Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Hōya Studio

-> Gérante fondatrice d’un Studio de sport & Bien-être
  -Elaboration d’un Business Plan et d’un plan de financement 
  -Création d’un plan marketing 
  -Gestion juridique (création SARL, pacte d’associés...)
-> Professeure de yoga avec deux formations :
  -Certification professeure de yoga 200h - Yoga Alliance 
  -Certification yoga Pré et Post natal - Institut de Gasquet

Fondatrice d'un studio de Sport & Bien-être

Hublo

Responsable grands comptes

BOLD

Build a legal strategy with you to increase your credibility in the marketplace. ⚡

BOLD is +100 legal and accounting experts who help, advise and guide start-ups at any stage of their development. 

We help you make law and accounting a business support, you turn it into a competitive advantage for your company.

Account Manager

Stuart

Anne Fontaine

- Catalog management
- Coordination with the logistics department and the operational teams in France for the dispatch of orders, cancellations, returns and exchanges
- Inventory monitoring and updating
- Implementation and follow-up of emailing operations - participation in the development of creative concepts 
- Customer request follow-up support
- Translation of product data and marketing campaign texts from English to French
- Monitoring and development of reports
- Participation in various e-commerce projects in relation with the France and USA teams and in the follow-up of digital campaigns

E-commerce Coordinator Europe & UK

Ecommerce
- Managing content on AnneFontaine.com and Annefontainecasual.com
- Web analytic and reporting 
- Monitoring industry trends and relevant competitor insights 
- Assisting with product information management and enrichment 
- Managing additional web related projects as assigned 

Marketing: Community and project management 
-Schedule and coordinate speaking engagements appearances photos shoots and others
-Compile contact lists 
-Search for press clipping

E-commerce and Marketing

Mondadori France

- Management of advertiser files
- Organization of events 
- Competitive intelligence 
- Prospection
- E-mailing, Phoning

Advertising Assistant of Grazia and Biba magazines 

LE PARADIS DU FRUIT

- Market analysis
- Competitive study  
- Community management
- Event Management

taplio

The Battle

Marie Verchere

Charlotte Hours

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?