Sage Rental Services

Branch Manager

Clean Harbors

Mersino Dewatering

I manage the operations, sales, logistics, service and administrative functions of a 22-person team covering the entire Mid-Atlantic Region. Responsible for ensuring all functions worked together to achieve and exceed defined branch goals and objectives including growth in revenue and overall profitability.  

●	Fiscal year 2020 increased profitability by 12% resulting in an increase of more than $397K
●	Annually exceeded set revenue goals by more than 2% resulting in an increase of $483K
●	Designed and implemented procedure for post use equipment return and maintenance resulting in an increase of equipment readiness from 55% to 87% ready to use within 48 hours increasing ability to generate more revenue with same assets
●	Supported the accounts receivable process with customers ensuring less than 1% of all billed revenue went uncollected
●	Established local training procedure for onboarding new talent and ensuring familiarization with safety protocol resulting in zero OSHA reported injuries in 2021

MidAtlantic Regional Branch Manager

Renewal by Andersen

I managed a 27-person team split across 2 regions responsible for the post sales operations of the territory which generated over $37MM in revenue.  Responsible for ensuring all phases of the post sales process remained inside established cost management and profitability metrics.  Responsible for all phases of customer success including installation and problem resolution. 

●	Ensured all installation scheduling resulted in no less than 3% unused capacity resulting in capturing the full $37MM in revenue
●	Managed post installation service procedures ensuring all standards were consistently upheld 
●	Developed and implemented in house permitting and HOA management position reducing overall cost of these processes from $130k to $55K annually saving 57%
●	Coordinated with corporate manufacturing and logistics ensuring a 97% on time arrival of installation materials
●	Established preferred local vendors allowing the negotiation for no delivery fees saving $4K annually

Operations Manager

USMC

I managed a staff of 35 to oversee operations for 2 reserve companies of over 300 Marines.  This was a staff of Marines from across different occupational fields designed to support the reserve element in the planning and execution of their annual training requirements.

●	Ensured over 500 pieces of communications equipment valued at $1.5 MM maintained a readiness rate above 90% allowing it to be used for training exercises
●	Coordinated over 1130 events within the local community providing support to local and state organizations
●	Managed personnel assignments and maintenance of the facilities located in Baltimore ensuring complete security coverage and functionality for 365 days a year 
●	Wrote and implemented local policy and procedure to support the guidance provided by senior level supervisors

Director of Operations (Company Gunnery Sergeant)

I directed 5 teams specializing in different types of communications totaling over 109 Marines to provide mission essential support to a Marine Artillery Regiment.

●	Coordinated with civilian contractors to facilitate the transportation of over $12MM worth of communications equipment around the islands of Japan
●	Worked with Japanese counterparts, ensuring 100% compliance with international regulations 
●	Assisted Oracle talent in the development of course work to train over 3900 Marines in new maintenance program
●	Ensured all Marines in Communications were within standards for all established training requirements 
●	Ensured all Marines and equipment in Communications maintained a deployment readiness of more than 85% allowing for an 8-hour response time to orders

Operations Chief

Managed and trained 4 recruiters to cover a 6,000 square mile territory in the recruitment of Marines.

Recruiting Station Chief

Developed leads and conducted sales calls covering 6 counties in rural Indiana.

Canvassing Recruiter

United States Marine Corps

Conducted preventative and corrective maintenance on communications and radar equipment.

Cryptographic Repair Technician

I am a resourceful and deliberate senior operations leader with more than 19 years of experience in streamlining team processes for medium and large organizations driving operational success to achieve maximum productivity. 

 In 2021, increased 1 year profitability from 35% to 47% which resulted in an increase of more than $397K.  Consistently delivered 23% above annual revenue goals from 2018 to 2021 resulting in bringing in more than $483K above projections.

Warren Howard

Hiab USA

District Service Manager

Service Coordinator

Field Service Technician

Planned, organized embarkation, and supervised maintenance efforts for four deployments in South Korea, Philippines, Thailand, and Australia. Coordinated materials logistics and conducted preventative maintenance checks, services, and repairs to various equipment (electrical, fuel, exhaust, hydraulic, brake and pneumatic systems). Responsible for inspecting and correcting deficiencies on equipment and small crafts requiring 2nd, 3rd & 4th echelon repairs including: TRAM, 5k forklift, millennia military vehicle, D7G Dozer, M9 ACE, Backhoe, multi terrain loader, combat rubber raider craft and multi fueled engine. Collaborated with team members and third parties to meet organizational goals. Implemented effective strategies to improve operations and enhance processes.

Engineer Maintenance Chief

Coordinated parts acquisition efforts for humanitarian missions in the Philippines.  Evaluated, identified, and corrected critical deficiencies within the demand supported items and parts storage area resulting in a 98.7% unit readiness rating.  Accounted for $2M in misappropriated repair parts within the organization and debriefed over $1.5M in repair parts within the Global Combat Support System.  Established new programs comprised of 252 national stock number items and meticulously processed 2100+ maintenance parts valued over $400K.  Effectively trained and mentored staff members on the proper usage and accountability of demand support items.

Demand Supported Items/Layettes Manager

Responsible for tracking training requirements and implementing standards to achieve optimal unit readiness. Conducted weekly meetings with section leaders to ensure awareness of upcoming events as well as any deficiencies within their section. Maintained accurate professional development records for a company in of excess of 60 personnel. Updated documents daily and coordinated with higher headquarters schedule events.

Training Chief

Responsible for managing and maintaining training readiness standards on heavy equipment for 16 personnel including 4 supervisors. Supervised corrective and preventative maintenance on all heavy equipment inducted for intermediate level of maintenance. Provided support for all Marine Corps units on Okinawa. Requisitioned over 2 million dollars’ worth of parts required to complete repairs.

Heavy Equipment Section Head

Provided administrative support to a staff of 25 instructors that utilized 44 classrooms in 4 geographical locations (Okinawa, Camp Fuji, Japan, Iwakuni, Japan and Hawaii). Used Microsoft access to create a database that was used to track unit readiness, attendance and provided various required reports with data that could be analyzed statistically for the purposes of defining future personnel allocations to GCSS-MC program office. Provided training to 5000+ Marines on Okinawa and provided senior leadership with weekly training readiness reports to each unit. I was the sole individual responsible for organizing office spaces, running  network cables, and setting up phone lines in 2 buildings. Coordinated with facilities maintenance to repair any deficiencies within the 5 buildings that were utilized to provide training. Provided weekly training statistics to Commanders of various Marine Corps unit’s in Okinawa. Conducted in-briefs to each unit’ prior to implementation. Held “Secret” security clearance.

Training & Facilities Coordinator

Supervised 2 subordinates in proper issuance and return to tools on a daily basis. Performed monthly tool box inventories and reported all deficiency to higher. Placed tools on order to maintain 100% tool accountability. Organized all tools to achieved maximum efficiency.

Tool Room Supervisor

Responsibilities included accepting equipment into the maintenance cycle, inspecting repairs, verifying modification installation and returning equipment to the operation section. Worked collaboratively with technical team members to meet quality control standards and ensure organizational objectives were met.

Heavy Equipment Quality Control/Modification Inspector

Responsible for troubleshooting and ordering parts required to perform and complete repairs on the TRAM, MMV and TEREX 5k including all electrical, hydraulic, exhaust, pneumatic and fuel components. Additionally, repaired electrical, all “B” TAM’s. Additional duties included: Basic Electrician, Field Laundry and Shower repairman, Air Conditioner Repairman and carpenter.

Heavy Equipment Mechanic

Participated in a rigorous training program to foster skills in engineering, maintenance, and equipment repair.  Received a meritorious promotion for the highest GPA in the class.

Basic Engineer Equipment Repairer

I am a tenured, dedicated, and self-motivated professional with years of experience in the United States military and a diverse background in maintenance, equipment repair, logistics, and management.  Amongst other things, I am able to coordinate complex projects, streamline internal processes to enhance overall productivity, and facilitate positive relationships with a wide range of team members and key partners. In addition, I have a solid reputation for resolving complex technical issues and I have been consistently commended for my organization, perseverance, efficiency, and priority management skills.

taplio

The Battle

Warren Howard

Duran Ritchie

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