Vijaya Vardhan Panthagani

PowerSchool

Senior Director - Technical Support

Technical Support Site Leader for a 200+ team of technical support staff. Direct span of 3 senior managers and 2 Associate Directors. Indirect span of 15 managers. 

Accountable for technical support delivery, quality and customer experience for NA, EMEA and APAC regions from Bangalore site. Responsible for developing and growing India COE in partnership with India Site Leadership Team.

Director - Technical Support

SaaS Labs

As the head of our global customer support operation, I oversee a team of 40 engineers, 3 team leaders, and 2 managers responsible for customer support across the globe.

EFFICIENCY: 
• Implemented automated conversation snoozing, resulting in a 30% reduction in first response time and a 40% improvement in subsequent response times.
• Introduced response automation through an AI bot (FIN), with AI participating in 30% of chat conversations and achieving a 20% answer resolution rate.
• Streamlined our training plan, reducing the go-live time by 50% through live training sessions and a phased approach to handling initial customer chats.

SERVICE GROWTH:
• Introduced 4 support offerings aligned with our pricing packages, spanning both chat and email channels
• Implemented weekend US shift support for 10 DLC returning and new customers, as well as our priority customers.

SERVICE ENHANCEMENT:
• Significantly improved the refund and cancellation flow, resulting in a more than 50% reduction in refund approval time.
• Enhanced the SDR process, achieving a 30% reduction in response times for 70% of our lead volume.
• Improved help articles, leading to a 23% case deflection and a subsequent improvement in support capacity.

CUSTOMER EXPERIENCE:
• Expedited customer issue, feature, and bug prioritization by 30% through a monthly Voice of Customer (VOC) report shared with the global leadership team.
• Developed and executed a Customer Support and Customer Success handoff process, leading to a 30% improvement in ticket response times and positively impacting customer retention.

PEOPLE GROWTH:
• Implemented a consistent performance and promotion criteria in partnership with the HR team, mitigating the perception of unfairness and appropriately rewarding top performers.
• Invested in technical upskilling of L1 engineers and cultivated a 6-member L2 team through a dedicated technical trainer and a 3-member lean QA team.

Director - Customer Support

Atlassian

Responsible for technical support delivery, escalation management, customer experience for our Select and Priority customers. Operations and people growth for a 14 member team of senior technical support engineers supporting our Confluence suite of products.  

Over the last 2 years, while being 100% remote,

•	Built trust with my team through regular team bonding, right feedback, removing roadblocks and being an enabler.

•	Drove team success in technical specialization moving the needle from 10% to 70% while onboarding 5 new hires in the last 2 quarters

•	Stabilized the Confluence Select team across 
  - Customer orientation (improved NPS & CSAT by 27%)
	- Internal process/tools adoption (improved by 36%)

•	Leading the hiring effort for FY22 (Jul - Jun 2022) and achieved 100% senior engineer hire calls over the last 3 quarters 
 - Enabled trust and collaboration between a 6 member Talent Acquisition team, 9 peers, 4 senior management execs and 20+ senior tech interviewers  across BLR and Amsterdam
 - Defined strategy and execution. Solved for volume forecast, operational code red situation and a sub-optimal candidate pipeline

•	Leading the weekend staffing planning and execution for EMEA region during FY21 AND FY22
 - Enabled trust and collaboration between 30 senior support engineers, 4 peers and 2 senior management execs across BLR and Amsterdam
 - Defined strategy and execution. Solved for for volume forecast, regional holidays, technology upskilling and weekend compensation policies across BLR and Amsterdam.

Enterprise Support Manager

Citrix

Responsible for technical support delivery, critical escalation management and customer experience for our Priority and Priority Plus customer program. Operations and people management of a 15 member team of senior technical specialists supporting our Virtual Apps Desktops and Citrix Cloud suite of products. 

Actively engaged in support improvement programs with global stakeholders (TRMs, Account managers and Customer Success Managers) to improve our priority customer experience:

•	Reduced Average speed of answer on the call queues by 60%
•	Cross-skilled 80% of the engineers on 70% of VAD products and 100% of Cloud technologies
•	Expanded the team by 25% to accommodate the tech support for growing priority customer base @ 20% Q-on-Q
•	Executed a Rewards & Recognition program to improve priority engineer experience and retention

Senior Manager, Priority Support Program - Virtual Apps and Desktops

Responsible for technical support delivery, escalation management and people management of a 15 member senior technical specialist team for our Virtual Apps and Desktops products.  Maintained a superior customer experience with an NPS >=75.

Technical Support Manager III

Responsible for technical support delivery, operations and people management  of an 18 member team of technical experts supporting the XenServer suite of products at Citrix. Additionally, I spearheaded the below initiatives as part of my role:

•	Net Promoter Score improvement initiative which resulted in NPS moving up from 60 to 65 within 6 months.
•	Advanced Customer handling skills interventions that reduced voice-based customer escalations by 40%

Technical Support Manager II (XenServer)

Talisma

Transforming Customer Experience to over 300 Higher Education Enterprise Customers globally, in the current role as off-shore program manager of a cost center. Leadership role in scaling up release management program to 24x7. Revenue generated from the off-shore cost center - US $ 200,000 per year. Additionally, built and managing a 24x7 technical support team, to cater to Middle East and Africa geographies.

Senior Technical Support Manager - Release Management

In this role, I managed release management delivery to 300 premier US customers across all US timezones with a team of 12 technical experts.I developed skill-gap analysis for all resources and charted a proactive technical training program in-line with new technologies in the future product versions – reduced customer escalations by 50% post new product version releases.

Technical Support Manager - Release Management

In this program, I managed a profit center having 16 premium customers having one technical Talisma on-site support consultant/expert onsite, per customer, pan India.  All the remote on-site support experts were full -time employees of Talisma reporting to me. The size of the business was INR 2 crores per year. I was responsible for customer contract renewal, annually. I also managed AMC renewals of Bangalore region customers having standard support contracts, as an additional responsibility. Achieved 100% AMC renewals. Used innovative cost savings techniques to achieve 50% profit margin.

Technical Support Manager - Expert Services

Managing Customer Experience to over 100 Talisma CRM Customers in APAC & Europe region. Responsible for 24x7 product support delivery with a team of 15 technical support experts.Additionally, planned and managed delivery of two Talisma CRM upgrade projects & one server migration project with existing resources. Overall, revenue to company was INR 10 lakhs.

Technical Support Manager - Product Support

I was the Technical Escalation SPOC for a profit center (Expert Services) having around 16 premium customers across India. Quarterly travel to customer locations to review resource/system performance with customer IT/BU heads.I also assisted with finalizing Expert Services annual support contracts for existing and new customers. Additionally, I anticipated and converted a customer’s reporting business requirement into an SOW worth USD $ 10,000 and managed delivery with an existing resource – zero additional cost to company.

Technical Lead - Expert Services

Managed a USD $30,000 SQL Server reporting services project for a marquee customer of Campus Management - Career Ed Corporation, Chicago, IL. I traveled to customer location in US for requirement gathering and project planning for 4 weeks. In a short period of 2 weeks, I formed and trained a 3 member off-shore team (including myself) to meet customer's business requirements.

Technical Lead - Reporting Services

I led a team of support escalation engineers to provide solutions for high priority product bugs and Support escalations via the Sustain Engineering Program. I influenced customer oriented decisions by liaising between Support and Development as a customer advocate.

Technical Lead - Sustain Engineering

I provided Premier Application Support and was SPOC (Single Point of Contact) for Talisma CRM implementation at Microsoft. I managed a complex Talisma application installation of 10 database servers (SQL cluster), 6 IIS servers (cluster), 4 Application servers (cluster) and 20 Windows 2003 terminal servers. Provided technical mentoring and process-orientation for a team of 5 support engineers based out of Bangalore, India.

Senior Technical Support Engineer

My job was to troubleshoot and resolve Talisma product technical support cases and ensuring high customer satisfaction rates. I also did process-orientation and technical mentoring for L1 support engineers.

Technical Support Engineer

My job was to write and execute test cases for the assigned modules in the Talisma product. I was the Feature Owner for Talisma CRM Sales Module and Offline Client. I researched on the Higher Education vertical and submitted a case study on implementing Talisma CRM in a University based setup.

Software Test Engineer

National Informatics Center

This was my first internship-cum-job straight out of college. First experience with a real time programming language and databases. Developed & supported a module in VB 6.0 and Oracle 8i as part of the Land Records Management Information System maintained by the Govt of AP. The cool thing about this project was I used language API's to be able to show the front end UI for my module in TELUGU (local language).

Software Engineer

I help managers demolish self doubt, get clarity and become promotable | Transformational Leadership Coach | Technical Support Leader

Over the last 20 years, I've built and scaled technical support teams ranging from 10 to 200+ staff across both Fortune 500 companies and startups. My speciality lies in setting vision and following it up with ruthless execution to achieve people and business outcomes. I prioritize progress over perfection and problem solving over innovation. I believe perfection and innovation are achieved through relentless focus on moving forward.

Director of Customer Support

Busy building the best customer service team on the planet. Hit me up if you are passionate about elevating customer experience through employee experience. I promise you won't regret the time spent :-)

Dennis Berry

Epic Entrepreneurs

The #1 LinkedIn community & program for personal brand builders.

Founder & CEO

Dennis Berry Coaching

In 2000, I was a sales leader at Sysco Denver and noticed that my Regional Sales Managers had nice big offices and pictures of fishing and beaches on their wall.


▪️ I was making about $80k working 60 hours
▪️ They made $200k working only 30 hours
▪️ And, Sysco was a $30B company


I realized then that I if I was going to put in the blood, sweat and tears, I wanted beach pictures and to make more of the $30B.

So, my entrepreneurial adventures began.


Over the last 24 years I have been part of many business ventures including building and scaling 2 multimillion dollar businesses.


One was a rare coin and precious metals business which I scaled from $0 to $3M in ARR with 25% net profit margins in less than 18 months.


The second is my current coaching business which has taken many twists and turns over the last 20 years.


I started as an addiction recovery coach in coffee shops and shared office spaces, and has since evolved to a multi-revenue-stream operation.


In 2022, I realized that Linkedin is more than just a posting or job site so I did A LOT of research and decided to go all in on building my personal brand and audience here on this platform.


▪️ In February, 2023 I had 1500 followers
▪️ In April, 2024 I have 115,000 followers
▪️ I have over 100k newsletter subscribers
▪️ I run multiple business network groups
▪️ I live on the beach in Playa Del Carmen
▪️ I own a marketing/web dev. company
▪️ I increased my revenue by over 500%
▪️ I offer Linkedin Influencer coaching
▪️ I build Epic Brands and Businesses
▪️ I have a Business SKOOL group

If you're interested in learning how I did this, we can set up a call to see if 1-1 OR group coaching is a good fit for you to build/scale a stable profitable online business.

𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗘𝗽𝗶𝗰 𝗘𝗻𝘁𝗿𝗲𝗽𝗿𝗲𝗻𝗲𝘂𝗿𝘀 𝗚𝗿𝗼𝘂𝗽 𝗵𝗲𝗿𝗲: https://lnkd.in/eS-cTH4y

𝗕𝗼𝗼𝗸 𝗮 𝟯𝟬 𝗺𝗶𝗻𝘂𝘁𝗲 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 𝗰𝗮𝗹𝗹 𝗵𝗲𝗿𝗲: https://lnkd.in/eeXW97nt

𝗘𝗺𝗮𝗶𝗹 𝗺𝗲 𝗵𝗲𝗿𝗲: dennis@dennisberry.com

Certified Business Development & Life Mastery Coach

Magneti

Full-stack marketing firm partnering with businesses large and small to help establish them as leaders in their industries.

Delivering the right message, at the right time, to the right target customer, using the right mediums and devices.

Focusing on four phases of marketing:
- Research
- Brand
- Web - Development and Design
- Marketing - Digital | SEO | Traditional

Specialties::
Law Firms - Personal Injury Attorneys, Defense Attorneys, etc.
Non Profits
Medical
Tech Companies - Software, Consulting, etc.

Director of Sales

RevLocal

•	Extensive experience selling in a marketing performance environment with a strong background 
        in SEM, SEO, SMM, PPC, Website Design/Development, Reputation Management, Salesforce
•	Experienced in creating needs-based solutions for each client comprised of SaaS and professional 
        services
•	Managing, training, and working within a team environment to develop new sales and marketing 
        strategies
•	Building and executing well-defined strategic account plans and driving success in territory 
        planning, pipeline development and management, presentation, pricing, negotiation and the 
        closing process
•	Responsible for aggressively hunting for new business and growing existing client base while 
        exceeding quotas by 50%
•	Persistent yet tactful throughout long sales cycles
•	Managing complete life-cycle of the sale from prospecting, closing, through on-boarding and 
        delivery 
•	Strong confident presentation skills
•	Developing and managing strong client and partner relationships resulting in repeat business


Phone: 720-495-8194
Email me: contact@dennisberry.com

Digital Marketing Sales Leader

Rare Coin Warehouse, Inc.

•	Entrepreneurial mindset having started a business and grew to $3 million/year sales in 2 years.
•	Utilized plans, strategies and tactics to determine markets and aggressively target customers. 
•	Constant development of new and existing business with varying modern sales tactics and channels.
•	Managed multiple digital marketing platforms to capitalize on customer retention and engagement.
•	High level of ecommerce proficiency.
•	Increased average amount per transaction over 100% with profit margins greater than 30%.
•	Global online sales with responsibilities including social media marketing, advertising, research and development, purchasing, shipping, negotiations, HR, customer service, and accounting.
•	Internet Marketing, Merchant Processing, Website Design and Operations, and Social Media Networking.

Business Owner/Numismatist

Culinary Fitness

•	Increased revenue of new and existing business over 100% through consultative selling and networking. 
•	Researched and documented existing and new processes for IT development team and interacted with website users and developers to gather requirements for proposed enhancements.
•	Increased sales and company/brand recognition through social networking, prospecting, and cold calling on 500+ local businesses.
•	Worked closely with development team to create and launch educational website resulting in 500% more views per month. 
•	Implemented multiple sales & marketing campaigns using Facebook Business Manager, Instagram, and Pinterest.

Business Owner

Sysco

•	Increased customer base by 300% in year one from $80k per month to $240k per month.
•	Optimized sales by prospecting for new business, listening to current customers needs, and penetrating current accounts.
•	Oversaw all facets of sales cycle including prospecting, building large strong customer base, forecasting, ordering, shipping discrepancy resolutions, and all accounts receivable.
•	Developed proposals and negotiated contracts with vendors and clients utilizing pricing strategies and competitive market positioning.

Territory Sales Manager

CEO, Epic Entrepreneur Media | Founder, Epic Biz Launch© | Business Strategist | Linkedin Coach | Follow for posts on Business, Ai, and Life Mastery

After building a $3M business the hard way (think 16-hour days and endless stress), I learned success shouldn't cost your soul. 

My journey started rough: a former ski racer turned chef, battling addiction by 15, and spending 15 years using substances to mask deeper struggles.

Getting sober led me to "safety" - a corporate job at Sysco making $80K. 

But trading 60-hour weeks for someone else's dream wasn't freedom. 

I built up the courage to quit and launched a rare coin business, scaling it to $3M in annual revenue with 25% profit margins in just 18 months. 

The money was good, but the cost was crushing.

16-hour days, constant stress, and fear about where the next lead would come from.

The wake-up call? 

Rolling my truck at 75mph after a night of heavy drinking. 

I survived, barely. 

That's when I knew something had to change.

Enter LinkedIn. 

While others chased leads through cold calls and expensive ads, I discovered what elite entrepreneurs already knew.

Personal branding is the ultimate client magnet. 

I transformed my approach, and everything shifted.

Within a year, I built a 150,000+ following and a 7-figure coaching business - all through organic LinkedIn growth. 

Now I work 4-hour days from Playa del Carmen, with a steady stream of inbound leads.

But here's what really lights me up: I've helped hundreds of others achieve the same transformation. 

The truth? LinkedIn isn't just a platform - it's a path to the freedom you've been chasing. 

If it could transform my life from rock bottom to abundance, imagine what it could do for you.

Love always,
D.

Business Coach/Owner

𝗪𝗵𝗮𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗛𝗲𝗮𝗿𝘁 𝗼𝗳 𝗪𝗲𝗮𝗹𝘁𝗵 𝗠𝗮𝘀𝘁𝗲𝗿𝗺𝗶𝗻𝗱 𝗚𝗿𝗼𝘂𝗽?

Simply put: We are entrepreneurs helping entrepreneurs THRIVE!

We are a community of business masterminds of all types.

We welcome amazing people to share their experience so we can grow stronger together. 


𝗢𝘂𝗿 𝗽𝘂𝗿𝗽𝗼𝘀𝗲:👇

To drive bottom line growth with a community of like minded individuals from different walks of life in an ever-changing fast-paced world. 

We educate, inspire and motivate each other to thrive.


𝗢𝘂𝗿 𝗴𝗼𝗮𝗹𝘀:👇

▪️ Improved Bottom Line Revenue Growth
▪️ Improved Emotional Intelligence
▪️ Improved Relationships
▪️ Improved Health


𝗪𝗵𝗮𝘁 𝘁𝗼 𝗲𝘅𝗽𝗲𝗰𝘁 𝘄𝗵𝗲𝗻 𝘆𝗼𝘂 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝘂𝘀:👇

⚡️ Quick short-term wins and massive long-term gains.

⚡️ Manage your stress and prevent burnout.

⚡️ Streamline your systems and processes.


𝗜𝘀 𝘁𝗵𝗶𝘀 𝘆𝗼𝘂?👇

✅ Ready to make radical lasting changes, but don't know where or how to do it

✅ Curious how other people seem to become successful, but can't figure it out

✅ Tired of struggling and not reaching your potential


𝗪𝗵𝗼 𝗶𝘀 𝗗𝗲𝗻𝗻𝗶𝘀?

▪️ Certified Life Mastery and Business Development Coach since 2005
▪️ 2-time 7-figure business owner
▪️ Best-selling author
▪️ Influencer

His goal is to help you align your passion with your purpose, and create a specific strategic plan of action to create wealth.

He has been sober since April 8, 2003 at which time he became a successful businessman, athlete, and family man. 


𝗢𝘂𝗿 𝗽𝗿𝗼𝗰𝗲𝘀𝘀:👇

▪️ Group meetings 2 times per month

▪️ One 1-1 coaching session with Dennis per month

▪️ Additional retreats and activities TBD

▪️ Free access to Dennis's Solopreneur Operating System

▪️ Free access to LinkedIn Influencer Accelerator Masterclass Recording


✅ 𝗧𝗼 𝗯𝗼𝗼𝗸 𝗮 𝗺𝗲𝗲𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗗𝗲𝗻𝗻𝗶𝘀

Email: contact@dennisberry.com


✅ 𝗩𝗶𝘀𝗶𝘁 𝗼𝘂𝗿 𝘄𝗲𝗯𝘀𝗶𝘁𝗲 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 𝗶𝗻𝗳𝗼

https://dennisberry.com/mastermind/

99% of people want the results.

1% are willing to do the work. 🔥 

Everyone talks about becoming the best in their industry.
 
Very few actually show up long enough to earn it.

Most people chase shortcuts.
 - They jump from strategy to strategy.
 - They quit when it gets slow.
 - They disappear when it stops feeling exciting.

But here’s the truth: 👇 
The 1% are not more talented.
They are simply more consistent.

These 5 habits separate contenders from pretenders:

1/ Show Up Every Day
 ↳ Even when you’re tired
 ↳ Even when it’s boring
 ↳ Success is boring before it becomes rewarding

2/ Stay Resilient When It Gets Hard
 ↳ Setbacks are not signs to stop
 ↳ They’re invitations to level up

3/ Be Relentlessly Persistent
 ↳ Keep going long after others tap out
 ↳ Momentum is built one ordinary day at a time

4/ Do What Others Avoid
 ↳ Hard conversations
 ↳ Hard decisions
 ↳ Hard responsibilities
 ↳ Master the tough stuff and you separate fast

5/ Keep Your Eyes on the Long Game
 ↳ No shortcuts
 ↳ No hacks
 ↳ Just disciplined reps that compound over years

If you want to be in the 1%…
Earn it.
Day after day.
When no one’s clapping.

Are you putting in the work to get the rewards?

PS. If you're looking for high level peer support from burnout or your next big business move, I created The Elite Leaders Network.

Check it out here: 👉 https://lnkd.in/eVS_G_R4

-——————

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#burnout #emotionalintelligence #leadership #focus #entrepreneurship

Neuroscience and Business Development Coach for High Performing Leaders with Burnout or Addictions. Turn Your Chaos into Clarity. CEO, Epic Entrepreneur Media. Founder, Elite Leaders Network.

Most people think success comes from grinding harder.

BUT, TRUE success starts with creativity.

Creativity is the spark behind every great idea, innovation, and breakthrough.

It’s not just painting, writing, or music 🎶 

It’s how you solve problems, lead people, and design your life.

It’s the ability to see connections others miss.
To trust your intuition when logic falls short.

When we lose touch with our creativity, we lose our flow.

We start living in our heads instead of from our hearts.
We trade curiosity for control.

And that’s when life starts to feel heavy and forced. 😢 

Flow isn’t something you chase...
It’s something you allow. 🧘 

It happens when you’re fully engaged, creating, learning, exploring.

When you stop performing and start expressing. 🎨 

Because when you tap into your creative energy, you stop chasing and start aligning.

- Your work feels lighter.
- Your relationships feel deeper.
- And life starts to flow through you, not at you.

Want inner peace?
Want real success?
Reconnect with what makes you come alive.
 
That’s where flow begins... and where freedom lives. ☮️ 

Are you tapping into your creativity?

PS. If you're looking for high level peer support from burnout or your next big business move, I created The Elite Leaders Network.

Check it out here: 👉 https://lnkd.in/eVS_G_R4

-——————

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📽️ Video credit: TikTok jesse_martin_

#burnout #emotionalintelligence #leadership #focus #entrepreneurship

Culture isn’t the beach pictures you have on the wall.

(All leaders and entrepreneurs take note!)

It’s how your employees feel on Sunday night about Monday morning.

If they feel dread? That’s culture.☹️
If they feel excitement? That’s culture too.😎

The best leaders know this.

And they build for it... on purpose.🔥


According to Forbes Magazine, 80% of employees feel dread on Sunday night.

Isn't that both a sad and staggering statistic!?!?!


Here are 5 underrated traits of great culture-builders:👇

✅ They keep promises (especially the small ones)
 ↳ Broken trust starts with missed follow-ups
 ↳ When you follow through, people feel valued
 ↳ Reliability is a culture signal

✅ They protect team energy
 ↳ Meetings have a purpose, or they don’t happen
 ↳ They fight burnout like it’s a real threat (because it is)
 ↳ A healthy culture has room to breathe

✅ They give credit loudly, and feedback privately
 ↳ Recognition in public builds pride
 ↳ Corrections in private build respect
 ↳ Nobody likes being shamed in a Slack thread

✅ They embrace conflict, with care
 ↳ Healthy disagreement makes teams smarter
 ↳ They don’t avoid tough conversations
 ↳ But they lead with empathy, not ego

✅ They make space for real life
 ↳ They don’t punish parents for school runs
 ↳ They understand mental health is health
 ↳ Flexibility is more than a policy, it’s a mindset

The truth:👇
 ↳ Culture isn’t what you say it is, it's how THEY feel!

Have you built a healthy culture❓

------------------- 

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No alternative text description for this image

The first step is always the hardest.

Not the tenth.
Not the hundredth.
The first.
Why?

Because the first step requires courage you haven’t proven yet.

Most people wait for:
↳ Confidence
 ↳ Clarity
 ↳ A perfect plan
 ↳ The “right time”

But none of that shows up until after you move.

Here’s the truth:
Action creates confidence.
 Momentum creates clarity.
 Movement creates opportunity.

These 5 First Steps Matter More Than Perfect Plans:

1/ Start Before You Feel Ready
 ↳ Readiness is a feeling that arrives after you begin
 ↳ If you wait for it, you’ll wait forever

2/ Take One Simple Action
 ↳ Don’t build the whole staircase
 ↳ Just take one step you can’t talk yourself out of

3/ Let Imperfection Be Your Teacher
 ↳ You don’t learn by thinking, you learn by doing
 ↳ Mistakes are just proof you’re in motion

4/ Be Willing to Look New at Something
 ↳ You can’t master what you won’t try
 ↳ Every expert started as a beginner

5/ Keep the Promise You Make to Yourself
 ↳ Self-trust is built one kept promise at a time
 ↳ When you keep showing up, everything changes

Take that first step.
Even if your voice shakes.
 Even if your knees shake.
 Even if your mind tries to talk you out of it.

You'll look back one day
 and wonder why you waited so long. 

PS. If you're looking for high level peer support from burnout or your next big business move, I created The Elite Leaders Network.

Check it out here: 👉 https://lnkd.in/eVS_G_R4

-——————

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🚀 Join the Epic Entrepreneurs (Below👇) 
📽️ Video credit YouTube @Bhaskars Area

Entrepreneurship… it’s not always about creating something brand new. 🚀

Sometimes the biggest wins come from improving what’s already broken or spotting an opportunity others overlook. 👀

Two entrepreneurs can look at the same industry…
One sees a dead end.
The other sees untapped potential.

The difference?
How they choose to approach the problem.

You can use your energy to:
❌ Chase ideas that don’t solve real problems
❌ Get stuck waiting for the “perfect” original concept
❌ Overlook obvious opportunities hiding in plain sight

This will keep you spinning in circles. 😔

OR…

You can focus on finding the cracks and turning them into strengths. 🔥
You can adapt what works, discard what doesn’t, and create value faster.

Here’s how to unlock opportunities without starting from scratch: 👇

1/ Spot the Friction Points
 ↳ Look for pain points customers constantly complain about.
 ↳ Problems are invitations for innovation.

2/ Study What’s Working Elsewhere
 ↳ Adapt proven ideas from other industries to your own.
 ↳ Fresh context creates fresh solutions.

3/ Improve on a Flawed Model
 ↳ If something already has demand, make it better, faster, or easier.
 ↳ Differentiation doesn’t always mean invention.

4/ Keep Asking “What’s Missing?”
 ↳ Even in crowded markets, there are gaps.
 ↳ Fill them with precision and care.

5/ Build with Agility
 ↳ Test, iterate, and refine.
 ↳ Small changes can create massive competitive edges
.
The truth?
You don’t need to reinvent the wheel to roll ahead of the pack.

What’s one broken model or hidden opportunity you could transform starting today❓

PS. If you're looking for high level peer support from burnout or your next big business move, I created The Elite Leaders Network.

Check it out here: 👉 https://lnkd.in/e2jk9P3E 

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#entrepreneurship #leadership #burnout #emotionalintelligence #addictionrecovery

Authenticity has no competition.

(I wish I learned this when I was a kid)

Most people spend their lives trying (and failing) to win the game everyone else is playing. 😢 

But here’s the secret: 👇 
↳ You escape competition by playing a different game.

One that only you can win!  

When you find something that feels like play to you (but looks like work to others),
you’ve found your zone. 🎯 

↳ That’s your advantage.
↳ That’s your signal.
↳ That’s your edge.

Because when you’re in that flow state:👇 
✔️ Work feels effortless
✔️ Creativity skyrockets
✔️ You stop chasing and start creating

↳ No one can outwork you when you're being you.
↳ No one can copy your energy, your story, your style.

Anyone trying to compete is already behind.
Because there’s only one you.

The real flex ❓ 
Being so authentic there’s no room for comparison.
Just alignment!

Are you being authentic ❓ 

P.S. We’re hosting a FREE workshop on how to SMASH your goals and 10X your Productivity FAST. Seats are limited. Grab your spot.

Join the waitlist here: 👉 lnkd.in/emB7Aehc

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#leadership #flowstate #focus #business

Most people think leadership is about being in charge.

High performers know better.

Leadership is about how you show up when it counts. 🔥 

And here’s the truth:
↳ There’s not just one way to lead, but the best leaders have one thing in common:
↳ They choose their style with intention. 🎯

Here are 9 leadership styles that show up again and again among high performers:👇 

✅ The Visionary
↳ They don’t just lead teams, they lead movements. 
↳ They make you feel the future before it arrives.

✅ The Coach
↳ Their superpower? 
↳ Spotting potential before you believe in it yourself.

✅ The Pacesetter
↳ They set the bar high and pull others up by being the standard. 
↳ They’re all-in, all the time.

✅ The Empath
↳ They read the room like a novel. 
↳ People follow them because they feel seen.

✅ The Quiet Leader
↳ They don’t need to raise their voice to make an impact. 
↳ Their calm presence is the loudest thing in the room.

✅ The Strategist
↳ They see patterns where others see chaos. 
↳ They play long games, and they win often.

✅ The Servant
↳ They put people first and lead by lifting others. 
↳ They earn loyalty without demanding it.

✅ The Transformer
↳ They don’t fear change... they thrive in it. 
↳ When the rules shift, they stay grounded.

✅ The Democrat
↳ They ask. They listen. 
↳ They build strong decisions through shared ownership.

Great leadership is situational.
But the mindset? That’s always intentional.

Which leadership style are you using?

PS. If you're looking for high level peer support from burnout or your next big business move, I created The Elite Leaders.

Check it out here: 👉 https://lnkd.in/eVS_G_R4

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#leadership #mentalhealth #burnout #entrepreneurship

No one is coming to regulate your emotions for you.

(We should really teach this in school.)

If you're waiting for someone else to:👇
 • Stay calm so you can too
 • De-escalate the tension
 • Say the right words first

You're giving away your power.

And when emotions run high?
That power matters most. 💪 

Here’s the truth: 👇
 ↳ But you can lead with presence.
 ↳ You can’t always control the pressure.
 ↳ EQ isn’t just a buzzword. It’s a toolset.

I’ve helped leaders navigate conflict, chaos, and high-stakes moments.

These 12 phrases help them stay grounded when it counts most: 👇

✔️ “Help me see this from your side.”
✔️ “I want to understand, not just react.”
✔️ “Let’s focus on solving, not shaming.”
✔️ “Let’s not make decisions in this state.”
✔️ “Let’s take a breath before we respond.”
✔️ “I can feel we’re both charged right now.”
✔️ “Can we pause and revisit this in 10 minutes?”
✔️ “Can I share what I’m feeling, without blame?”
✔️ “I don’t have all the answers, but I’m listening.”
✔️ “I’m willing to be wrong—let’s find what’s right.”
✔️ “What outcome would feel good for both of us?”
✔️ “We’re on the same team, even if it doesn’t feel like it.”

These aren’t magic bullets.
But they are anchors.

Because in moments of tension, clarity matters more than control. 🔥 

So ask yourself:

Do you want to win the argument…
or protect the relationship ❓ 

PS. If you're looking for high level peer support from burnout or your next big business move, I created The Elite Leaders Mastermind.

Check it out here: 👉 https://lnkd.in/e2jk9P3E 

-——————

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