over 1,500 customers across the United States.  In addition, I drive advocacy, education, support and training for our ethnic minority dealer associations.  

Previously, I have:
- led national consulting teams advising automotive dealerships on sales best practices;
- advised automotive manufacturers on Tier II and Tier III digital marketing strategies to increase lead generation;
- led national top 20 automotive dealer group's digital marketing and digital sales operations;  
- led development teams that managed B2B data transfer feeds;
- published in automotive digital properties and journals regarding automotive retail best practices;
- featured speaker at several national and regional automotive industry events.   

I am highly skilled in relationship building among business partners, customers, and all levels within an organization.  

Also, I have a passion for delivering diversity and inclusion results that drive key business performance metrics.  

Specialties: Automotive retail, CRM management, Customer Success, Internet marketing, lead generation, mobile marketing, sales management, sales operations, SEM, SEO, social media marketing and website development and management

- Responsible for leading the strategy to grow the company’s impact as a strategic partner to minority automobile dealers.  
- Responsible for engaging over 1,500 accounts while maintaining partnerships with OEMs, minority dealer associations and other industry partners.
- Partner with CDK's Diversity and Inclusion division to support CDK's inclusive culture, including talent identification, community engagement, and CDK's supplier diversity programs.

Semi Retired

Hurst HOMES LLC

Owner

Customer Success Advocate

Professional Services Consultant

RFJ Auto Partners

Controller/Internal Auditor

Crossroads Chevrolet Cadillac

Controller

Frank Fletcher Auto Group

Office Manager

Mike Carpino Ford

Pittsburg Ford Mercury

Carthage Auto park

PROFILE
Highly motivated accounting and consulting professional with 30 + years Automotive Dealership Controller/Payroll/Office Management/Consulting experience. 
Partnered with Dealerships to maximize efficiency and profit through implementation of Best Practices.
Thrive on challenges, continuous learning, and mentoring others.  Additional key strengths:     	
• Operations and Process Development      	   	 
• Coaching 		
• Leadership  
• Management    	 		 
• Problem Solving- Find the Solution			
• Financial Statements and Reporting

ACCOUNTING OFFICE MANAGEMENT
• Partnered with Management and Strategic Partners for day to day operations.
• Effectively managed and trained in multi and single franchise dealerships.   
• Reconcile accounts, create management reports, verify accuracy of GL, provided timely and accurate financial statements. 
• Directed conversions of and working knowledge of Reynolds, DCS, Autosoft, Dealertrack, and ADP/CDK DMS, Payroll Plus. 
• Hired, assessed, trained and mentored office staff to maximize administrative productivity and customer satisfaction.
• Successfully completed internal audits of procedures, ledgers, and vendors. Implemented processes to correct deficiencies and trained key personnel to utilize processes still being used within dealerships today.
• Effectively led human resources operations; Sick Pay, FMLA, 401K, Section 125 and Work Comp.
• Created and trained accounting teams in best practices for accounts payable and receivable, finance contracts, funding, warranty procedures, rentals and incentives. 
• Inventory control of aged units, titles,contracts and physical inventory for Management partners and administrative staff. 
Created customized reports and trained key personnel to utilize floor plan accounts for compliance and accuracy. 
• Maximized time management lowering payroll expenses and increasing job productivity.
• Knowledgeable with Federal, State and Local reports (KS, MO and TX).
• Built solid relationships with lenders, vendors, managers and customers to attain dealership goals.
• Completed employee handbook on dealership policies, benefits and compliance released to staff. 
  Ford, Lincoln, CDJR, Hyundai, Mercedes, Aston Martin, Bentley, GM, Lexus, Jaguar, Land Rover, Volkswagen, Kia, Subaru experience. 

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