Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Campus Founders

I co-create with the Campus Founders Community of over 1,000 entrepreneurs and innovators to bring value to our members through in-person and digital experiences.

Community Manager

Mathis Family

●	Looked after four amazing kids
●	Integrated into a Swiss community and gained a global perspective working in an international setting

Au Pair

Nashville Ballet

● Built relationships with donors while planning and executing member events, benefits, and communications, including membership renewals for the entire fundraising portfolio ($2M)
● Oversaw all development database operations, including diagnosing and innovating on database processes to increase efficiency

Development Coordinator

Nashville Philharmonic Orchestra

● Managed human, logistic, and administrative operations as the only paid employee of the organization with over 70 musicians
● Built and maintained relationships with key stakeholders as the community liaison

Operations Assistant

Reservations and Events at Vanderbilt University

Led teams of 4-6 students to setup community events and contributed to positive customer experiences

Event Set Up Team Lead

The Cleveland Orchestra

Participated in all aspects of the education and community engagement department, including the 
creation of a strategic assessment and evaluation tool deliverable for a community engagement program
that fosters collaboration between The Cleveland Orchestra and community partners

Education and Community Engagement Intern

Rockford Symphony Orchestra

Assisted in various and diverse tasks including the creation of an archive system, grant writing, web 
development, outreach events, data entry, and research for a community outreach program

Target

Served a customer service role to assist guests and provided a welcoming in-store experience

taplio

The Battle

Marie Verchere

Nicole Long

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