Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

L'Oréal

Unlocking the future skills driving Research & Innovation at the L'Oréal Group.

Global People Development & Learning Director

Mindstone

Mindstone is a skill building platform that bridges the gap between the potential AI has to offer and the productivity increase promised to employees across your business. 

We run the biggest practical AI community in the world, with thousands of people meeting in-person, every month, cutting through the noise and demo'ing the most impactful use cases people can apply in their jobs today.

AI community lead France

EdTech Garage

The EdTech Garage is a peer-learning community with 200+ early-stage European EdTech startups launched in partnership with Brighteye Ventures (European EdTech VC). 

· Leading strategic direction, creating the platforms and managing a team of passionate collaborators 
· Designing and facilitating virtual workshops & in-person events for skills and knowledge sharing
· Building partnerships with global VC funds and startup ecosystem
· Host and producer of the podcast EdTech Founders sharing insights and success stories
· Consulting for companies on eg learning strategy, leadership programs, talent/career platforms, AI learning integrations

Founder

Google

The Google Digital Academy educates both Google teams & clients through learning experiences and physical facilities to build leadership, digital transformation & marketing skills.

· Managed team to design & deploy learning programs in Southern Europe with 3M€ budget and proven business & talent impact
· Business partner for sales, marketing & product teams and partnership lead for ecosystem of external agencies & training partners
· Co-developed learning programs on leadership & marketing skills with client HR / L&D teams incl L’Oreal, LVMH, Coca-Cola, Nestlé, Carrefour, TIM, Decathlon, Air France
· Program lead for executive leadership program (LEAD Academy) between PwC, Polytechnique & Google in France

Regional Lead Digital Academy - Southern Europe

· Scaled operations and led strategic planning of marketing strategy workshops x3 to 100/year delivered to key clients in EMEA
· Developed partner ecosystem incl 1M€ RFP, onboarding, recruitment and maintaining a network of 40+ EMEA digital marketing expert facilitators 
· Management and onboarding of event manager team
· Peer-to-peer learning community lead for Paris office

Program Manager Digital Academy - EMEA

· Led onboarding curriculum re-design and delivery of internal training bootcamp for 1000+ sales 
· Managed deployment of e-learning resources and implementation of LMS systems to 10k global sales

Learning & Development manager - Global

Managed the roll-out of B2B marketing campaigns on mobile speed & UX improvement, led Mobile World Congress events and wrote thought-leadership research pieces to Google global blogs.

Product Marketing Manager - EMEA

Product owner for mobile & local advertising (AdWords) in EMEA working directly with product manager team in the US on beta development, implementing key customer feedback and evangelization keynotes at events in region.

Product Specialist Ads - EMEA

Product trainer and expert for AdWords & Google products to top 10 digital agencies (Publicis, Havas, Nextedia) in France.

Agency Account Manager - France

EQT Group

Advisor - Education & Digital

LearnSpace

Advisor - European EdTech accelerator

Netsize, a Gemalto company

Global business development for mobile services and payment integrations with customers such as Google, Motorola, Yamaha in addition to operator relationships for mobile portal integrations.

Business Development & Sales Manager

Forsvaret - Norwegian Armed Forces

Corporal - Communications Branch

🌍 Global business leader with 20 years of experience in corporate learning & development, EdTech, marketing and sales with an innovation mindset and deep technology understanding from Google and startups.

🔥 Leading 𝐆𝐥𝐨𝐛𝐚𝐥 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐰𝐢𝐭𝐡𝐢𝐧 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 & 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 at L’Oréal - the business unit creating the DNA of the group by combining science, technology and creativity from 4000 researchers across 20 sites worldwide.

 🌱 Positive relationship builder encouraging collaboration, communication and inclusivity with teams & partners. 

When I'm not doing the above, I might be out flying drones, running, skiing, playing the guitar/piano or buying a baguette 🙃

PS. Do send a message with any invitation to connect so I know why we should talk.

taplio

The Battle

Marie Verchere

Frank Albert Coates

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