Sage Rental Services

Branch Manager

Clean Harbors

Mersino Dewatering

I manage the operations, sales, logistics, service and administrative functions of a 22-person team covering the entire Mid-Atlantic Region. Responsible for ensuring all functions worked together to achieve and exceed defined branch goals and objectives including growth in revenue and overall profitability.  

●	Fiscal year 2020 increased profitability by 12% resulting in an increase of more than $397K
●	Annually exceeded set revenue goals by more than 2% resulting in an increase of $483K
●	Designed and implemented procedure for post use equipment return and maintenance resulting in an increase of equipment readiness from 55% to 87% ready to use within 48 hours increasing ability to generate more revenue with same assets
●	Supported the accounts receivable process with customers ensuring less than 1% of all billed revenue went uncollected
●	Established local training procedure for onboarding new talent and ensuring familiarization with safety protocol resulting in zero OSHA reported injuries in 2021

MidAtlantic Regional Branch Manager

Renewal by Andersen

I managed a 27-person team split across 2 regions responsible for the post sales operations of the territory which generated over $37MM in revenue.  Responsible for ensuring all phases of the post sales process remained inside established cost management and profitability metrics.  Responsible for all phases of customer success including installation and problem resolution. 

●	Ensured all installation scheduling resulted in no less than 3% unused capacity resulting in capturing the full $37MM in revenue
●	Managed post installation service procedures ensuring all standards were consistently upheld 
●	Developed and implemented in house permitting and HOA management position reducing overall cost of these processes from $130k to $55K annually saving 57%
●	Coordinated with corporate manufacturing and logistics ensuring a 97% on time arrival of installation materials
●	Established preferred local vendors allowing the negotiation for no delivery fees saving $4K annually

Operations Manager

USMC

I managed a staff of 35 to oversee operations for 2 reserve companies of over 300 Marines.  This was a staff of Marines from across different occupational fields designed to support the reserve element in the planning and execution of their annual training requirements.

●	Ensured over 500 pieces of communications equipment valued at $1.5 MM maintained a readiness rate above 90% allowing it to be used for training exercises
●	Coordinated over 1130 events within the local community providing support to local and state organizations
●	Managed personnel assignments and maintenance of the facilities located in Baltimore ensuring complete security coverage and functionality for 365 days a year 
●	Wrote and implemented local policy and procedure to support the guidance provided by senior level supervisors

Director of Operations (Company Gunnery Sergeant)

I directed 5 teams specializing in different types of communications totaling over 109 Marines to provide mission essential support to a Marine Artillery Regiment.

●	Coordinated with civilian contractors to facilitate the transportation of over $12MM worth of communications equipment around the islands of Japan
●	Worked with Japanese counterparts, ensuring 100% compliance with international regulations 
●	Assisted Oracle talent in the development of course work to train over 3900 Marines in new maintenance program
●	Ensured all Marines in Communications were within standards for all established training requirements 
●	Ensured all Marines and equipment in Communications maintained a deployment readiness of more than 85% allowing for an 8-hour response time to orders

Operations Chief

Managed and trained 4 recruiters to cover a 6,000 square mile territory in the recruitment of Marines.

Recruiting Station Chief

Developed leads and conducted sales calls covering 6 counties in rural Indiana.

Canvassing Recruiter

United States Marine Corps

Conducted preventative and corrective maintenance on communications and radar equipment.

Cryptographic Repair Technician

I am a resourceful and deliberate senior operations leader with more than 19 years of experience in streamlining team processes for medium and large organizations driving operational success to achieve maximum productivity. 

 In 2021, increased 1 year profitability from 35% to 47% which resulted in an increase of more than $397K.  Consistently delivered 23% above annual revenue goals from 2018 to 2021 resulting in bringing in more than $483K above projections.

Warren Howard

Adriano Bruno

Zillow

Build a new profitable, zero to one business, and establish measurements of success. 
Manage the forecast and revenue of the business (P&L) and be a strategic partner to improve the business. 
General: 
Lead the business operations and analytics of a new seller business for Zillow Group, partnering with product, data science and engineering, and B2C teams to build, scale, and improve the business.

Business Operations & Analytics

Curiva

Curiva's mission is to provide customers with a non-invasive platform for diagnosing gynecologic malignancies such as cervical cancer. Our products allow doctors, healthcare professionals, and patients to test in a sensitive way by delivering same-day analysis, and easier patient-centered results.

Fractional COO

PeerStreet

PeerStreet is the first and largest two-sided marketplace of its kind for investing in real estate debt. The company has taken a model that tech giants like Amazon, Airbnb, and Uber have proven can be hugely successful and brought it to the mortgage finance space. We source short-term real estate loans from a nationwide network of vetted lenders to provide fixed-income investment opportunities for both financial institutions and individual investors. 

Lead the strategic operations team focused on improving quality, efficiency, and timeliness of loan origination and servicing. Responsible for product, tech, and strategic roadmap and planning as well as program and process management across the organization.

Some of my successes and work contributed to reducing time to originate and underwrite loans over 50% through process improvement and automation, improving loan quality and reducing errors 100%, onboarding 25% more originators and increasing loan submission rate 25%, and increasing revenue 4x per loan by developing a new pricing model and transitioning the investment strategy.

Director of Strategic Operations

OppFi

OppLoans is a leading financial technology platform that provides accessible products and a top-rated experience to middle income, credit-challenged consumers. Through our unwavering commitment to customer service, we help consumers, who are turned away by traditional providers, build a better financial path. 

Interim head of Strategy and Operations from Sept 2019 - January 2020. 

Directly manage, mentor, and motivate a cross-functional team of analysts, data scientists, and process improvement associates, responsible for improving the customer journey through data-based tests and decisions. Foster a collaborative and transparent environment horizontally and vertically across the organization.

Lead the development of the company's analytics infrastructure, including establishing key operations metrics and creating KPI monitoring dashboards to facilitate automated real-time decision-making based on data. 

Responsible for the vendor management and project life-cycles, including vendor contract negotiation, project design, development, and deployment, and continued maintenance and improvement. 

Optimize the application conversion funnel by improving front-line agent efficiencies, automating processes, and increasing customer self-service capabilities, leading to improvements in conversion rates, customer satisfaction, decreasing costs, and reducing manual processes.

Director, Strategy & Operations

Groupon

Help to lead and manage a team, including direct reports, by developing the vision and strategy for Customer Service Operations to drive change and implement improved processes and policies in order to reduce refunds, reduce customer contacts, and improve the overall customer experience. 

Responsible for identifying and leading the end-to-end implementation of cross-functional business process improvement projects with multiple stakeholders throughout the organization by leveraging best-in-class program / project management practices. 

Current projects include saving Groupon North America tens of millions of dollars in refunds by working closely with each business, improving customer service tools, saving customer service teams over 40 hours of work per week, improving customer satisfaction, and designing and implementing improved policies and procedures. 

Build relationships and collaborate with other areas of operations and the business, including merchant services, editorial, risk, sales, business operations, and product and engineering.

Utilize Github and JIRA, as well as advanced SQL and analysis techniques to identify and implement solutions.  

Develop dashboards and reports to be used by cross-functional teams to provide insights and actions.

Senior Manager of Continuous Improvement - Global Operations

McDonald's

Part of the Strategy & Insights Team responsible for analyzing the current business environment and recommending strategies to leadership.

Ensure consistency in quantitative research methodology.

Develop advanced sales and business analysis tools using internal visualization tools, excel, and VBA for senior leadership in order to gauge insight into the overall performance of the business. This includes the creation of data and report automation for new and existing models.  

Present complex quantitative data and analysis across teams and organizations including I/T, Senior Leadership, and consulting groups. 

Within the first six months on the job, I developed an internal website and collaboration space for the Strategy & Insights Department, planned its usage, and trained users. I was able to save the department thousands of dollars by automating a new and more efficient way to communicate to business partners. I was recognized and rewarded by senior leadership for work done above and beyond my responsibilities.

Manager of Performance Analytics - Strategy & Insights

City of Westfield

Was responsible for maintenance, upkeep, and repair of city and school department database systems and servers. 

Managed multiple technical and web-based projects including, but not limited to, asset management programs, web-based learning and testing software, student information system, SQL databases, and the city website. 

Delegated responsibilities and assignments to other team members.  

Assisted the performance management team with data collection and analysis.   

Performed quality assurance duties on all incoming technical programs, systems, and services in order to determine their effectiveness and readiness for deployment throughout the city and school system. 

Data analyst and report writer for all City and School Departments. Aided in collecting, analyzing, preparing, and presenting data to major stakeholders including department heads, directors, and the Mayor. 

Assisted in managing over 1,000 users and 4,000 computers and devices throughout the City and School Department.

Database Administrator

University of Massachusetts Amherst

Assisted in the overall administration, management, supervision and operation of the Department of Mathematics and Statistics Research Computing Facility (RCF), directly supporting over 300 faculty, staff and graduate students.

Managed an extensive array of networked servers, workstations, PCs and peripherals running a variety of operating systems (UNIX, LINUX, MacOSX, Windows) in a dynamic multi-vendor research computing environment.

Learned and managed departmental computer network administration techniques and ensured the proper functioning of all associated network devices (switches, hubs, cabling connections).

Prepared documentation and provided consultation to faculty and staff on the use of various operating systems, applications and packages for workstations and PCs.

Systems Manager

Hi, I'm Adriano Bruno, your operational excellence pro! 💪

I'm an innovative data and customer-centric strategy & operations professional with over 10 years' experience with a proven track record leading and building scalable teams, products, and processes, and executing strategic objectives to increase revenue and reduce costs.

With experience in fortune 200 companies and startups alike (pre-seed and pre-IPO), I am a strategic leader and problem solver with a player/coach mentality, driving improvements through data-driven insights and analyses. I love a challenge and leveraging my experiences in program and team management, performance management, operations, sales, FP&A, and strategy to create operational excellence for organizations.

If you want to save time and money and improve your analytics and processes to generate more revenue through operational excellence, I’m your guy. 

Hit 🔔 to follow and join the conversation about business strategy and operations, analytics, and process improvement!

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The Battle

Warren Howard

Adriano Bruno

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