Volker Jaeckel

Key Account Consultant for Germany | B2B | D2C

Unstoppable Automotive Group

Marketing & Sales Leadership:
• Integration of transformative marketing strategies across 8 SoCal dealerships, I was instrumental in positioning Unstoppable Automotive as the fastest-growing Mercedes-Benz dealer in the Western region in 2020.

Digital Performance & ROI:
• We saw an unprecedented surge in key metrics: internet lead submissions increased by 39.2%, inbound calls rose by 89.8%, direct sales grew by 7.5%, paid search traffic expanded by 41%, display ads generated an 85% increase, and our email campaigns achieved an astonishing 2,155% growth.
• This digital prowess translated to tangible returns: a 300% ROI. We added a remarkable $2.16M, culminating in a robust $18M revenue for FY 2020.

Revenue Augmentation & Strategic Alliances:
• My strategic vision amplified service revenue from $302K to a commendable $1.2M. Similarly, parts revenue leaped from $181K to $496K.

Service Marketing & Competitive Edge:
• I architected a disruptive service marketing blueprint, targeting competitors within a 40-mile radius. This strategy was a resounding success, doubling our service hours from 3,172 to a staggering 6,200.

Digital Dominance:
• Under my guidance, the Group’s Audi, Volvo, Polestar, and Mercedes-Benz dealerships clinched the #1 spot on major search engines. 
• Our digital campaigns enhanced web traffic across the board: organic search by 81% and referrals by 30%. Social media engagement soared by 119%.

Innovative Tech Solutions:
• I championed the integration of cutting-edge AI tools, offering customers an immersive virtual car tour experience with our Sales Associates.

Industry Recognition & Accolades:
Audi USA lauded our content strategy. Furthermore, our digital initiatives caught the eye of Volvo N.A., cementing our reputation for digital excellence and becoming part of their Digital Advisory Board.

Head of Digital Strategy & Marketing – Mercedes-Benz, Audi, Volvo, Polestar, Jaguar, Land Rover

Impact Riverside County

Appointed as Innovation Consultant at MIC (Murrieta Innovation Center) in collaboration with the Murrieta/Wildomar Chamber of Commerce. Leading "Pitch Ascent," a structured pitch optimization and leadership program designed specifically to help local startups refine investor presentations, master storytelling, and scale effectively.

Key areas of focus include:
✅ Startup Pitch Development
✅ Investor Communication Strategies (DISC-based)
✅ Leadership & Scaling Tactics
✅ Innovation & Startup Coaching
✅ Local Startup Ecosystem Growth

Innovation Consultant

FocalPoint

Currently open to GLOBAL executive roles in automotive retail strategy, digital leadership, and group marketing transformation.

Business Coach for automotive, pharma, chemical, real state, B2B service industry & business owners

McKenna Motors

Digital Transformation:
• Spearheaded a comprehensive overhaul of McKenna Motors' digital marketing, business development, advertising, and internet sales strategy across nine prominent Los Angeles dealerships. In a remarkable span of just 70 days, I revitalized the Internet Sales Department and Business Development Center, positioning them as pivotal contributors to the dealership's total unit sales.
• My leadership acumen was further demonstrated as I adeptly managed a formidable team of 23 direct reports, with the fiduciary responsibility of a $12 million annual budget.

Analytical Insights & Financial Prudence:
• With a keen analytical approach, I unearthed suboptimal performance and fiscal inefficiencies. This insight led to the decisive elimination and subsequent replacement of the dealership group’s ad agency.
• I architected a digital roadmap, capturing an impressive $250K+ in marketing expenditures. This strategic move not only conserved resources but also bolstered conversions. My foray into paid advertisements yielded a stellar 172% ROI. Through meticulous optimization, I propelled our market penetration by 46%.

Branding Consistency & Market Expansion:
• I remained unwavering in my commitment to curating a consistent brand voice and tone. Through meticulously crafted messaging, we amplified our presence across all digital channels. While adhering to OEM compliance for new vehicles, I strategically targeted buyers outside the AOI for certified pre-owned cars. This initiative surged our traffic and expanded our outside-AOI inquiries by an impressive 23%.

Industry Recognition & Excellence:
• My endeavors did not go unnoticed. I was honored with group accolades for exceptional performance, notably the “Best-Selling Porsche Taycan EV-Dealership, SoCal Region,” based on our targeted email campaigns. 
• The “OEM Sales Regional Office” recognized our Internet Department's prowess, applauding our impressive close rate of 16.7% to 18% across diverse franchises.

Fractional CMO 

Kent Automotive

Strategic Advisory at Kent Automotive:
• In my pivotal role as an advisor at Kent Automotive, I was entrusted with the responsibility of meticulously defining and operationalizing the company's go-to-market blueprint and sales strategy. My strategic vision was laser-focused on driving new business avenues in the competitive German market. I successfully orchestrated the closure of annual service contracts with some of Germany's most prestigious automotive dealership conglomerates, cementing Kent Automotive's reputation as a trusted partner.

Sales Training & Team Empowerment:
• Recognizing the importance of a skilled and informed sales force, I undertook the initiative to provide hands-on training to a new brigade of 16 Regional Sales Managers. My training regimen was comprehensive, encompassing the nuances of consultative sales techniques. I was deeply involved in imparting knowledge and real-time sales scenarios, assisting these managers in navigating complex negotiations and closing pivotal contract opportunities. Under my mentorship, the team honed their sales acumen and imbibed the ethos of customer-centric selling.

Major Contract Acquisition:
• One of my most notable achievements during this tenure was securing an exclusive service contract for oils and lubricants. This was not just any contract; it was with the largest Mercedes-Benz dealer group located in the Southwest of Germany. Through a combination of strategic negotiations, understanding the client's core needs, and positioning Kent Automotive's unparalleled product quality, I was able to clinch this coveted contract. This partnership bolstered our revenue streams and positioned Kent Automotive as a preferred partner for premium automotive dealerships in the region.

National Key Account Manager | Chemical Industry | Contract | B2B

Universal Auto Group, Inc.

Internet Sales Process Transformation:
• At the forefront of innovation, I architected and seamlessly integrated a novel Internet Sales Process, revolutionizing the dealership group's sales paradigm. My vision was clear: a marketing plan heavily skewed towards digital at 80%, with traditional methods accounting for the remaining 20%.
• I introduced robust processes to quantify results precisely, ensuring every strategy's efficacy was measurable. My omnichannel campaigns were not just about reach but also about efficiency driving revenue with precision.
• Recognizing the importance of customer retention, I established a dedicated team comprising 14 direct reports. Our collective efforts bore fruit, generating an impressive $1M+ in additional sales in the inaugural year.

Sales Acceleration & Cost Efficiency:
• My strategic prowess was further demonstrated as I rolled out an innovative blueprint that not only turbocharged sales but also curtailed our annual marketing expenditure by a staggering $744K.
• I harnessed specialized software to amplify our service business. By astutely leveraging a database of over 20,000 existing customers, we witnessed a surge in repeat sales, cementing our position as a trusted automotive partner.

Training, Coaching & Lead Management:
• I believe in empowering teams. I imparted best practices training to a 27-strong Internet Marketing Department. I was a mentor, offering one-on-one coaching to Internet Managers, ensuring we attracted customers and sealed the deal.
• I introduced a stringent 180-second response limit for new leads, ensuring agility in our approach. This strategy and our efforts to bolster brand visibility expanded our purchase pipeline by an impressive 85%.

Branding & Digital Marketing:
• My segmented email campaigns were aggressive yet strategic, carving a distinct brand identity. Additionally, my Google AdWords campaign was a game-changer, doubling our site traffic in a mere 11 months.

Digital Marketing Director | B2C

TUNAP GROUP

U.S. Expansion Leadership for TUNAP
• Entrusted with spearheading TUNAP's ambitious U.S. expansion, a renowned German producer of automotive lubricants, aerosols, and cleaners. Armed with a robust $10M budget, I meticulously identified strategic U.S. operational locations. I forged pivotal distribution alliances and diligently navigated the regulatory landscape, ensuring timely submissions to all pertinent state and local government bodies.

Managing Director USA | Chemical Industry | Start-Up | B2B

CDK Global

Digital Marketing Ambassador | SaaS | B2B

Sons Automotive Group

eCommerce Marketing Director 

Jackson Acura

Internet Sales Director 

AUTOMOTIVE DIGITAL MARKETING LEADER | 24 YEARS U.S. MARKET EXPERTISE

I've spent over two decades transforming how luxury automotive brands connect with customers in the world's most competitive market. My greatest achievement? Leading Mercedes-Benz of Temecula to 30% market share growth during the 2020/2021 pandemic, recognized by MBUSA as the ONLY dealership worldwide that grew while others stagnated.

PANDEMIC SUCCESS STORY
- Generated $2.16M additional revenue during COVID-19
- Achieved 300% marketing ROI through AI-driven strategies  
- Increased service revenue by 297% and parts revenue by 174%
- Grew internet leads 39%, inbound calls 89%

HOLISTIC BUSINESS APPROACH & EXECUTIVE COACHING
I don't see dealerships as separate profit centers – I see them as symphonic business systems. As a Certified DISC Business Executive & Marketing Coach, I help C-level executives understand the correlation between R&D, Marketing, Sales, Service, and Customer Experience, using data analytics to optimize total organizational health.

BUSINESS COACHING & ACADEMIC LEADERSHIP
- Affiliate Business Coach: Randall W. Lewis Center for Entrepreneurship, CA 
- Executive in Residence Coach: California State University, San Marcos
- Founder & President: FocalPoint Business Coaching & Training Temecula Valley
- Featured Speaker: "Communication Breakthrough" & "DNA of an Entrepreneur" programs
- International coaching for automotive companies in Germany, Italy, and the U.S.

THOUGHT LEADERSHIP & SPEAKING
- Author: "The Digital Dealership" (2014) 
- Co-Author: "How to Survive and Thrive" (2024) with Reebok founder Joe Foster
- International Keynote Speaker: Autohaus eMarketing Days & DEKRA Gebrauchtwagentage (Germany), Internet Motors Milano, Digital Dealer Conferences
- Monthly workshops: Entrepreneurial Resource Center, Chamber of Commerce events

MULTI-BRAND EXPERTISE
Latest: Successfully managed 8+ luxury brands simultaneously - Mercedes-Benz, AMG, Sprinter, Audi, Volvo, Polestar, Jaguar, Land Rover with $4.8M budget responsibility.

CERTIFICATIONS
- Professional Certified Marketer® (American Marketing Association)
- Certified Digital Marketing Professional (Digital Marketing Institute, Dublin, IRL)  
- International Business Executive Coach (Brian Tracy International)
- Certified DISC Behavioral Analyst (FocalPoint International)

Currently seeking strategic leadership and digital marketing opportunities with progressive European automotive groups ready for digital transformation and executive development.

German Citizen | EU Work Authorized | Fluent German & English

Member of the Digital Sales & Marketing Advisory Board | B2B

➤ Serving an advisory role thru strategic reviews, suggestions, and program support to continuously enhance the quality of Volvo's national online exposure and programs.
➤ Consult Volvo's national manager suite through monthly meetings to enhance dealer network offerings.

IBT: No. 1 BPO Company in Middle East

• Maintain and expand a portfolio of high-value accounts, achieving and exceeding sales targets.

• Build strong, long-term relationships with clients, acting as the primary point of contact for all sales-related matters.

• Identify new business opportunities within existing accounts and across target markets.

• Collaborate with cross-functional teams, including marketing, operations, and customer support, to ensure seamless service delivery.

• Negotiate contracts and close deals while ensuring client satisfaction and loyalty.

• Analyze market trends and customer feedback to recommend strategic initiatives for growth.

Sales Account Manager

Estaty

Sales Representative

Elevoro

Associate Consultant

Ocean Media

•	Increased customer satisfaction by resolving issues.
•	Resolved problems, improved operations and provided exceptional service.
•	Planned marketing initiatives and leveraged referral networks to promote business development.
•	Analyzed data from previous and current marketing campaigns to improve future results.

Sales And Marketing Specialist

•	Handled transportation for equipment for shoots.
•	Set up technical details, lighting and sound of over shots.
•	Edited videos and rearranged shots to match creative or production requirements.
•	Changed camera attachments based on specific shot requirements and environmental conditions.

Videographer

I help companies across MENA & GCC from hospitals and hotels to logistics and finance brands streamline operations and deliver better customer experiences through tailored BPO strategies.

With hands-on experience in sales, account management, and CX transformation, I’ve helped brands reduce costs, increase client satisfaction, and scale operations without losing quality.

My approach combines strategy, empathy, and execution  ensuring every outsourcing partnership drives measurable business outcomes.

Let’s connect if you’re exploring:
✅ Scalable call center solutions
✅ CX transformation & automation
✅ Growth-driven support systems

Mustafa Mohamed

🎬 When the client complains and the business owner tightens control… who's really at fault?

In the service world, breakdowns are often blamed on poor execution or “difficult customers.”  
But the truth?  
There are two key players, each operating from a different lens with different priorities, expectations, and definitions of success.

🔹 The Client (End User)  
Focused on outcomes:  
Fast service, clear communication, and a smooth experience.  
They don’t care about internal workflows or operational constraints.  
They want to feel heard, valued, and served.

🔹 The Business Owner / Stakeholder  
Focused on efficiency:  
Cost control, performance metrics, and SLA compliance.  
They see numbers, dashboards, and strategic goals.  
But they often miss the emotional pulse of the customer journey.

⚠️ The problem?  
No shared language.  
The client speaks emotion.  
The owner speaks logic.  
And the frontline team? Caught in the crossfire trying to meet expectations that don’t align.

💡 The solution?  
This is where IBT: No. 1 BPO Company in Middle East steps in.

We don’t just deliver services—we build bridges:  
- We translate customer emotion into actionable data  
- We train teams in soft skills to defuse tension before it escalates  
- We design smart operational systems that align customer satisfaction with business goals

At IBT: No. 1 BPO Company in Middle East, we rewrite the relationship between client and business owner into a language both sides understand.  
Because real success isn’t just about execution.  
It’s about empathy, clarity, and connection.

📌 In the next post, I’ll show you how we craft customer experiences that merge emotion with strategy driving results across the GCC market.  
Stay tuned 🔔

#BPO #GCC #outsourcing #UAE #Solutions

Sales Account Manager @ IBT | CRM & Sales Tools, Negotiation

The AED 2,800,000 Missed Calls Problem Nobody Talks About

Many businesses underestimate the true cost of a missed call.

One of my clients was losing 40% of their 2,000 daily calls before we signed the contract. With an average booking price of AED 3,500, that translates to AED 2,800,000 in missed revenue every day.

The root causes of these missed calls were staff shortages, poor management of the call center, and inadequate technology.

After conducting calculations, we identified the number of missing call center agents. With our support and management, we reduced missed calls to just 10% in the first month. The client paid for our services, but we helped them generate AED 2,520,000 in revenue.

- No more “please call us back.”
- No more “we open at 9 AM.”
- Just instant responses, every time.

Have you calculated how much a single missed call costs your business each month??

#BPO #Outsourcing #Clevel #Leadership #BusinessStartegy 
#Scalingbusiness #CX #CustomerSupport #Operations

🚀 Operational Clarity. Strategic Execution. 



That’s us .

In high-pressure service environments, confusion isn’t just inconvenient it’s expensive.  
Missed SLAs, duplicated efforts, and reactive firefighting drain resources and damage reputation.

We solve this with precision.

📊 We build systems that think ahead  
- Predictive workflows that anticipate demand spikes  
- Smart escalation paths that reduce resolution time  
- Real-time performance dashboards for full visibility

🧠 We train teams to act with intent  
- Role-specific KPIs that align with business goals  
- SOPs that eliminate ambiguity and guesswork  
- Continuous feedback loops to sharpen execution

🔗 We connect operations to outcomes  
Whether it’s cost reduction, faster TAT, or higher CSAT 
our systems are designed to deliver measurable impact.

No fluff. No drama. Just results.

📌 In the next post, I’ll share how we helped a GCC logistics client cut operational costs by 35% while improving delivery accuracy.

BPO #Operations #GCC #UAE #IBT #Execution #SLAs #Performance

MY ZONE ⚔️

Every day, I come here to start a new fight with myself, striving to prove that I can do it. 

Sales isn't easy; it's a stressful job that can sometimes lead to sleepless nights. 

In the world of outsourcing, we have transformed the concept of in-house operations. We save costs for clients, enhance efficiency, and enable them to focus on what truly matters: achieving their goals. ✅

If you're curious about outsourcing, feel free to reach out. I'm more than happy to advise. 🙏

#BPO #Outsourcing #Clevel #Leadership #BusinessStartegy #Scalingbusiness #CX #CustomerSupport #Operations

🚀 Need top-notch operations or information technology help? Let’s work together!

If you know someone who could use this, message me or tag them in a comment. #OpenForBusiness

Providing: Customer Service, Outsourcing and Technical Support services

📢 Looking for operations or information technology help on a project? Let’s work together—check out my services.

Know someone who could benefit? Message me or tag someone you know! #OpenForBusiness #BPO #Outsourcing #Clevel #Leadership 
#BusinessStartegy #Scalingbusiness #CX #CustomerSupport 
#Operations

Highly recommended 🙏🙏

All the best Taha Elamir

Senior End User Support Specialist @ Alpha Data | Microsoft Certified | System Adminstrator

Hi everyone! I’m seeking a new role and would appreciate your support. If you hear of any opportunities or just want to catch up, please send me a message or comment below. I’d love to reconnect. #OpenToWork

About me & what I’m looking for:
💼 I’m looking for Senior Information Technology Specialist and Technical Support Team Lead roles.
🌎 I’m open to roles in United Arab Emirates, Saudi Arabia, and Abu Dhabi Emirate.
⭐ I’ve previously worked at Ministry of Health and Prevention - UAE, and Emirates Schools Establishment.

Looking for Senior Information Technology Specialist and Technical Support Team Lead roles

For the India branch. 
Ahmedabad. 
All the best👏

I help MENA brands streamline operations & elevate CX with scalable BPO solutions | Sales & Growth Strategy

View company: IBT: No. 1 BPO Company in Middle East

Job by IBT: No. 1 BPO Company in Middle East

Call Center Agent, Professional English Speaking  x 40  

Need 50 Agents 
Mention anyone who got the experience 🫰
Repost it you might help someone to get a job ❤️

#Uaejobs #joobseeking #hiring

Apply Now! 
We are hiring 50 x Call Center Agents. 

https://lnkd.in/dQr4AMkE

Dubai, Dubai, United Arab Emirates (On-site)

Call Center Agent, English & Arabic, Outbound, Real Estate x 50  

When the CEO says: ‘We can handle everything in-house.’
Also the CEO: drowning in emails, fires, and KPIs.

#BPO #Outsourcing #CLevel #Leadership #BusinessStrategy #ScalingBusiness #CX #CustomerSupport #Operations

WIN-WIN-WIN: The Real BPO Advantage 💼✨

In the world of BPO, success isn't just about cost savings; it's about creating win-win-win outcomes:
✅ Clients win with streamlined operations and enhanced customer experience.
✅ Employees win with global exposure and career growth. 
✅ Partners win with long-term collaboration and shared innovation.

 We believe in partnerships that go beyond transactions. We build trust, deliver excellence, and celebrate every victory together.

Let’s redefine outsourcing as a strategic advantage. Let’s make every deal a triple win.

#BPO #BusinessProcessOutsourcing #WinWinWin #CustomerExperience #GlobalTalent #StrategicPartnerships #thenobullpartners

Play like you're 10 years old. 

Relieve the stress. Laugh without hesitation, run without limits, and let the child inside you shine.

Hosting the UAE National Day wasn’t just about celebration it was about creating a playground for adults. 

A space where colleagues forgot deadlines, meetings, and responsibilities and instead remembered what it feels like to be carefree.

The office transformed into a carnival of smiles. Games, laughter, and friendly competition filled the air, reminding everyone that joy is the best gift we can share.

By the end of the day, we weren’t just coworkers; we were kids again. Happy, exhausted, and carrying home the kind of memories that recharge the soul.

Happy 54th UAE National Day from IBT: No. 1 BPO Company in Middle East! ✨

We proudly celebrated UAE National Day at IBT: No. 1 BPO Company in Middle East, honoring the nation’s rich heritage, unity and extraordinary journey of growth.📈✨ 

The UAE continues to inspire us with its vision, innovation and spirit of togetherness. 🌟🤝🌍

At IBT: No. 1 BPO Company in Middle East, we believe celebrations like these strengthen our workplace culture and bring our team closer. 🎉👨‍👩‍👧‍👦❤️ 
 
 We value our employees, and moments like National Day remind us of the diverse, supportive and positive environment we are committed to building every day. 💼🤗✨

As a company rooted in this dynamic and multicultural nation, we are grateful for the opportunities, stability and progress the UAE offers. 💼🏙️💫

Our team stands united in reflecting the values of ambition, excellence and resilience that define this remarkable country. 🔥🚀

Wishing everyone a joyful and proud UAE National Day! 🎉🎊

Contact IBT: No. 1 BPO Company in Middle East
 For more information, please visit www.ibtevolve.com or call +97142468888

#IBT #UAENationalDay #SpiritOfTheUnion #NationalDay54

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The Battle

Volker Jaeckel

Mustafa Mohamed

Followers

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taplio

The Battle

Volker Jaeckel

Mustafa Mohamed

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Mustafa Mohamed's LinkedIn Performance

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