Veronica Llorca-Smith 🍋

Want to find a speaker for your next leadership event?

I design customized keynotes and workshops to motivate and build high-performing teams and help develop new leadership skills.

Blending my 20-year corporate experience (Apple, Estée Lauder), my personal experience living in 9 countries and my journey as an amateur triathlete, I create engaging sessions that bring both inspiration and actionable frameworks. 

Topics:

Inclusive leadership
Unconscious Bias
Cultural Agility
Inclusive Language
Allyship

Growth Mindset: 
An Athlete's Mindset
Becoming Your Best Ambassador

Previous clients: UBS, AIA, ManpowerGroup, BioRad, Native Union, UK Cabinet, Michael Page, DASH...

Motivational Speaker & Author: DEI & growth mindset

🎙Public Speaking: I create customized presentations and workshops for organizations and events. My content leverages my 15-year corporate experience (Apple, Estée Lauder) as well as my personal experience as a triathlete and an author. 

🎓 Topics:

- Cultural agility as a competitive advantage in the workplace

- Inclusive leadership: mindset, behavior and processes

- Inclusive language as a catalyst for inclusion 

- An athlete's mindset: mental frameworks to get results 
  
- Thriving as a woman in the workplace

- Maximizing your influence with a personal brand

Languages available: English, Spanish, French, Italian & Portuguese

Veronica Llorca-Smith 💎

IKEA

Fulfilment Operations Co-worker | IKEA
Ensure smooth order processing from pick to delivery, maintaining stock accuracy, meeting daily targets, and upholding IKEA’s quality and safety standards. Committed to efficiency, teamwork, and delivering an excellent customer experience.

Fulfillment Operations Co-Worker

Dedicated customer service professional with experience supporting a wide range of customers in a busy retail environment. Skilled in handling inquiries, resolving issues, and ensuring a positive shopping experience both in-store and online. Strong background in communication, problem-solving, and teamwork, with a focus on building trust and delivering excellent service.

Key responsibilities include:

Assisting customers with purchases, returns, and product information

Providing support across checkout, returns, and fulfillment departments

Ensuring smooth daily operations and high levels of customer satisfaction

Collaborating with colleagues to achieve team goals and improve processes

Passionate about creating a welcoming environment for customers and supporting colleagues to deliver the best possible service.

Customer Relation Co-Worker (Ikea Bristol)

Customer Relation Co-Worker

Kongtrans Global

Warehouse Attendant

Bespark Technologies Engineering Limited

Managed project budgets and cost controls
Coordinated with subcontractors and vendors
Prepared tender documents and attended site meetings

Engineer ( Telecommunications) Project Foreman

華特迪士尼世界

Conducted daily operations of recreation facilities
Responded to guest inquiries and concerns
Organized new activities and special events

Recreation Host (Disney Hotel HK)

Disneyland Resort

Ensured the safety and security of guests and property

Security Host

Sales Co-Worker (Ikea HK)

Managed store logistics and inventory
Customer Relations Co-Worker (Nov 2018 - Aug 2020)

Internal Store Logistics Co-Worker

Handled counter service and customer inquiries

Customer Relation CO-WORKER

Takoyaki Master

Managed shop operations and staff performance

Shop Manager

Decathlon 

Handled customer inquiries and complaints
Monitored staff performance and controlled costs

Ommi Service Leader

Park Island Transport Company Ltd

Managed passenger inquiries and complaints
Coordinated with government departments

Customer Service Officer

HKTVMALL

Provided excellent customer service and trained new team members

Senior Customer Service Executive

Customer service and operations professional with extensive experience across retail, hospitality, and logistics in both the UK and Hong Kong. Skilled in delivering excellent customer care, managing front-line operations, and supporting smooth store and service processes. I thrive in fast-paced environments where teamwork, adaptability, and problem-solving are key to creating great customer experiences.

taplio

The Battle

Veronica Llorca-Smith 💎

Wilfred Wong

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?