Silber Consulting

Silber-Consult.com offers practical, hands-on visual brand design workshops and consultations tailored for participants in incubators and business development centers.

Founder

CVX Ventures

Partner in the CVX Ventures Advisory Team as an advisor, supporting the growth of Danish/Nordic startups.

Advisor

Export Playbook

The Export Playbook platform is a place to learn B2B export best practices, and to find a suitable local service provider. 
It started as B2B Export Setvices and was built as a tool to solve my own pain points as an export service provider. Our biggest asset is the right network and reliable partners. 
Secondly, educated customers. 

Export Playbook is a membership site where we give step-by-step guides to exporters, providing local professionals who bring their first hot leads way faster than anyone ever can, doing it themselves from a distance.

Tallinna Loomeinkubaator / Tallinn Creative Incubator

Mentoring and workshops on demand. The main topics are visual brand psychology, and selling globally through marketplaces like Etsy.

Business Mentor

Kunstimeistrid

Workshops for creative business owners, and working as mentor and educator for new and growing creative businesses for Tallinn Business Incubator for Creative Industries.

Workshops for Georgian and Ukrainian businesses via Tartu Creative Development Center. 

My main role is to educate my customers about marketing and visual branding. I published several e-publications and online courses and held seminars and workshops for different development centers and organizations in Estonia, and abroad.

Independent Entrepreneur

Tartu Centre for Creative Industries

Project Manager

IKEA

Coordination of the functionalities of the three IKEA eCommerce entities in the Baltic countries - Estonia, Latvia, and Lithuania, together with coordinators in LV and LT. Making sure that the current functionalities function well, but also working towards implementing updates, increasing user-friendliness, and suggesting new, helpful tools for the three sites. Working tightly together with developers, online sales specialists, marketing, and customer relations.

eCommerce Digital Integration Coordinator

BL Lashes

Freelance SEO Executive and Content Strategist for a South-Korean brand BL Lashes, improving their recently established website and online presence by using advanced SEO analytics, and relevant analytical tools, finding and implementing critical keywords, and planning out a new content marketing strategy. 

My most significant achievement: organic traffic from 2500 a month when I started, to 35,000+ a month after 9 months.

Search Engine Optimization Manager, Content Strategist

Linde

Product catalog management of AGA/Linde Gas online shops in the REN (Region Europe North) area - Denmark, Norway, Sweden, and Finland.
SEO, digital marketing. Working tightly together with sales representatives in Norway, Denmark, Sweden, and Finland in order to fill AGA's online shops with the right products and attributes in respective languages.

Working for AGA Natural Gas under Linde Group means constant development of knowledge in the gas industry as well as communicating daily in 4+ languages with our partners and colleagues who are based in Germany, the Uk, and Region North Europe.

The eCommerce team was a new project and opened AGA's three first online shops at the beginning of 2018. We were working on getting ready for the launch of an app that allows our customers to purchase their gas on the go.
Our main goal was to convert existing email/phone order customers into online order customers.
My main activities were to manage online product catalogs for each country, managing the content and keeping the SEO up to date. I also supported the work of digital marketing.

eCommerce Product Catalog Manager and SEO

Lõngamaania

I ran an online shop selling crafting products. 

For that, I launched the Norwegian brand Garnstudio DROPS and the Indian brand KnitPro. Both brands are still doing well in Estonia. 

My most significant achievement was launching the Garnstudio DROPS brand in the Estonian market and turning it into a widely used yarn brand.

Retailer

Your Export Localization Advisor In The Nordics: Denmark, Sweden, Norway, And Finland

Victoria Silber

I just published something I wish I'd had 3 years ago.

It's a free guide: "The 5 Stages of Executive Burnout."

I wrote it because I've been through all 5 stages myself. I'm still recovering (currently between stages 4-5).

And I've learned that most executives don't realize they're in burnout until it's too late.

This guide helps you:

👉 Identify where you are (honest self-assessment included)
👉 Understand what's happening in your nervous system
👉 Take immediate action to prevent progression
👉 Know when to seek help

It's 15 pages, actionable, and based on lived experience + research.

If you're exhausted and don't know why, this might help.

Download it here: https://lnkd.in/d-bcw22H

(And if you know someone who needs this, please share it with them. Isolation is real in burnout.)

#burnout #executiveburnout #mentalhealth #leadership #burnoutrecovery

Mental Vacation Hub - Burnout Recovery for High Achievers

Open article: The 5 Stages Of Burnout Guide Download — Mental Vacation Hub by mentalvacationhub.com

The 5 Stages Of Burnout Guide Download — Mental Vacation Hub

When we talk about burnout, we usually focus on symptoms: exhaustion, brain fog, irritability.

But what's actually happening inside your brain?

When I had my collapse, I felt like there was a shell around my brain, and I was a bit freaked out. So I researched what was happening.

When you are severely burned out, your amygdala (threat detection system) stays in overdrive. Your prefrontal cortex (decision-making center) shuts down. Your nervous system forgets how to activate the parasympathetic response.

It's neurobiology.

Understanding the brain science behind burnout changes how you approach recovery. You're not trying to "push through" or "think positive." Instead, you're rebuilding a dysregulated nervous system.

I published a detailed breakdown of the neuroscience - what's happening, why it matters, and what actually helps.

https://lnkd.in/dyfy8RGi

#Burnout #Neuroscience #ExecutiveHealth #MentalWellness #Leadership

Letthem OÜ

I founded Letthem with a mission to help small and mid-sized businesses thrive by offering comprehensive consulting services. From accounting and day-to-day business support to strategic planning, we focus on personalised solutions that optimise operations, drive automation, and fuel growth.

Chief Executive Officer I Founder

Mitt Ventilatsioon OÜ

As the Operating & Financial Advisor, I contribute to the company’s strategy, financial planning, and process development, while supporting daily operations and personnel management.

Mitt Ventilatsioon provides comprehensive ventilation system services, including design, installation, and maintenance. Our key differentiator lies in our team's experience from the Nordic countries, combined with expertise in building highly scalable, optimized teams with a strong focus on customer value.
We are committed to following industry best practices while maintaining a customer-centric approach. Our aim is to deliver more than just a service, finding the best solutions tailored to each client’s needs.

Operating & Financial Advisor | Board Member

Entro

Taking care of people management, day-to-day business operations, value proposition, strategy, and execution of it.

Chief Operating Officer | Board Member

Entro is a business agency that provides accounting and business development services. 
My role at Entro is to rebuild, create, and improve all processes, positioning the business to reach the next level. In the initial phase, I am focusing on business development, followed by a shift to strategic planning and execution with ambitious goals to achieve by 2025 and beyond.

Head of Strategy

Change

5 years in short -  key areas of responsibilities and highlights:
• Establishment of the Customer Support and Operations function from scratch, being the first to handle customer care for the company and to start building up the processes, tools, and team for Support/OPS/KYC/AML;
• In addition to my main role, covered several areas of the company and fulfilled additional positions/areas, such as Quality Assurance, Dealing, and Treasury management (during the last bull market), Localisation, and full-time Product Manager, etc;
• Drove high customer satisfaction levels, with a consistent CSAT rating between 92% to 97%, positioning support quality as a key differentiator and selling point of the company;
• Worked closely with Product Team, and led the development of Support and Back-Office from scratch as a Product Manager with an aim to build efficient procedures to set the company in a position of being ready for the scale-up phase. Managed integrations and relationships with 3rd parties to automate the payments and KYC&AML processes and reduce the human factor/cost and ensure high customer satisfaction with the service, yet still comply with the legal requirements and meet the business goals. In addition to a high-quality Customer Support experience, fast payments become one of the key selling points of the company as a result;
•  Managed a hybrid team of 3-8 professionals responsible for the Support, KYC, AML, and other customer-facing procedures,  even while having a customer base size of 125K verified users and 25K active monthly customers as top measures;
• Worked closely with industry-leading platforms such as Intercom, Zendesk, Lokalise, Onfido, Veriff, BitGo, Kraken, MetaTrader, Chainalysis, ComplyAdvantage, LHV, Solaris Group (previously Contis), etc.

Acknowledgments: 
I've been voted by the team and received the first and only, Changemaker 2020 title, for truly living the company values and bringing the biggest impact.

Chief Customer Officer | Head of Customer Support & Operations

Customer Support/Operations Lead

Rakuten Fits Me

5 years in short -  key areas of responsibilities and highlights:
• Led the shape-shifting robot mannequins project together with the Tartu University Idea Lab. We achieved the business goal to develop the machine reproducible mannequins where 3D printing and other new technologies and materials were in use. This fulfilled one of the main business goals that lead to the successful acquisition of the company by Rakuten (back then this ended up in the top 10 most successful exits in Estonia);
• Led a team size of 6-18 and was one of the key management team members in Estonia and responsible for meeting the company goals from the service delivery side;
• Worked closely with the developers to build the Back-Office, and improve and automate the processes for Virtual Fitting Room service. We managed to improve the go-live period for one product from 6-8 days to 4-6 hours;
• Fully owned the self-service product launch for freemium customers and worked closely with the Product Team to deliver the service to the market (creating web service from scratch, UX/UI, support tools integration, user testing, etc).
• As a B2B Customer Success Manager had a chance to work with big brands such as Hugo Boss, LK Bennett, John Lewis, Hawes&Curtis, Thomas Pink, Twinset, Nike, Superdry, etc.

Acknowledgments: 
I have been voted by the team as an employee of the year in 2 categories out of 5: "The Eagle Eye" and "Passionately Professional" -  which is one of Rakuten's core values

taplio

The Battle

Victoria Silber

Kaisa Kasak

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The Battle

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Kaisa Kasak

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Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Victoria Silber's LinkedIn Performance

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