Vijaya Vardhan Panthagani

PowerSchool

Senior Director - Technical Support

Technical Support Site Leader for a 200+ team of technical support staff. Direct span of 3 senior managers and 2 Associate Directors. Indirect span of 15 managers. 

Accountable for technical support delivery, quality and customer experience for NA, EMEA and APAC regions from Bangalore site. Responsible for developing and growing India COE in partnership with India Site Leadership Team.

Director - Technical Support

SaaS Labs

As the head of our global customer support operation, I oversee a team of 40 engineers, 3 team leaders, and 2 managers responsible for customer support across the globe.

EFFICIENCY: 
• Implemented automated conversation snoozing, resulting in a 30% reduction in first response time and a 40% improvement in subsequent response times.
• Introduced response automation through an AI bot (FIN), with AI participating in 30% of chat conversations and achieving a 20% answer resolution rate.
• Streamlined our training plan, reducing the go-live time by 50% through live training sessions and a phased approach to handling initial customer chats.

SERVICE GROWTH:
• Introduced 4 support offerings aligned with our pricing packages, spanning both chat and email channels
• Implemented weekend US shift support for 10 DLC returning and new customers, as well as our priority customers.

SERVICE ENHANCEMENT:
• Significantly improved the refund and cancellation flow, resulting in a more than 50% reduction in refund approval time.
• Enhanced the SDR process, achieving a 30% reduction in response times for 70% of our lead volume.
• Improved help articles, leading to a 23% case deflection and a subsequent improvement in support capacity.

CUSTOMER EXPERIENCE:
• Expedited customer issue, feature, and bug prioritization by 30% through a monthly Voice of Customer (VOC) report shared with the global leadership team.
• Developed and executed a Customer Support and Customer Success handoff process, leading to a 30% improvement in ticket response times and positively impacting customer retention.

PEOPLE GROWTH:
• Implemented a consistent performance and promotion criteria in partnership with the HR team, mitigating the perception of unfairness and appropriately rewarding top performers.
• Invested in technical upskilling of L1 engineers and cultivated a 6-member L2 team through a dedicated technical trainer and a 3-member lean QA team.

Director - Customer Support

Atlassian

Responsible for technical support delivery, escalation management, customer experience for our Select and Priority customers. Operations and people growth for a 14 member team of senior technical support engineers supporting our Confluence suite of products.  

Over the last 2 years, while being 100% remote,

•	Built trust with my team through regular team bonding, right feedback, removing roadblocks and being an enabler.

•	Drove team success in technical specialization moving the needle from 10% to 70% while onboarding 5 new hires in the last 2 quarters

•	Stabilized the Confluence Select team across 
  - Customer orientation (improved NPS & CSAT by 27%)
	- Internal process/tools adoption (improved by 36%)

•	Leading the hiring effort for FY22 (Jul - Jun 2022) and achieved 100% senior engineer hire calls over the last 3 quarters 
 - Enabled trust and collaboration between a 6 member Talent Acquisition team, 9 peers, 4 senior management execs and 20+ senior tech interviewers  across BLR and Amsterdam
 - Defined strategy and execution. Solved for volume forecast, operational code red situation and a sub-optimal candidate pipeline

•	Leading the weekend staffing planning and execution for EMEA region during FY21 AND FY22
 - Enabled trust and collaboration between 30 senior support engineers, 4 peers and 2 senior management execs across BLR and Amsterdam
 - Defined strategy and execution. Solved for for volume forecast, regional holidays, technology upskilling and weekend compensation policies across BLR and Amsterdam.

Enterprise Support Manager

Citrix

Responsible for technical support delivery, critical escalation management and customer experience for our Priority and Priority Plus customer program. Operations and people management of a 15 member team of senior technical specialists supporting our Virtual Apps Desktops and Citrix Cloud suite of products. 

Actively engaged in support improvement programs with global stakeholders (TRMs, Account managers and Customer Success Managers) to improve our priority customer experience:

•	Reduced Average speed of answer on the call queues by 60%
•	Cross-skilled 80% of the engineers on 70% of VAD products and 100% of Cloud technologies
•	Expanded the team by 25% to accommodate the tech support for growing priority customer base @ 20% Q-on-Q
•	Executed a Rewards & Recognition program to improve priority engineer experience and retention

Senior Manager, Priority Support Program - Virtual Apps and Desktops

Responsible for technical support delivery, escalation management and people management of a 15 member senior technical specialist team for our Virtual Apps and Desktops products.  Maintained a superior customer experience with an NPS >=75.

Technical Support Manager III

Responsible for technical support delivery, operations and people management  of an 18 member team of technical experts supporting the XenServer suite of products at Citrix. Additionally, I spearheaded the below initiatives as part of my role:

•	Net Promoter Score improvement initiative which resulted in NPS moving up from 60 to 65 within 6 months.
•	Advanced Customer handling skills interventions that reduced voice-based customer escalations by 40%

Technical Support Manager II (XenServer)

Talisma

Transforming Customer Experience to over 300 Higher Education Enterprise Customers globally, in the current role as off-shore program manager of a cost center. Leadership role in scaling up release management program to 24x7. Revenue generated from the off-shore cost center - US $ 200,000 per year. Additionally, built and managing a 24x7 technical support team, to cater to Middle East and Africa geographies.

Senior Technical Support Manager - Release Management

In this role, I managed release management delivery to 300 premier US customers across all US timezones with a team of 12 technical experts.I developed skill-gap analysis for all resources and charted a proactive technical training program in-line with new technologies in the future product versions – reduced customer escalations by 50% post new product version releases.

Technical Support Manager - Release Management

In this program, I managed a profit center having 16 premium customers having one technical Talisma on-site support consultant/expert onsite, per customer, pan India.  All the remote on-site support experts were full -time employees of Talisma reporting to me. The size of the business was INR 2 crores per year. I was responsible for customer contract renewal, annually. I also managed AMC renewals of Bangalore region customers having standard support contracts, as an additional responsibility. Achieved 100% AMC renewals. Used innovative cost savings techniques to achieve 50% profit margin.

Technical Support Manager - Expert Services

Managing Customer Experience to over 100 Talisma CRM Customers in APAC & Europe region. Responsible for 24x7 product support delivery with a team of 15 technical support experts.Additionally, planned and managed delivery of two Talisma CRM upgrade projects & one server migration project with existing resources. Overall, revenue to company was INR 10 lakhs.

Technical Support Manager - Product Support

I was the Technical Escalation SPOC for a profit center (Expert Services) having around 16 premium customers across India. Quarterly travel to customer locations to review resource/system performance with customer IT/BU heads.I also assisted with finalizing Expert Services annual support contracts for existing and new customers. Additionally, I anticipated and converted a customer’s reporting business requirement into an SOW worth USD $ 10,000 and managed delivery with an existing resource – zero additional cost to company.

Technical Lead - Expert Services

Managed a USD $30,000 SQL Server reporting services project for a marquee customer of Campus Management - Career Ed Corporation, Chicago, IL. I traveled to customer location in US for requirement gathering and project planning for 4 weeks. In a short period of 2 weeks, I formed and trained a 3 member off-shore team (including myself) to meet customer's business requirements.

Technical Lead - Reporting Services

I led a team of support escalation engineers to provide solutions for high priority product bugs and Support escalations via the Sustain Engineering Program. I influenced customer oriented decisions by liaising between Support and Development as a customer advocate.

Technical Lead - Sustain Engineering

I provided Premier Application Support and was SPOC (Single Point of Contact) for Talisma CRM implementation at Microsoft. I managed a complex Talisma application installation of 10 database servers (SQL cluster), 6 IIS servers (cluster), 4 Application servers (cluster) and 20 Windows 2003 terminal servers. Provided technical mentoring and process-orientation for a team of 5 support engineers based out of Bangalore, India.

Senior Technical Support Engineer

My job was to troubleshoot and resolve Talisma product technical support cases and ensuring high customer satisfaction rates. I also did process-orientation and technical mentoring for L1 support engineers.

Technical Support Engineer

My job was to write and execute test cases for the assigned modules in the Talisma product. I was the Feature Owner for Talisma CRM Sales Module and Offline Client. I researched on the Higher Education vertical and submitted a case study on implementing Talisma CRM in a University based setup.

Software Test Engineer

National Informatics Center

This was my first internship-cum-job straight out of college. First experience with a real time programming language and databases. Developed & supported a module in VB 6.0 and Oracle 8i as part of the Land Records Management Information System maintained by the Govt of AP. The cool thing about this project was I used language API's to be able to show the front end UI for my module in TELUGU (local language).

Software Engineer

I help managers demolish self doubt, get clarity and become promotable | Transformational Leadership Coach | Technical Support Leader

Over the last 20 years, I've built and scaled technical support teams ranging from 10 to 200+ staff across both Fortune 500 companies and startups. My speciality lies in setting vision and following it up with ruthless execution to achieve people and business outcomes. I prioritize progress over perfection and problem solving over innovation. I believe perfection and innovation are achieved through relentless focus on moving forward.

Director of Customer Support

Busy building the best customer service team on the planet. Hit me up if you are passionate about elevating customer experience through employee experience. I promise you won't regret the time spent :-)

Shiv Shenoy, PMP

Simplified Education Systems

Shiv helps CXOs and experts build their Authority Brand (a step beyond Personal Branding) in their niche, to attract limitless growth opportunities. He does this by guiding them to write with clarity and impact - their own book with worldwide distribution, write impactfully on LinkedIn, and author thought leadership newsletters & articles.

As a Specialized Education Provider, Shiv also coaches PMP aspirants to pass the exam efficiently and with confidence, focusing on enjoyable preparation and long-term retention.

https://www.simplifiededucationsystems.com
https://www.pmexamsmartnotes.com

Authority Branding for CXOs & Experts | Founder

Orange Caves Publishing

Turn your idea into a published book (with world-wide distribution): complete support from ideation, to writing, marketing, creatives, publishing, and distribution. Leverage your book for monetization or attracting growth opportunities.

Founder

Shiv Shenoy

Shiv provides step-by-step guidance to help you build your Authority Brand and attract growth opportunities.

Symphony Services

Worked with startups as technology partner building their core IP - software products. At Symphony Services Shiv worked with three entrepreneurs to take their products to market successfully, leading on product, technical and delivery management.

Program Manager

CoreObjects

Helped startups build their businesses, being a technology partner and developing their IP. Also, helped mid-size enterprises build and enhance their core IP. Was part of M&A initiative, successfully integrating an acquisition of a software company.

Engineering Manager

First Advantage Zapapp Private India Limited

Architected and built web based auto insurance connectivity solution.

Systems Architect

Sonata Software

Sr. Software Engineer

I help experts earn Authority in their field and attract Growth Opportunities. | Write a book (w/o prior writing experience). | Productize your knowledge. | Crack a PM exam. | Follow me for how-tos.

In 2012, I completed 15 years in the corporate world.

Life was fast-paced, intense—18-hour workdays, back-to-back meetings, and constantly juggling projects.

Then, one week later, everything changed.

The pressure finally broke me. I ended up spending two weeks in the hospital.

With all the time in the world, I was left alone with my thoughts. Lying on the hospital bed, that’s when it hit me — what was I really doing with my life?

One sleepless night, tears streamed down my face as I confronted the truth I had been ignoring: I wasn’t living life on my terms. I wasn't being there for my family.

It was my wake-up call.

Within a year, I quit my job to go solo.

Project Management was my strength. So, I started helping others pass the PMP exam, using brain-friendly strategies I had mastered for myself.

For the next 8 months, I turned my notes into blog posts. I worked tirelessly, sold my house to stay afloat, and tried to build something out of nothing.

Yet, nothing seemed to work.

And then, I found Amazon.

I converted some of my blog posts into a book and self-published on Amazon. 

To my surprise, it became a #1 bestseller across 3 categories.

I went from chasing clients to clients chasing me — ready to pay hundreds of dollars for my coaching.

And that’s when I learned an important lesson: 

>> Building your authority is the fastest way to grow.

In 2017, I took it a step further. I started posting daily on social media — content aimed at helping project managers.

By 2019, I launched my first online course.

So far, I've:

- Written 623+ articles with over 1.3 million reads
- Published 21 books (17 on Amazon, with multiple bestsellers)
- Written over 3879+ social media posts
- Coached and taught over 6,200 students
- Created 8 online courses

Every single day, I learn new ways to reach and help more people.

I built my businesses from scratch by building authority online. And if you're an expert in your field, you can do the same.

Here’s how:

- Build your online presence
- Write content on LinkedIn & your blog
- Convert your expertise into a book (instant authority)

It’s simple once you know the steps. I’ve made tons of mistakes, learned from the best, and built systems that can help anyone grow fast.

If you’re ready to scale your authority and attract endless opportunities, I’m here to guide you.

Reach me: https://linktr.ee/shivshenoy

Resources - 
👉 How to write a book > https://geni.us/kindleseries
👉 PMP Study Books > https://www.amazon.com/dp/B074CGM4DB
👉 Free PMP exam course > https://bit.ly/pmp-nl

Niche Authority Coach, PMP Coach & Founder

Under this Specialized Education Provider entity, Shiv coaches PMP aspirants to pass the exam in the shortest possible time while enjoying the preparation for long-term retention. 
Shiv also helps people build their Authority (a step ahead of Personal Brand) in their field, to attract unlimited growth opportunities. This he does primarily by helping them write about what they do, on social media, blog, and through their own book!

https://www.simplifiededucationsystems.com
https://www.pmexamsmartnotes.com

You don’t get paid for what you know.

You get paid for what you 𝘴𝘩𝘰𝘸.

Most experts think income is tied to experience.

Years spent learning.
Projects delivered.
Results achieved quietly behind the scenes.

But the market doesn’t pay for what it can’t see.

Your expertise might be gold.
But hidden gold doesn’t buy freedom.

You could be the best in your field and still get passed over by someone half as skilled but twice as visible.

That’s not unfair.
That’s reality.

People don’t pay for mastery.
They pay for 𝘤𝘭𝘢𝘳𝘪𝘵𝘺 𝘰𝘧 𝘱𝘳𝘰𝘰𝘧.

When your knowledge becomes visible, through posts, case studies, a book, or a story that travels, your value compounds.

Visibility is how trust scales.
And trust is the bridge between expertise and income.

So stop waiting to be discovered.
Start showing what your work proves.

Because authority isn’t granted.
It’s earned 𝘪𝘯 𝘱𝘶𝘣𝘭𝘪𝘤.

If this hit home, share one small way you’ve started showcasing your work lately.

♻️ Repost if you believe clarity matters the most.
Follow for more strategies to build your authority brand.

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Hi, 👋 I’m Shiv Shenoy. 
I partner with experts to turn their expertise into industry authority, through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk, DM me. Or book a clarity call. 
Use the link above this post.

Authority Branding for CXOs & Experts | LinkedIn Top Voice | I help you go from expert-in-the-room to authority-in-the-industry — unlocking limitless growth.

You don't get paid for what you know. You get paid for what you *show*. Be comfortable showcasing your value. 

Facts don’t build authority.

Beliefs do.

You worked for years.
But your LinkedIn profile shows only facts.

Jobs.
Titles.
Deliverables.

All good.
But none of them explain your value.
People follow a point of view, not a project list.

They want to know:
What do you stand for? 
What can you do for them?

This weekend, fix your LinkedIn About Me section.

Use the A.B.O.U.T. method to write a strong, authority-driven profile within LinkedIn’s 2,600-char limit.

𝗔 — 𝗔𝗻𝗰𝗵𝗼𝗿 𝗯𝗲𝗹𝗶𝗲𝗳
Your core conviction about your field.

𝗕 — 𝗕𝗮𝗰𝗸𝘀𝘁𝗼𝗿𝘆 𝗽𝗿𝗼𝗼𝗳
A short lived experience that shaped your belief.

𝗢 — 𝗢𝗿𝗶𝗴𝗶𝗻𝗮𝗹 𝗽𝗼𝗶𝗻𝘁 𝗼𝗳 𝘃𝗶𝗲𝘄
How you see the work differently from most.

𝗨 — 𝗨𝗻𝗶𝗾𝘂𝗲 𝘃𝗮𝗹𝘂𝗲
The exact benefit you create for people.

𝗧 — 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗺𝗶𝘀𝗲
How someone’s world changes after working with you.

Write each part.
Expand them.
Blend them.
You’ll have a powerful About Me section that builds trust, not confusion.

I've given an example of a Director of Delivery, below.
Save it. Share it. 

𝗣𝗦: Use the words "𝗔𝗯𝗼𝘂𝘁 𝗠𝗲" in your comment below, and I'll DM you a pdf containing this method and the example.

♻️ Repost to help someone who may need this.

--
Hi, 👋 I’m Shiv Shenoy. 
I partner with experts to turn their expertise into industry authority, through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk, DM me. Or book a clarity call. 
Use the link above this post.

Use this ABOUT method to write your About Me section on LinkedIn, persuasively. Attract better opportunities.

This comment hit me harder than most.

Because it was truth from the field.
And it sums up why most experts stay invisible.

A finance leader commented on my post:

“You save crores through efficiency, but the applause goes to the dealmaker.
You automate processes that free up entire teams, but it looks like ‘just reports.’
You deliver excellence again and again, until it becomes the bare minimum.”

That’s not a complaint.
That’s reality for thousands of experts.

They create impact quietly.
But being good at work isn’t enough. 
People don’t value what they don’t notice.

Interestingly,
As you start sharing, people think you’ve changed.
But really, you’ve just stopped staying quiet.

If you’ve been the “silent expert,” 
it’s time to step out of the quiet zone.
Not to boast. 
To be seen.
But to be understood. 

♻️ Repost if you believe expertise needs to be shared.

--
Hi, 👋 I’m Shiv Shenoy. 
I help CXOs & founders turn their expertise into industry authority, 
through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk. DM me or book a clarity call. 
Use the link above this post.

Showing your work is not bragging, it is balance. Your future-self will thank you.

The best signals barely make a sound.

Yet somehow, everyone hears them.

Many choose to shout louder when they’re not heard.
But noise doesn’t create visibility, 𝘤𝘭𝘢𝘳𝘪𝘵𝘺 𝘥𝘰𝘦𝘴.

If you’ve been showing up and prefer standing out,
this week’s 𝗦𝗶𝗴𝗻𝗮𝗹 𝗢𝘃𝗲𝗿 𝗡𝗼𝗶𝘀𝗲 breaks down how quiet visibility actually compounds.

No hacks.
Just a system that turns consistency into recognition.

Read 'The Quiet Art of Being Seen'.
Who’s one person you think does this really well?
Tag them in Comments.

♻️ Repost if you’ve seen quiet work travel far.
Follow me to build your Authority Brand.

--
Hi, 👋 I’m Shiv Shenoy. 
I partner with experts to turn their expertise into industry authority, through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk, DM me. Or book a clarity call. 
Use the link above this post.

When I started building my personal brand, I thought visibility meant posting more. More content. More platforms. More hours online. If people didn’t 

Open article: The Quiet Art of Being Seen by Shiv Shenoy • 3 min read

Chaos isn’t the test.

Composure is.

We were in an M&A meeting.
Tension thick enough to cut through.
Numbers clashed.
Egos clashed harder.

Midway, the other side demanded retention bonuses for their top team.. a sudden addition that stretched our budget thin.

You could feel the air shift.
Our finance head frowned.

I looked at my CEO.
He didn’t flinch.
He just said,
“Let’s hear 𝘸𝘩𝘺 they need it.”

Then he listened.
𝘙𝘦𝘢𝘭𝘭𝘺 listened.

Turned out their leaders were anxious about job security.
They weren’t pushing greed.
They were asking for assurance.

So he reframed the offer.
No extra payout.
Just a six-month performance-based retention plan.

Deal saved.
Team trust built.

Because in rooms where chaos reigns,
calm becomes strategy.

That’s what authority really is.
Not volume.
Not titles.
But the ability to create order when everything feels unstable.

Composure isn’t about keeping quiet.
It’s about keeping clarity.

And that day, I learned:
Deals don’t collapse from conflict.
They collapse from tone.

Because chaos doesn’t define leaders.
Composure, and the authority it commands, does.

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Hi, 👋 I’m Shiv Shenoy.
I partner with experts to turn their expertise into industry authority, through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk, DM me. Or book a clarity call. 
Use the link above this post.

How you make people feel decides their trust in you. Their trust in you earns you authority naturally.

Small signals move big doors.

But most experts never send them.

Most experts stay hidden without meaning to.

Not because they lack skill.
But because the world has 𝘯𝘰 𝘮𝘦𝘮𝘰𝘳𝘺 of their work.

This week’s edition of 𝗦𝗶𝗴𝗻𝗮𝗹 𝗢𝘃𝗲𝗿 𝗡𝗼𝗶𝘀𝗲 breaks down the simple shift that turns 𝘩𝘪𝘥𝘥𝘦𝘯 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘪𝘯𝘵𝘰 𝘦𝘧𝘧𝘰𝘳𝘵𝘭𝘦𝘴𝘴 𝘳𝘦𝘤𝘰𝘨𝘯𝘪𝘵𝘪𝘰𝘯. 

The kind that brings warm leads, easier sales, 
and rooms where people already know your name.

If you’ve been not getting recognition… 
this will feel uncomfortably accurate, in all right ways.

Read “𝘛𝘶𝘳𝘯𝘪𝘯𝘨 𝘌𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘐𝘯𝘵𝘰 𝘌𝘧𝘧𝘰𝘳𝘵𝘭𝘦𝘴𝘴 𝘙𝘦𝘤𝘰𝘨𝘯𝘪𝘵𝘪𝘰𝘯.” 👇

♻️ Repost this if you want more real experts to get the spotlight they’ve earned.
And tag the expert you know who deserves to be seen more.

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Hi, 👋 I’m Shiv Shenoy. 
I partner with experts to turn their expertise into industry authority, through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk, DM me. Or book a clarity call. 
Use the link above this post.

Years ago, long before any of this work became a business, I was sitting in a tiny hospital room after my burnout. I had no energy. No plan. No clue h

Open article: Turning Expertise Into Effortless Recognition by Shiv Shenoy • 3 min read

Turning Expertise Into Effortless Recognition

Your legacy starts in minutes.

Not years.

Leaders don’t set out to “build a legacy.”

They simply live one moment at a time.
One choice at a time.
One interaction at a time.

And here’s something I’ve learned while working with CXOs write their books:

When you sit with a leader for months…
When you hear their stories…
When you see what shaped them…
You start noticing the quiet '𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱' patterns.

Those patterns aren’t dramatic.
They’re not headline moments.
They’re tiny signals of who they really are.

And those tiny signals compound.
Into trust. Into reputation. 𝗜𝗻𝘁𝗼 𝗹𝗲𝗴𝗮𝗰𝘆.

Here’s the simple system I see in that pattern.

𝟭 / 𝗧𝗵𝗲𝘆 𝘁𝗮𝗹𝗸 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻 (30 seconds)
Share the story behind the work your team did.
Not to praise. To preserve the meaning.

People don’t remember the task.
They remember why it mattered.

𝟮 / 𝗧𝗵𝗲𝘆 𝘁𝗲𝗮𝗰𝗵 𝗼𝗻𝗲 𝘀𝗺𝗮𝗹𝗹 𝗹𝗲𝘀𝘀𝗼𝗻 (20 seconds)
Turn the week’s experience into a clear takeaway.
Simple. Human. Practical.

This builds a shared language that keeps teams aligned.

𝟯 / 𝗧𝗵𝗲𝘆 𝗹𝗲𝗮𝘃𝗲 𝗼𝗻𝗲 𝗱𝗼𝗼𝗿 𝗼𝗽𝗲𝗻 (10 seconds)
Invite a reply. A thought. A concern.

Leaders aren’t remembered for having the answers.
They’re remembered for making room for better ones.

This system doesn’t create legacy.
It reveals it.
By capturing the things you’re already doing with a little more clarity and a little more care.

That’s where legacy begins.
In minutes.
Not years.

♻️ Repost to help someone that may need it.

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Hi, 👋 I’m Shiv Shenoy. 
I help CXOs & founders turn their expertise into industry authority, 
through their books and LinkedIn content.

Ready to turn what 𝘺𝘰𝘶 𝘬𝘯𝘰𝘸 into what 𝘺𝘰𝘶'𝘳𝘦 𝘬𝘯𝘰𝘸𝘯 𝘧𝘰𝘳? 
Let’s talk. DM me or book a clarity call. 
Use the link above this post.

Use this simple system to ensure you build your legacy in each moment of contact during your average day.

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Vijaya Vardhan Panthagani

Shiv Shenoy, PMP

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taplio

The Battle

Vijaya Vardhan Panthagani

Shiv Shenoy, PMP

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Shiv Shenoy, PMP's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreShiv Shenoy, PMP's LinkedIn Performance