Volker Jaeckel

Key Account Consultant for Germany | B2B | D2C

AUTOMOTIVE SALES & MARKETING LEADER | 24 YEARS U.S. MARKET EXPERTISE

I've spent over two decades transforming how luxury automotive brands connect with customers in the world's most competitive market. One of my greatest achievement? Leading Mercedes-Benz of Temecula to 30% market share growth during the 2020/2021 pandemic, recognized by MBUSA as the ONLY dealership worldwide that grew while others stagnated.

PANDEMIC SUCCESS STORY
- Generated $2.16M additional revenue during COVID-19
- Achieved 300% marketing ROI through AI-driven strategies  
- Increased service revenue by 297% and parts revenue by 174%
- Grew internet leads 39%, inbound calls 89%

HOLISTIC BUSINESS APPROACH & EXECUTIVE COACHING
I don't see dealerships as separate profit centers – I see them as symphonic business systems. As a Certified DISC Business Executive & Marketing Coach, I help C-level executives understand the correlation between R&D, Marketing, Sales, Service, and Customer Experience, using data analytics to optimize total organizational health.

BUSINESS COACHING & ACADEMIC LEADERSHIP
- Affiliate Business Coach: Randall W. Lewis Center for Entrepreneurship, CA 
- Executive in Residence Coach: California State University, San Marcos
- Founder & President: FocalPoint Business Coaching & Training Temecula Valley
- Featured Speaker: "Communication Breakthrough" & "DNA of an Entrepreneur" programs
- International coaching for automotive companies in Germany, Italy, and the U.S.

THOUGHT LEADERSHIP & SPEAKING
- Author: "The Digital Dealership" (2014) 
- Co-Author: "How to Survive and Thrive" (2024) with Reebok founder Joe Foster
- International Keynote Speaker: Autohaus eMarketing Days & DEKRA Gebrauchtwagentage (Germany), Internet Motors Milano, Digital Dealer Conferences
- Monthly workshops: Entrepreneurial Resource Center, Chamber of Commerce events

MULTI-BRAND EXPERTISE
Latest: Successfully managed 8+ luxury brands simultaneously - Mercedes-Benz, AMG, Sprinter, Audi, Volvo, Polestar, Jaguar, Land Rover with $9.8M budget responsibility.

CERTIFICATIONS
- Professional Certified Marketer® (American Marketing Association)
- Certified Digital Marketing Professional (Digital Marketing Institute, Dublin, IRL)  
- International Business Executive Coach (Brian Tracy International)
- Certified DISC Behavioral Analyst (FocalPoint International)

Currently seeking strategic leadership and digital marketing opportunities with progressive European automotive groups ready for digital transformation and executive development.

German Citizen | EU Work Authorized | Fluent German & English

Member of the Digital Sales & Marketing Advisory Board | B2B

➤ Serving an advisory role thru strategic reviews, suggestions, and program support to continuously enhance the quality of Volvo's national online exposure and programs.
➤ Consult Volvo's national manager suite through monthly meetings to enhance dealer network offerings.

The 10 Second Rule. Your most essential leadership tool in 2026.

Before you respond to a triggering email or react to a sharp comment in a meeting, count to ten.

This small window of time is the bridge between reacting out of ego and responding with intention. In today high pressure environments, emotional intelligence is not about being nice. Focus on emotional mastery.

Your team feels your stress through your digital tone and your presence. By mastering the pause, you are protecting your reputation. You are safeguarding the culture and productivity of your organization.

How often do you master the pause before making a critical decision? Share your thoughts below.

Call (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 for direct support.

P.S. Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

Digital Marketing & Sales Exec | B2B & B2C Marketeer | Business Coach, Speaker & Author | Automotive, SaaS, Chemical | With just $1k in my pocket in 2001, I showed the American Dream is alive. Nothing is Impossible.

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Your executives think they're winning. Your employees know they're drowning.
Someone's lying. Probably both.

Here's what's actually broken and how to fix it before Monday.

#leadership #corporateculture #transparency #focalpoint

View newsletter: In the Pursuit of Leadership

You’re Failing Your executives think they’re transforming the company. Your employees think they’re drowning. Both are right. You’re burning people ou

Open article: THE DISCONNECT: Stop Lying to Yourself by Volker Jaeckel • 3 min read

The truth sometimes hurt. We all know that. And even though truth can be cleansing our mind, the trajectory of the path we are on, hopefully lifts the burden from our shoulders, we avoid it way too often. Read my latest take on what is missing in Corporate America and how Managers lie to themselves.
👇  👇  👇  👇 
https://lnkd.in/grJ_QV8i

Focal Point Coaching by Volker Jaeckel - Leadership & Sales Team Development | DISC Behavioral Assements | Your 5-start Google reviewed Business Coach and Mentor

High performance often leads to burnout. You see your team reaching their limits. You want results without sacrificing well being. One shift changes this dynamic. Move your leadership from human centered to human capable.

Building capacity does not mean adding more hours. Capacity means expanding what your team can handle within their current schedule. Human capable leadership focuses on three areas.

Focus on these priorities:
1. Prioritize mental and emotional stamina over attendance.
2. Optimize workflows to minimize cognitive load.
3. Develop adaptive skills for unpredictable challenges.

Resilience comes from capability. A capable team handles pressure without breaking. You create a sustainable culture of excellence. Your results improve when your people feel equipped.

How do you currently build capacity in your team?

Real estate agents often think success depends on constant sales calls. Brokerage owners hire clones of top producers. This approach creates teams full of closers but empty of stability. 

But how do you motivate your non-sales staff? 

DISC profiles reveal why your team feels chaotic.

- Top closers often carry high "D" or "I" profiles.
- These agents thrive on results and social recognition.
- Support staff often show high "S" or "C" traits.
- These individuals value precision and systems.

Leading these groups requires empathy. 

Empathy acts as a strategic tool for retention. 

Quick Tips: 
- Do not motivate a detail-oriented "C" agent with a loud pep talk. 
- Do not slow down a high "D" agent with a manual of procedures. 

Effective leadership means speaking behavioral languages. Great real estate teams balance these forces.

I help agents and brokerage owners master these dynamics. 

As a Business Executive Coach, I provide behavioral data needed to scale. Stop guessing what motivates your staff. 

Book a discovery call or a DISC session today. Build a team based on data, not on personality clashes. 

My #DISC coaching focuses on helping you move past communication friction.

Mr. Williams, having a German guy with a German accent sell German cars makes sense.

I told a dealership owner this years ago. While others tried to hide their accents, I chose to lean into mine.

Uniqueness is your greatest asset. In a world of carbon-copy executives, sounding like everyone else makes you a commodity. 

Your "flaws" or quirks are often your most powerful competitive advantages. Identity creates authority.

- Identify your distinct trait.
- Link that trait to your client’s specific needs.
- Present your difference as a strength, not a hurdle.

Own your identity. Stop trying to blend in. Lead from where you stand.

Call (951) 518-9490 or visit https://lnkd.in/gPwyD5d6.

Schedule a call: https://lnkd.in/g6MB5XgA

What part of your background are you trying to "polish away" in meetings?

P.S. Coach VJ is Volker Jaeckel. The only 5-star reviewed Business and DISC Coach in Riverside County. Certified Business Coach. Certified Marketer. DISC Analyst. University-affiliated at CSUSB and CSUSM, brings over 25 years of DISC Behavioral Analysis experience from Germany, Italy, the United Kingdom, and the U.S. to help you build your team.  He works with owners, executives, managers, and teams across the California Inland Empire seeking clarity, not more noise.

Are you busy or are you productive?

Many leaders confuse activity with progress. The 80/20 rule shows 20 percent of actions produce 80 percent of results. Identify high value tasks now. Stop wasting energy on minor details. Focus on actions driving growth.

- Audit your daily schedule.
- List your top three goals.
- Delegate tasks outside your core strengths.
- Say no to distractions.

Volker brings over 25 years of DISC Behavioral Analysis experience from Germany and the U.S. to help you find focus. Which task will you prioritize today to reach your goals?

Knowing your DISC letters is a waste of time if you don't have a shovel to dig for the gold. Stop treating behavioral profiles like a personality quiz and start using them as a high-stakes leadership tool to drive actual ROI.

My latest newsletter articles shows you why it's time to live it.

#DISC #Leadership #ManagementStrategy #The4DimensionalManager #PlatinumRule #CorporateCulture #BehavioralIntelligence

I’ve been in the DISC trenches for over 25 years, starting all the way back in Germany. If I had a nickel for every time a manager told me over the la

Open article: Stop "Knowing" DISC and Start Living It by Volker Jaeckel • 3 min read

AI manages your data and spreadsheets. 
Stop paying for administration and start coaching your team. 
Apply these 7 moves to scale your organization.

#Leadership #AI #BusinessCoaching #Management #BusinessGrowth #FocalPoint

7 Leadership Coaching Moves That Matter in the World of AI You are losing your edge. Your managers are stuck in spreadsheets. They spend hours trackin

Open article: AI Just Changed Your Manager's Job by Volker Jaeckel • 5 min read

Scaling retail feels like an uphill battle. You manage every detail. Growth stops. Your daily workload increases. Profit margins shrink. Staff turnover and operational chaos stop expansion. You need a strategic roadmap. Coaching helps build a self-sustaining retail machine.

1. Streamline daily operations.
2. Develop high-performing team leaders.
3. Implement scalable sales systems.

What is your biggest hurdle to opening your next location?

Reach out at (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 to begin.

P.S. Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

#RetailScaling #BusinessGrowth #Leadership #FocalPoint

Why do leaders KNOW what to do and still fail to act?

Knowledge alone fails to drive growth.
Many executives possess information but lack execution.
True progress requires moving into conscious competence.
Fear of failure or old habits block progress.
Action creates results business needs.

Focus on tangible outcomes for your organization.
Professional guidance connects theory and practice.
Change happens through deliberate steps.

How do you push past hesitation in your leadership team?

Contact at (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 to start.

P.S. Coach VJ is Volker Jaeckel. Certified Business Coach. Certified Marketer. DISC Analyst. University-affiliated at CSUSB and CSUSM. The only 5-star reviewed Business and DISC Coach in Riverside County. He works with owners and executives in Temecula, Murrieta, and across the Inland Empire who want clarity, not more noise. One free call. No pitch. vj.focalpointcoaching.com. (951) 518-9490.

High performers aren't invincible. Often, they are just better at hiding the cracks until it's too late.

One of the biggest drivers of burnout isn't just 'too much work': it's a misalignment between a person's natural behavioral style and their daily environment.

Through over 25 years of DISC Behavioral Analysis across Germany and the U.S., I've seen how identifying these gaps early can save a career.

For example:
- A high 'I' (Influencer) forced into isolated data entry will drain their battery twice as fast.
- A high 'C' (Compliant) working in a chaotic, rule-breaking environment will eventually hit a wall of stress.

Retention isn't just about perks; it's about behavioral fit.

Are you looking at the data behind your team's stress levels? Let's use DISC to build a sustainable high-performance culture.

#Leadership #EmployeeRetention #DISC #BusinessCoaching #BurnoutPrevention

Executive coaching requires time and capital. Many leaders expect immediate shifts. Human behavior is complex. Most executives miss their return on investment because of the wrong mindset.

Are you ready to stop making these mistakes and lead with strategy?

This carousel highlights seven frequent errors. Learn the solutions to ensure your coaching delivers value.

Key insights:
. Commit to long term growth
. Define data driven KPIs
. Prioritize chemistry and experience
. Focus on top talent
. Align with company vision
. Keep consistent appointments
. Implement action plans

Call (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 for your free consultation.

P.S. Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

7 Executive Coaching Mistakes (and How to Fix Them) Carousel

Finding reliable staff in hospitality feels like a losing battle. Good servers quit. Kitchens stay understaffed. Owners work double shifts to cover gaps.

This cycle kills growth. Leaders spend hours putting out fires. Service quality drops. Customers notice. Personal life disappears.

Break this cycle. Build a team culture. Identify the right behavioral fits for every role. Regain time. The business runs alone.

Ready to reclaim freedom?

Call (951) 518-9490.
Visit https://lnkd.in/gPwyD5d6 for a strategy session.

P.S. Building the right team starts with understanding human behavior.
Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

The market shifted and your leads dried up. You are chasing the same few deals and feeling the pressure. Pivot your approach with high-performance coaching.

How are you adapting your sales strategy this month?

Call (951) 518-9490 or go to https://lnkd.in/gPwyD5d6 to start.

P.S. Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

You are the ultimate Strategic Architects. Happy International Women’s Day.

Leading a business requires precision. Many women build structures for teams and families simultaneously. Success comes from intentional integration rather than searching for balance.

Strategic architects focus on:
. Sustainable business models
. Functional leadership systems
. Personal values in professional goals
. Team dynamics

Align leadership styles with personal visions. Growth happens when performance meets purpose.

How do you align your leadership style with your personal vision?

Take the next step. Schedule a 20-minute discovery call https://lnkd.in/g6MB5XgA

Call (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 to connect.

P.S. Coach VJ - Certified Business Coach. Certified Marketer. DISC Analyst - the only 5-star reviewed Business and DISC Coach in the California Inland Empire. He works with all businesses that need a 2nd opinion on what is really happening in their organizations.

Before DISC: Intake Clients didn't convert into billable hours.
After DISC Training: 60% increase for billable Lawyer hours in <4 weeks.
Read more here...

#InlandEmpire #Temecula #Murrieta #Menifee #Lawyers #Coaching

Open article: How Inland Empire Lawyers Boost Billable Hours with DISC Communication Training by vj.focalpointcoaching.com

How Inland Empire Lawyers Boost Billable Hours with DISC Communication Training

Does your team speak the same language? (No, I don't mean English).

Miscommunication stalls growth. One team member focuses on results while another prioritizes accuracy. These different behavioral styles can create friction.

Clear communication leads to better outcomes:

- Reduce workplace conflict
- Improve project timelines
- Build stronger leadership trust

Stop guessing what your employees need. Learn the science of how they work best.

P.S. Ready to see how a DISC map can transform your team's dynamic? Let’s talk.

Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

Contact us for a complimentary consultation.
Call (951) 518-9490
Visit https://lnkd.in/gPwyD5d6

Christopher found value in our DISC Behavioral Analysis workshop. Realtors rely on communication. Understanding how people process information allows you to adapt your style to meet client needs.

Christopher shared how this training changed his approach to interactions. He identifies behavioral cues faster now. This leads to stronger relationships and more closed deals.

What would change in your business if you understood every prospect better?

Our workshops provide:
- Improved team communication
- Faster trust building with clients
- Reduced friction in sales cycles
- Actionable insights for daily interactions

Call (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 to schedule your team training.

P.S. Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

The 75% Trap: Why your high standards are killing your business growth.

Most business owners are stuck. They believe no one can do the job as well as they can.

Here is the reality. If you insist on 100% perfection from yourself on every task, you become the bottleneck.

To scale, you must accept the 75% Rule.

If a team member can do a task at 75% of your level, DELEGATE.

This 25% gap is the price of your freedom. This space provides focus on high level strategy, leadership, and the big picture.

This photo was taken during a 2018 presentation in front of 1000 people at the Milano opera. I spoke about AI and how Artificial Intelligence will become the best tool for Managers to avoid time traps and avoid being too busy.

I recently discussed this topic in my latest newsletter: https://lnkd.in/gk2diMQ6

How to escape the trap:
. Audit your week. List tasks requiring your specific expertise.
. Pick one task.
. Hand over the work, provide clear instructions, and walk away.

Are you ready to stop being an operator and start being an owner?

Call (951) 518-9490 or visit https://lnkd.in/gPwyD5d6 to talk strategy.

P.S. Volker Jaeckel has over 25 years of DISC Behavioral Analysis experience in Germany, Italy, United Kingdom, and the U.S. He identifies how your team members process information and interact with one another.

Chameleon Collective

•  Assessed on-prem, legacy ERP solution evaluating scalability, cost, and long-term viability.
•  Recommended modernization options, including upgrade, replacement and cloud migration.
•  Created comprehensive Product Requirements Document (PRD) capturing business requirements.
•  Produced architectural diagrams of current system to identify gaps, risks, and opportunities.
•  Partnered with business leaders to align technology roadmap with operational and strategic goals.

Fractional CTO - Durvet

A leading D2C collector platform, focusing on numismatics, high-end collectibles and gold and silver bullion.

• Built a Product Development group, laying out a product roadmap for 2025.
• Managed Technology Group.
• Lead initiatives for implementation of new CCaaS, CDP, Salesforce Sales, Service & Marketing Cloud, rebrand/rebuild of ecommerce site (Govmint.com) and cloud migration from 2 data centers. 
• Spearheaded major value-add and cost-savings in solution licensing, managed services and offshoring.

Interim CPO | CTO- Asset Marketing Services, LLC

An NYC-based digital agency that builds businesses and brands online.

• Lead efforts to create and document, compliance & security procedures.
• Recommend security measures (i.e. managed services, phishing test, PEN testing, etc.).
• Serve as mentor and sounding board to current technology leader.

Fractional CISO | CTO - Digital Pulp

HushConcerts provides innovative silent disco equipment solutions and production for events of all kinds, nationwide.

• Provide a sounding board for CEO in various matters associated with running the company.
• Assist in evaluating current technology and processes.
• Help to define strategies to improve customer conversion and retention.
• Strategize around rationalizing / streamlining processes, hardware and software.
• Assist in reviewing cross-functional dependencies and functions.

Advisor & Mentor to CEO - HUSHConcerts

Our Collective solves challenges across business, brand, product, executive recruiting and technology. We've developed a flat, flexible, efficient model that allows us to support our clients by providing leadership that drives change and accelerates growth, subject matter experts that can execute challenging tasks, and the ability to find and help build top-tier in-house teams through our network.

We believe our approach is the future of work. We've reinvented the traditional company by removing traditional hierarchies, unnecessary costs, and inflexibility. Our approach attracts multi-disciplinary leaders and entrepreneurial free thinkers that self-manage and solve meaningful challenges for our clients. The approach that sparked our company will revolutionize yours.

I specialize in technology consultation and interim leadership in:

•  Startups, PE/VC Advisory and Interim Leadership (CDO | CIO | CTO)
•  Datacenter & Cloud Ops Streamlining
•  Digital Transformation & Innovation
•  Technology Operations
•  Cloud Services (IaaS, PaaS, SaaS)
•  Compliance & Security
•  eCommerce (DTC/B2C)
•  KPIs & Analytics
•  Vendor Selection
•  Product / Project Management

Chameleon Collective, Partner - Fractional / Interim CDO | CIO | CTO

The leading provider of higher education enrollment, student success, and fundraising solutions.

• Reported directly to CEO & BOD.
• Managed all aspects of technology; product engineering, infrastructure, data sciences, data operations, support, call centers, security & compliance.
• Developed technology future-state vision & strategic plans w/concentration on innovation.
• Provided in-depth organizational & staffing reviews - executed reorg, hired key roles.
• Managed 100% remote FTEs, onshore & offshore managed services company & vendor management.
• Initiated & managed key projects; marketing automation, ETL solution, data insights, AI implementation, migration to cloud.
• Conducted comprehensive cloud & data center assessments, vendors & solutions & executed streamlining saving hundreds-of-thousands of dollars.
• Worked with key stakeholders to identify top priority issues limiting the businesses ability to renew existing client & move the needle to promote features, functionality & solutions for new client signings.

Interim CTO | CISO - Ruffalo Noel Levitz

Wealthflix is a streaming service where you can watch informational financial courses focused on trading crypto and real estate from celebrities and leaders in the industry.

ADA Consultant - Wealthflix

Joshua Tree National Park Association

Joshua Tree National Park Association is a nonprofit organization management company, supporting the Joshua Tree National Park.

Board Member

Kronos Fusion Energy

Kronus Fusion Energy's mission is to seamlessly intertwine cutting-edge technology with a deep-rooted appreciation for nature, paving the way for a cleaner, more sustainable future. We focus on the development and commercialization of advanced fusion energy technologies, honoring the environment and fostering global peace and long-term economic stability.

Board Advisor & Chief Technology Officer

Greenwood Consulting LLC

Advisor to C-level, business executives, PE and VC firms on strategic technology transformation initiatives. Clients include highly regulated compliance industries (i.e.: Banking, Healthcare, Higher-Ed, FinTech and Insurance), ecommerce, entertainment, retail, logistics and supply, and manufacturing.

•  Orchestrate development of IT vision and strategic plans w/concentration on innovation
•  Provide in-depth organizational and staffing reviews
•  Nearshore & Offshore software development, cloud services & QA
•  Telco assessment, CCaaS recommendations & cost-reduction. 
•  Conduct comprehensive Cloud and Data Center assessments - IaaS / PaaS / SaaS
•  Keynote presenter at major global conferences to CEOs, CIOs and IT professionals

Executive Advisor & Consultant

MGA Entertainment

MGA Entertainment is a global consumer entertainment products company, and the world’s largest privately-held toy company, with over $2.2B+ in annual revenue, MGA has a diversified portfolio of award- winning brands in addition to TV series, feature films, games and music soundtracks.

Reporting directly to the Founder & CEO, responsible for all aspects of the company’s technology, including software development, data science, infrastructure, digital marketing, content production, and driving the firm’s digital initiatives through transformative technology solutions.

• Performed global assessment, set transformation strategy, built digital solutions team, and roadmap for cloud computing platforms.

• Created data science function, driving data collection globally; implemented enterprise-level cloud data warehouse, developed sleeping giant inventory solution highlighting >$70M in lost sales annually, and profit in buying tool monitoring cost thresholds increasing profitability for product design >25%.

• Led implementation of SaaS DAM facilitating automation, security, reduction of duplicative content, AI-based metadata creation, digital publication to partners, one source of the truth and jettisoning 8 repositories, saving >$500k annually.

• Implemented SaaS transportation visibility platform improving supply chain and logistics operations, OTIF delivery and improved inventory management, tracking >90% of shipments over ocean, rail and truck.

• Led D2C P&L from -$950k business to multimillion dollar profits, increasing AOV and ROAS, implementing SEO, driving social, and implementing international sales and loyalty program.

• Implemented AI-based ADA compliance solution for D2C and 49 brand sites, curbing ADA suits, saving >$250k annually. 

• Implementing Salesforce CRM and marketing solutions for EMEA with est. 13.5x ROI or >$25M over 5 years.

• Headed efforts to ‘walk the digital aisles’ (B2B) on Amazon, Target and Walmart, generating >$50M in sales annually.

EVP, Chief Digital Information Officer

Paul Hastings

With 22 offices and $1.8B+ of revenue. Paul Hastings serves a diverse client base including many of the top financial institutions and Fortune 500 companies.

Reporting to the CAO, responsible for global technology, driving digital initiatives and continuous improvement through transformative technology solutions, products and processes, aligning with broader global functions and lines of business. Worked with cross-functional groups to deliver a technology strategy and vision. 

• Drive continuous improvement and delivery of initiatives including transformation to an agile SDLC, processes and tools and change control mechanisms tied directly to client compliance and regulations.

• Lead the Digital Solutions Board, representing technology on product councils, client compliance and risk committees. Strategize and implemented data privacy and cybersecurity measures using data protection by design. 

• Designed and developed matter management and client-facing dashboard solutions on the Salesforce platform – a first for an Am Law 100 firm - providing a transformative digital platform with a focus on automation, analytics, mobility, reliability, security and scalability. Increased user engagement from 60 users to 1k+.

• Developed an award-winning tool to collate and analyze historic LevFin deal data in order to provide clients with comparative market information ahead of a deal.

• Orchestrated a rebuild of the firm’s website, from UEX to integrated data feeds and a headless CMS, moving from on-prem to AWS, resulting in savings in excess of $450k annually and a 99.9% uptime. 

• Working with InfoSec and the OGC, created search solution architecture for CCPA, GDPR, and PII. Developed data warehouse, orchestrating data-mapping activities in preparation for governance models.

• Delivered a cloud-based pitch and proposal solution to aggregate relevant experience, allowing the firm to compete for new and expanded business opportunities with current and potential clients.

Chief Digital & Innovation Officer

Hyperloop Transportation Technologies, Inc.

An innovative transportation and technology company focused on realizing the Hyperloop, leveraging technology, crowd collaboration and a passionate community of global experts to bring disruptive innovation to the transportation industry. 

• Responsible for digital initiatives including orchestration and development of IT vision and strategic plans and product roadmaps.

• Managed teams of technologists and QA engineers working remotely and globally.

• Supervised technology implementation through recommendation, deployment, and effectiveness assessment.

• Architect application UEX and data pipelines for web/mobile applications.

Chief Digital Officer (CDO)

Live Nation Entertainment

World’s leading live entertainment, and ecommerce company: Ticketmaster.com (TM), Live Nation (LN) Concerts, Artist Nation (AN) and LN Network (LNN). TM is a global ticketing leader, and top 5 ecommerce site, with combined revenue of $22B+, over 26MM monthly unique visitors, and a database of 120MM+ fans. LN produces 28,000 events annually for more than 2,300 artists. AN is the world’s top artist management company, representing 200+ artists. These businesses enable 800 advertisers to tap into 250 million consumers annually through LNN’s digital platforms. LN signed superstars Jay Z, Madonna, Nickelback, Shakira and U2 to 360-deals, managing releases, promotion, merchandising, tours, and sponsorship.

• Reporting directly to the CIO, provide executive leadership for cross-functional, global IT teams. Responsible for Development, Business Analytics, Infrastructure, ERP, Vendor Management, PMO, QA, SCM and build support for LNE and Ticketmaster systems; including artist management sites, and concert event booking apps, MusicToday (fan sites & merchandising), and VIP program sites, HR systems, internal ticketing resolution, enterprise systems, LN Merchandising, House of Blues, POS (F&B & merchandising), and digital signage (OTT) for LNE O&O venues. 

• Developed platform supporting LNE BUs, with combined annual revenue of $195MM+ facilitating rapid deployment of microsites; VIP ticketing sites, NA box office fulfillment, HouseofBlues.com, Global Touring, LNE O&O clubs, theaters, and amphitheater sites, meeting PCI requirements, fully integrated with TM event feeds, and payment systems. Developed on cloud PAAS, resulting in millions of dollars in savings on infrastructure, and staff.

• Support global enterprise apps and tools with 350 offices worldwide, and over 14,000 employees, e.g. Appetize, AWS, Azure, Box, Cisco, Confluence, Infra, Jira, Micros, O365, Okta, Slack, Sharepoint, SAP B-1, Successfactors, Yammer, Workday

SVP of Global Technology 

Reporting to the SVP of IT Systems, provided executive leadership for teams consisting of Development, PMO, QA, POS, and SCM for Live Nation and Ticketmaster business systems; including: 
 
•  Directed development, maintenance, and infrastructure for a collection of sites for LNE's O&O Clubs and Theaters, Premium Seat Sales, VIP ticketing sites, HouseofBlues.com, and artist and concert event booking system.  
 
•  Managed internal ticketing resolution systems, and SDLC tools (Atlasssian, Jira, Confluence, Infra). 
 
•  Directed, and maintained Business Enterprise systems (MS Sharepoint, Okta, Box, Salesforce, Successfactors).  
 
•  Responsible for House of Blues systems (labor, kitchen management, catering, scheduling, Crunchtime). 
 
•  Provided business objects (BO), analytics, reporting (event reporting, B2B reporting, settlements). 
 
•  Responsible for development, maintenance, and support of POS, and Digital Signage systems for HOB, venues and amphitheaters (NCR Quest, Appetize, Micros 9700/Simphony, ConcertVision, and Cisco Stadiumvision).

VP of Business Systems

Reporting directly to the CTO, served as a member of the executive management team, participating in forecasting next generation needs, providing QA, SCM and build support for web-based concert promotion and ticketing sites; including Livenation.com, House of Blues (HOB.com) and MusicToday. Responsible for BO reporting, promotional sites and programs, applications, APIs and robust ticketing platform (CTS Eventim). 

•  Built world class QA and Release Management group, overseeing daily operations for team comprised of supervisors and analysts spread across multiple global locations, developing and establishing policies, processes, and systems that fostered smooth workflow, and consistency.

•  Served on team that re-designed core LN web site, resulting in sales of 6.9mm tickets (141% of target) in 2009 and attracted 5mm unique visitors each month. Visits from natural search increased 46% year-over-year and homepage bounce rates decreased by 50% year-over-year. Awarded “Top 5 online music portal” (Nielsen Net View).

•  Played key role in launching in-house ticketing and e-commerce platform. Platform sold 9.8mm tickets total and generated over $500mm in revenue overall in 2009; 2nd largest primary ticketing system for concerts in North America, used by over 300 internal employees and projected to sell over 10mm tickets in 2009.

•  Responsible for developing and maintaining department budget and capital expenditures, while constantly assessing operations to optimize utilization of resources, reduce costs, and enhance quality.

•  Instrumental in Live Nation, Ticketmaster merger activities, vetting, analyzing, and identifying systems, and talent to assist smoothly integrating people, tools, and processes into newly formed Live Nation Entertainment company.

VP of Quality Assurance & Release Management

Temecula International Film & Music Festival

Filmmakers and Musicians from across the globe come to Temecula every September since 1995 to participate and enjoy in the celebration of the two most influential, most enduring, most entertaining art forms, and commerce of film, and music.

A former musician, with an extensive entertainment background, Jon was asked to be the Executive Director of Music for the 18th Temecula International Film & Music Festival. Prior years the festival featured a single night, and a handful of local talent. Jon vetted thousands of international bands to 12. Bands traveled from as far away as Canada, Michigan, and Paris, France. Additionally, he designated children’s bands for openers, including Fender Guitar Center’s Kids-Rock-Free Band, and David Reuther’s (2013 Grammy Nominee) Kids Vocal Studio Band, and split the music festival into two nights. Jon put together 2 headliners, including Randy Scott, Guitar Center’s King of the Blues winner, and an all-star band, members of; Pink Floyd, Steve Miller Band, Rod Stewart, Van Morrison, Keb Mo, and Elton John. Jon called upon Alan Parsons (The Beatles, Pink Floyd, Alan Parson’s Project) to perform, and charged admission for the first time. Lifetime Achievement Awards were given to Alan Parsons, and Arturo Sandoval. 

Jon produced the festival, created the art for posters, opened his home to board musicians, and provide a place for the all-star band to rehearse, and raised funds of over $10,000 to supplement festival activities. 

The festival has typical attendance of between 15-18 thousand, is a non-profit, and partnered with Deaf West Theater (where a portion of the proceeds go), an organization who’s mission is to directly improve and enrich the cultural lives of the 1.2 million deaf and hard-of-hearing individuals who live in the Los Angeles area, providing exposure and access to professional theater, facilitating production of subtitled films for the deaf. Deaf West Theater is a 501(c)(3) non profit organization.

Executive Director

Sony Corporation of America

With over 160,000 employees worldwide Sony is a leading manufacturer of audio, video, communications, entertainment, and IT products for the consumer and professional markets.

Reporting to the GM, developed and maintained promotional efforts and release management of ecosystem for music, mobile, eBooks and video content, while acting as liaison between cross-functional divisions and content providers - integrating efforts of SCA, SEL, SOE and PlayStation divisions. Built group’s first QA and UEX department.

• Oversaw developers and ops staff. Responsible for content VOD/OTT, publisher relationships, contracts and operations; content reception, encoding, cleaning and formatting of content / metadata, packaging w/DRM and publishing.  
• Developed robust content-ops to capture and preserve mobile, music, eBook and video content assets across multiple formats and territories. Procured, cleaned and packaged 7M+ music tracks for US and Canada, 20k eBooks, 12k+ videos for PlayStation, and 25 streaming radio stations for SPRINT mobile initiative. 
• Developed a process and workflow for video and metadata, and created requirements and encoding specifications for PlayStation, to deliver content to PSP, PS3 and PC.
• Directed production and usability for promotional production in support of business development and marketing, directing campaign management, editorial and execution for 3rd party promotions; Albertsons, Best Buy, Coca-Cola, Coors, Ford, Intel, Kellogg’s, Reebok, McDonalds and Subway. 
• Produced exclusive, real-time downloads of broadcast performances; e.g. ABC's Jimmy Kimmel, and MTV's Katrina AID.
• Configured and validated data feeds and reports for label aggregators, ASCAP, BMI and CMRRA for appropriate royalty payouts, as applicable for downloads, live performance sales and radio.

Sr. Director of Content Operations & Promotions

Winner: Los Angeles Business Journal’s Enterprise CIO of the Year Award (500+ Employees)

An award-winning technology executive with 20+ years’ experience in IT, product and development of web, mobile and software applications. A prolific inventor, consistently generating new ideas and processes. Especially adept at analyzing and addressing problems that arise during new product design and development and in creating new time and money conserving processes. A dependable, thorough, and well-organized planner, who thrives in an environment that fully utilizes technical and creative skills. 

I've worked on a vast expanse of products and titles in consumer electronics, entertainment, graphics, gaming, legal, retail, manufacturing and office products with companies, and individuals such as: 7th Level, Alan Parsons, Bandai, Bob Ezrin, Disney, Gateway, House of Blues, Howie Mandel, Hyperloop Transportation Technologies. IBM, Intel, Live Nation Entertainment, MGA Entertainment, Micrografx, Monty Python, MusicToday, Paul Hastings LLP, Pink Floyd, Quincy Jones, Sony, Ticketmaster and Warner Bros. 

Specialties: digital transformation, innovation, data analytics, solution and service development, data privacy and compliance, cloud-computing, content operations, call/contact center, infrastructure, project/product management of software and hardware products, SDLC, UEX, human factors, IP generation and team creation.

• Business Development
• eCommerce / Retail
• CCaaS
• Compliance
• Content Operations
• CRM / ERP / PLM
• Digital Transformation
• IaaS / PaaS / SaaS
• IP
• Legal
• PPM
• Project Management / Producer
• Process Improvement
• R&D
• QA
• SDLC
• System Integration
• Team Building 
• UEX

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