Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Cheetah AI

Chief Technology Officer

Netcompany

Technical Consultant

University of California, Berkeley

Research Assistant

Sampension

Data Analyst

GAME

Junior coordinator

Nykredit

Customer Consultant

Moment A/S

Team Supervisor

Faxehus Efterskole

Teacher Assistant

Passionate about programming, embedded AI, and physics, I excel in initiating organizations, developing software, and automating systems for real-world impact. My drive to solve problems, generate efficiencies, and deliver smart solutions makes me a valuable team asset, blending technical knowledge with an agile approach for dynamic project execution.

Amira Moussa

taplio

The Battle

Marie Verchere

Amira Moussa

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