Vinay Koshy

Sproutworth

Sproutworth helps entrepreneurs and B2B brands build their influence and boost sales through collaboration, content creation, content marketing, and content management solutions https://www.linkedin.com/redir/suspicious-page?url=http%3A%2F%2Fwww%2esproutworth%2ecom

My Responsibilities include
• Plan and create content such as podcasts, articles, webinars, and downloads for the blog as well as client blogs
• Content promotion for blogs
• Manage guest writers for blogs

Founder

The Predictable B2B Success podcast uncovers what it takes to avoid the guesswork in business and to create predictable success. I interview guests who are experts in their field and have a proven track record. Learn more and catch the latest episodes on Apple Podcasts, Spotify, or wherever you get your podcasts.

Podcast Host of the Predictable B2B Success Podcast

WP Curve

WP Curve provides unlimited small WordPress fixes live 24 hours a day from $69 / month http://wpcurve.com

My Responsibilities include
• Plan and create content such as articles, webinars, and downloads for the WP Curve blog
• Manage a team of guest writers for the blog
• Content promotion for the WP Curve blog

Content Marketing Manager

Diggy Australia

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and implemented online and offline analytics systems.
Strategic Consulting, including business plan & sales strategy development.

•	Develop, Implement and monitor website and micro site development.
•	Develop marketing campaigns and evaluate their effectiveness
•	Fully responsible for the company’s marketing and key account sales
•	Look after 5 business centres, provide coaching and guidance to Centre Managers
•	Business development and key account management
•	Oversee SEO and SEM operations as well as the development of social media and apps

Regional Manager

AAPT

Provide technical recommendations to customers as per their business
requirements;
Train customers on the usage of system and products;
Manage customers’ faults and provide resolutions;
Identify, recommend and implement appropriate customer billing
solutions; and
Train team members on company’s operating systems.

Technical Consultant

Manage and grow existing customer base;
Develop and implement portfolio plans to up-sell to existing customers;
Design solutions for customers and produce proposals;
Leverage internal resources and manage cross functional sales, support
teams and external partners;
Act as the voice of the customer in the business to ensure all customers
expectations are met; and
Identify and explore business networks for the purposes of business
development.

Account Manager

Vision 6

Develop business opportunities and marketing strategies to maximise
customers’ growth and profitability;
Oversee production of advertising materials including layout and
design;
Work closely with programmers, web and graphic designers in
conceptualising and creating product enhancements as well as new
products;
Assist with modifying existing products to meet international
requirements;
Facilitate trade shows & seminars to promote products;
Develop and conduct client presentations;
Create and facilitate training programs and accompanying manuals to train international and domestic distributors in all areas of sales,
marketing, applications and product information;
Lead technical support and responsible for providing technical
information to staff regarding use, deployment and maintenance of
products;
Liaise with customers, internal departments including design,
engineering/programming and accounts;
Research and identify problems within customer service and/or
systems;
Engineer and implement customer service program in order to enhance
efficiency and streamline processes.

Customer Sales & Support Manager

Turning customer stories into drivers of revenue growth | Founder of Sproutworth

👋 Hey! I'm Vinay, the mind behind Sproutworth. My mission? 

Empowering purpose-driven B2B brands like yours to achieve unprecedented revenue growth through the magic of educational content and stories.

In the tech landscape, startups and mid-sized B2B tech companies are working hard to raise funds and predictably generate revenue. But here's the kicker: Standing out in that crowded tech market can be challenging. 

What's on their minds? 

It's all about making their brand shine, keeping that growth strong, and building long-lasting customer relationships. It's like trying to navigate a wild jungle out there! 🚀💡🤝

I offer you the keys to creating an unfair revenue growth advantage without using extra resources. How? By harnessing remarkable customer experiences and content, I help you craft compelling narratives to set your brand apart and drive revenue like never before.

Narratives or storytelling have changed my life. Here's how:

- I raised $8,000 for a community development project two decades ago by sharing four impactful stories.
- In a group of 30, I was the sole individual consistently invited back to preach, proving the power of my storytelling.
- I played a pivotal role in generating $10,000,000 in revenue for a SaaS company solely through storytelling.
- I did content marketing for a company that went through an 8 figure exit.
- My expertise led me to successfully launch programs within organizations by sharing inspiring stories, gaining leadership buy-in, and sparking tremendous buzz.


Ready to revolutionize your B2B tech brand's growth journey? 

Connect with me to embark on a transformative storytelling adventure tailored to businesses like yours.

The Predictable B2B Success podcast uncovers what it takes to avoid the guesswork in business and to create predictable success. I interview guests who are experts in their field and have a proven track record. Learn more and catch the latest episodes on Apple Podcasts, Spotify, or wherever you get your podcasts.  

WWW.Williamrochelle.com

www.williamrochelle.com, a new era in business consulting aimed at delivering unmatched value and transformative solutions. Our inaugural offerings include exclusive discounts and expert guidance on ADP Payroll and ADP TotalSource, available at http://www.williamrochelle.com/adp, setting a new standard in business support.

Decades of Expertise, Tailored for Success

With over 20 years of experience, we're uniquely positioned to elevate businesses from startups to Fortune 500 giants, focusing on precision, efficiency, and growth. Our mission is simple: to transform your business for peak performance and market leadership.

Comprehensive Services for Holistic Growth

Our services are designed to enhance every facet of your business:

•	Strategic Planning and Contract Negotiations: Turn complexity into opportunity with expert 
        negotiation.
•	Budgeting and Financial Management: Maximize efficiency and profitability.
•	Client Relationship Management: Build enduring, profitable partnerships.
•	Multi-Channel Call Center Operations: Serve a global audience with excellence.
•	Sales Force Management: Drive your team to surpass every target.
•	Supply Chain and Inventory Management: Achieve seamless operations.
•	Team Building: Foster collaboration and productivity.
•	KPIs: Track success with customized metrics.
•	Hiring Plans: Scale intelligently.
•	Technology Integration: Enhance productivity smartly.

Join Our Journey to Excellence

We invite you to embark on this transformative journey with us. Together, we'll navigate the path to operational excellence, ensuring your business not only thrives but sets new benchmarks in efficiency and growth. Let's redefine what's possible, together.

#BusinessConsulting #OperationalExcellence #Innovation #GrowthStrategy #WilliamRochelleConsulting

Chief Executive Officer

Celeb Luxury

Developing a new company approach that allows the business to scale without adding additional payroll assets.

Onboarded ADP for payroll and Health Care, Automated all Amazon, Inventory, Retail and ecommerce data entry functions by introducing EDI processes that eliminated manual input, increased productivity and reduced errors.. 

Moved our entire warehouse from Davie Florida to Central Georgia to optimize the technology offered to provide real-time insight into order flow, inventory and lead-times across all sales channels.

Maintained Amazon performance metrics while launching eBay, Walmart and Target +

Consistently challenging existing workflow to create a better process

Vice President Operations

ivgStores

Exceeding $20 million in annually with 35 onsite employees and 75 offshore. Closed due to Covid reduction in sales

IVGSTORES is a leading online Retailer with revenues exceeding 20 million dollars per year, offering hundreds of thousands of products for home, work, and play from 3,000 of the world's best brand name partners. We stand ready to ship their high quality furniture, decor, sporting goods, appliances, outdoor and children's products directly from their factories and warehouses to your home or business. We hold ourselves and our suppliers to the highest standards of performance, style, elegance, craftsmanship, uncompromising quality, and reliability.

Our Relationship with Our Customers is Our Highest Priority
Fueled by superb quality, good value, and the strength of a team that stands behind its promises, we are an A+ BBB rated business with an unwavering commitment to our customers. Working 7 days a week, our Florida staff have grown into one of the sharpest, most responsive Customer Service Teams in Retail.  We are committed to every team member in every department, each of whom are committed to success of our company.

Exceeding $20 million annual revenue

Parent Company of ShopLadder.com and Internet Shopping Club
Executive Responsibility for Customer Service, Shipping/Logistics, Purchasing and Product Development. Developed and continue to maintain strategic partnerships with the largest 3rd party marketplaces in the ecommerce space, including but not limited to Amazon, Ebay, Wal-Mart, Houzz and Jet, each of which we maintain top rated seller ratings and consumer feedback scores.

•	Restructured four independently operating departments into one unified team with individual goals focused on our core business strategy 
•	Initiated an international shipping strategy with an annual gross profit increase projection of 7%
•	Revised return policy with an emphasis on customer retention, resulting in an immediate increase in customer satisfaction and an overall decrease in refunds as a percentage of sales 
•	Decreased order processing and shipping lead times, creating a more competitive shopping experience and resulting in increased daily sales 
•	Recognized potential within core team. Created internal career paths, mentored, coached and developed key players into Team Leaders, Middle Tier Management and Director level positions. Identified and eliminated bottom performers and replaced with self motivated, strategically-driven individuals to create a more dynamic team and corporate culture 

Key Results:
➢	Increased production by 200% while reducing operational expenses by 25%
➢	Decreased refunds as a percentage of sales by policy improvement
➢	Reduced customer response times from 24 hours to an average 2 hour response time
➢	Increased website Seller Ratings with an average Customer Satisfaction Score of 98%
➢	Created a more competitive shopping experience and increased daily sales

Chief Operations Officer

eVoter, Inc.

eVoter.com                         
Political Technologies         

Highly interactive onsite consulting providing strategic analysis and direction. Engaging existing staff to examine and determine business objectives and requirements; planning call center technical systems; identifying and correcting technology and operational problems; determining operational call routing strategies, implementing improvements and system upgrades. Building Call center infrastructure; creating org charts, hiring plans and timelines to effectively define the Optimal model for business growth and flexibility.

•	Directly worked with CEO/COO to define business objectives and requirements
•	Created staffing strategy and organizational charts aligned to effectively define optimal model for business growth and flexibility

Independant Consulting Servces

GodTube

Parent Company of Tangle.com/Godtube.com, a leading social media network with over 2 million unique monthly visitors. Specifically recruited from Spark Networks to join Godtube.com to establish processes and scalable solutions to the fast-growing website in 2007, primed for going public or corporate sale. 

•	Planned, executed and developed the Operations, Video Editing, Call Center, Customer Service, In-Bound Sales, Quality Assurance and Human Resources departments
•	Authored technical specification document to enhance the teams ability to review all user generated content more efficiently; allowing for the ability to scale exponentially while reducing the overall cost per contact
•	Managed department of 80 customer service agents and 4 middle managers and onsite in Texas and Virginia, as well as geographically dispersed network of remote agents
•	Created company-wide strategic hiring plan focused on the company’s quarterly goals, and spearheaded all recruiting efforts from C-Level to administrative support
•	Developed strategic partnership with FBI to ensure brand jeopardizing issues were immediately identified and escalated

Key Results:
➢	Reduced staffing levels by 30% while simultaneously increasing service levels across all verticals
➢	Purchased and implemented Cisco Call Center, ZenDesk Email and SalesForce CRM
➢	Established all operational support systems and customer process flows, including the specification and design of a proprietary content approval and management system for the review of user generated video, photos, blogs and comments; response time improved from a 6 week backlog to a 24 hour response

Vice President, Operations GodTube/Tangle.com

Spark Networks

Publicly traded since 2001 exceeding $50 million in annual revenue

Parent Company of over 20 niche online dating sites including JDate.com, ChristianMingle.com and BlackSingles.com with 10 million members globally, operating in 8 languages. Executive responsibility for 24/7 call center operations located in multiple countries; U.S.A., Israel and Sri Lanka.

•	Developed all policies, procedures, payroll, benefits, recruitment, Quality Assurance and Office Operations
•	Identified candidate systems and facilitated domestic and international outsourcing, resulting in significant cost reduction across the operation
•	Provided leadership and direction to staff members in the execution of daily roles and responsibilities, and established a high performance, innovative team that worked cooperatively to achieve common goals
•	Managed the development and selection of HR benefit programs for all employees, hired and trained HR team, managed compensation and recruiting process across the organization for all employee levels
•	Managed after hours Network Operations team, created black box testing Quality Assurance team that was responsible for testing the entire site prior to any new code releases

Key Results:
➢	Built support operations and call center from conception to becoming an industry leader 
➢	Consistently brought operations in $1.2 M under budget while exceeding growth and retention rates
➢	Reduced costs by 25% and increased customer retention by 8%, while generating an additional $8.6M in annual revenue growth
➢	Generated $1.2M annual revenue through the execution and management of JDate member travel program
➢	Achieved 93% customer satisfaction with a significant reduction in support touch per customer

SVP Member Relations and Support Operations

The Wonderful Company

Launched the inaugural web-hosting and e–commerce department of what serves as the primary clearinghouse for transmitting and processing floral orders to customers throughout the United States and internationally.

•	Created department tools for optimal functionality, hired and trained appropriate teams, and developed email solutions to address and resolve department conflicts
•	Managed key accounts for mass merchants and TeleFlora
•	Forecasted and recruited staffing needs for seasonal influx business, and conducted training for up to 250 contingent employees, 6 times annually

Mass Merchandising and E-Commerce Manager

Contact Center Guru, E-Commerce Sales and Business Operations, Team Builder, Collaborative Leader CEO/COO/VP Operations

I am not just an employee—I am an investment in the future success of your organization. I bring a collaborative, results-driven approach to solving complex challenges, unlocking potential, and delivering outcomes that matter. 

My leadership isn’t about titles or accolades—it’s about creating meaningful partnerships, guiding organizations through change, and driving transformational success.

With 15+ years of leadership experience, I’ve redefined what’s possible:

As CEO: Scaled annual e-commerce sales to $20M+, spearheading market expansion and delivering unprecedented growth.

As COO: Led 200+ team members across major U.S. markets, achieving seamless operations and exceptional outcomes.

Globally: Built and optimized contact centers in Israel and Sri Lanka, driving efficiency and extending international presence.

My Approach: I specialize in big-picture thinking, precise execution, and relentless innovation, excelling in:

Strategic Planning & Contract Negotiation
Multi-Channel Contact Center Operations
Customer Service & Tactical Sales Force Leadership
Supply Chain Optimization & Demand Forecasting
Financial Management & Budget Planning

But my proudest achievements go beyond the numbers—they’re reflected in the teams I’ve empowered, the systems I’ve transformed, and the lasting value I’ve created.

Why It Matters: Your business deserves more than operational expertise—it deserves a leader with emotional intelligence, strategic foresight, and a passion for building a stronger future. Together, we can align teams, foster innovation, and drive your organization to new heights.

If you’re ready for a leader who believes in people and the promise of potential, let’s connect. Let’s build your success story.

Confident. Collaborative. Future-Focused.

taplio

The Battle

Vinay Koshy

William Rochelle

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