United Airlines

Customer Service Representative

Southwest Airlines

Ramp Supervisor

Keller Williams Realty, Inc.

Assessed each team member's responsibilities and delegated tasks to  balance workload. 

Planned Agile best  practices and encouraged team  cohesion, overcoming impediments and hurdles to  productivity.

Worked closely and listened to  team members' feedback to  identify issues and resolve conflicts.

Met deadlines by coordinating with  contractors utilizing Kanban.

Realtor

USAA

Customized existing insurance policies to  suit individual client needs by analyzing specific risks.

Quoted and measured premium rates by using PAS and KC in researching state requirements.

Determined financial  needs by assessing existing coverage and aligning new products and services with  long-term goals.

Entered customer interaction details in sales systems to  track requests, document problems and record solutions.

Insurance Professional

L'Auberge Lake Charles

Monitored staff regularly and adjusted workflows, assignments and schedules to  stay ahead of business demand.

Collaborated with   directors, team members, other departments to address issues and find solutions.

Scheduled and facilitated annual Kaizen between all departments to  find ways to  implement continuous improvement for daily function, and empoyee morale.

Addressed customer behavior or complaints head-on to  maintain smooth and professional operations.

Dual Rate Supervisor

Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.)

Worked closely and listened to  team members' feedback to  identify issues and resolve conflicts.

Supported team using servant leadership style and leading by example.

Acted as go-to resources for  team, providing clarity on tasks, gathering missing assets or requirements and handling project  changes.

Developed, implemented and managed business plans to  promote profitable food and beverage sales.

Restraunt Manager

Moodsetters

Led quarterly reviews and planning meetings to promote full team engagement.

Worked closely and listened to  team members' feedback to  identify  issues and resolve conflicts.

Proactively identified and found ways to  resolve issues to  prevent distractions and kept projects on track.

Educated clients on proper use of products and systems

General Manager

Dedicated extremely positive trailblazer with a proven record of building relationships, improving team morale, and first class customer service towards customers, co-workers and everything in-between. Persistent professional who thrives in growth and doesn't mind rolling up her sleeves to put in hard work. Adaptable relationship builder with superior communication, problem solving, and listening skills leveraging a consultative, customer-centric approach in all situations. Certified Scrum Master committed to motivating and helping others to an elevated level of performance and leading by example to propel exceptional results.

Tiffany Witham

Associate Talent Acquisition Program Manager

• Planned and executed large-scale annual events such as Summer Camp,
Girls in Aviation Day, and Aviation Day, directly impacting over 320 students in
2022
• Represented Programs & Pipelines on cross-functional Denver 3-Year
Strategy team, resulting in 28 trackable hires in 2022; member
of Hawaii Critical Cities Strategic Team
• Cultivated relationships throughout the CO region, attending 40+
outreach events in 2022
• Served as liaison to the Destination 225° program, representing
Southwest at the NGPA and WAI 2023 conferences
• Developed business case for Cherry Creek High School Mentorship
program, launching March 2023

Talent Acquisition Specialist

• Led MDW form process, ensuring team of four had necessary resources to move 600 candidates through the initial application and interview scheduling processes
• Identifying candidate potential in order to share how SWA opportunities match their current and future goals
• Conducting up to 32 phone screens weekly to determine candidate motivation and skill level in relation to demands of specified position
• Writing thorough, fact-based notes and consensus statements in iCIMS to document candidate progression
• Frequently adapting to rapidly-changing needs of hiring managers throughout the operation

Associate Recruiter | Talent Acquisition ♡ ONEPod ♡

SkyWest Airlines

• Presenting SkyWest's business model, company culture, and benefits to large groups of Flight Attendants at Virtual Welcome Day event via Microsoft Teams
• Independently processing new Flight Attendant fingerprints and I-9s with a keen attention to detail (70 Flight Attendants weekly)
• Flexibility in supporting the organization's rapidly-evolving needs throughout COVID & recovery

Employment Center Instructor | Leadership Development

• Traveled to career fairs and universities to share SkyWest's culture and available career opportunities with pilots and Airframe & Powerplant mechanics, often via PowerPoint presentation
• Promptly processed pilot Cadet applications daily using ATS applications, inviting candidate questions and communications at each step throughout the process
• Vetted Cadet and First Officer applications using iCims and SalesForce applications to support the Human Resources and pilot pipeline functions of the airline
• Coached a diverse group of up to 250 Cadets through employment processes to include the time-building, interviewing, and intensive training steps required to accept a First Officer position with SkyWest Airlines
• Hosted virtual workshops to provide SkyWest Cadets with up-to-date best practices and techniques for technical pilot interviews
• Arranged Cadet travel and accommodations for orientations and interviews (35 Cadets, twice monthly)
• Completed assigned duties with limited supervision on-the-road and working from home

Cadet Advocate, Pilot Pathways Program | People Department

ATP Flight School

• Encouraging and rewarding safety-focused decisions in order to foster a culture of safety at the
training center
• Hosting weekly new student orientations in order to set clear expectations and establish
relationships with students from day one
• Coordinating examiners, students, and aircraft in preparation for 60-80 FAA checkrides per month
• Identifying student struggles and writing Accountability and Action Plans in order to remove
training barriers, ultimately demonstrating integrity with the student’s investment
• Communicating and implementing best practices with 25 flight instructors and 100 students in
order to maximize use of available resources
• Supporting growth by aiding in the launch of Denver-based CFI Academy and relocation of core facilities

Training Support Specialist

Delta Global Services – Staffing, a Wholly-Owned Subsidiary of Delta Air Lines

• Operating within FAA, company, and station-specific policies in order to ensure safety and security of airport ramp
• Assisting the Aircraft Load Agent with the safe operation of tugs and belt loaders, loading of cargo bins, and marshaling of aircraft under rigid time constraints
• Communicating arrival and departure information professionally with airport operations, station managers, security personnel, flight crews, and other ground crew members
• Anticipating customer needs by asking questions beyond the "bare minimum" about their travels

Cross-Trained Customer Service/Ramp Agent

Domino's

• Delivered fare with a commitment to both safety and punctuality
• Balanced a personal cash till
• Frequently upsold food & drink selections by listening intently to customer needs

Delivery Expert

National Business Aviation Association

• Represented aviation students at a PNBAA luncheon with heads of global flight departments
• Collaborated with communications team to write articles for AviNation and BAI Magazines
• Researched promotional items for trade shows like NBAA-BACE with a $10,000 budget
• Attended viewing of TWA 800 crash preserves at Ashburn,VA NTSB headquarters
• Voluntarily shared passion for innovation through participation on the innovation committee
• Improved cost efficiency of marketing & mailings by updating member database

Membership Marketing Intern

Hilton Garden Inn

• Warmly welcoming guests to the property
• Swiftly taking guests' problems to heart in order to resolve them
• Balancing and documenting daily hotel revenues and allowances
• Ensuring guest safety while driving the hotel airport shuttle

Night Auditor

Farm and Home Wholesale

• Analyzing and editing item listings to drive sales
• Overseeing the training of new team members
• Amplifying the effectiveness of labor by suggesting improvements to both warehouse organization and online listing procedures
• Corresponding with team to ensure quick & accurate shipment of products

eBay Listing and Shipping Manager

Mike's Tavern

• Maintaining an inviting atmosphere within the tavern
• Serving drinks, cooking food, and cashiering single-handedly
• Balancing a till of $1000+
• Upselling food & drink selections
• Following state food, alcohol, and gambling regulations

Bartender

Omni Air Group

Refining hazard, threat, and error taxonomies within OmniSMS during the development phase

OmniSMS Taxonomy Specialist

Larae "Rae Rae" Stotts believes in dreaming up big dreams. She spent nine months studying at Kansai Gaidai University in Osaka, Japan, and backpacked Seoul, South Korea during her winter vacation. Her travels taught her that anything is possible with the right amount of hard work, persistence, and, occasionally, sleeping on airport floors. Studying in Japan inspired her to chase her dreams of becoming a pilot and pursuing the opportunities that call to her.

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The Battle

Tiffany Witham

Larae Stotts

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