United Airlines

Customer Service Representative

Southwest Airlines

Ramp Supervisor

Keller Williams Realty, Inc.

Assessed each team member's responsibilities and delegated tasks to  balance workload. 

Planned Agile best  practices and encouraged team  cohesion, overcoming impediments and hurdles to  productivity.

Worked closely and listened to  team members' feedback to  identify issues and resolve conflicts.

Met deadlines by coordinating with  contractors utilizing Kanban.

Realtor

USAA

Customized existing insurance policies to  suit individual client needs by analyzing specific risks.

Quoted and measured premium rates by using PAS and KC in researching state requirements.

Determined financial  needs by assessing existing coverage and aligning new products and services with  long-term goals.

Entered customer interaction details in sales systems to  track requests, document problems and record solutions.

Insurance Professional

L'Auberge Lake Charles

Monitored staff regularly and adjusted workflows, assignments and schedules to  stay ahead of business demand.

Collaborated with   directors, team members, other departments to address issues and find solutions.

Scheduled and facilitated annual Kaizen between all departments to  find ways to  implement continuous improvement for daily function, and empoyee morale.

Addressed customer behavior or complaints head-on to  maintain smooth and professional operations.

Dual Rate Supervisor

Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.)

Worked closely and listened to  team members' feedback to  identify issues and resolve conflicts.

Supported team using servant leadership style and leading by example.

Acted as go-to resources for  team, providing clarity on tasks, gathering missing assets or requirements and handling project  changes.

Developed, implemented and managed business plans to  promote profitable food and beverage sales.

Restraunt Manager

Moodsetters

Led quarterly reviews and planning meetings to promote full team engagement.

Worked closely and listened to  team members' feedback to  identify  issues and resolve conflicts.

Proactively identified and found ways to  resolve issues to  prevent distractions and kept projects on track.

Educated clients on proper use of products and systems

General Manager

Dedicated extremely positive trailblazer with a proven record of building relationships, improving team morale, and first class customer service towards customers, co-workers and everything in-between. Persistent professional who thrives in growth and doesn't mind rolling up her sleeves to put in hard work. Adaptable relationship builder with superior communication, problem solving, and listening skills leveraging a consultative, customer-centric approach in all situations. Certified Scrum Master committed to motivating and helping others to an elevated level of performance and leading by example to propel exceptional results.

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