Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Fundbot

Product Consultant

Independent Consultant

Zaka | زكا

Partnerships Lead

PwC France

Part of the People & Organisation Advisory team with a special focus on Business Transformation and reorganization. Relevant experiences across Tech and Retail/FMCG sectors.

Senior Consultant

HEC Paris

MBA Candidate

ACTRAS Corp.

Project Manager

Site Engineer

Lebanese American University

- Built and coached Women's Varsity Team
- Coached Men's Senior & Junior Varsity Team

Coach - Rugby League

Donner Sang Compter

Executive Committee Member / Team Leader

A result-oriented professional with a double degree - MBA and Engineer - and 8+ years of experience in leading cross-functional, international stakeholders to get things done under severe budget and planning constraints. Thrives in helping people reach their potential and in optimizing business performance.

Karl N.

taplio

The Battle

Marie Verchere

Karl N.

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