Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Urban Linker

International team manager - Recruitment expert

Chez Urban Linker, nous avons fait un choix : celui d’accompagner les acteurs du Digital dans leur recrutement. Nous aimons travailler avec les start-ups en croissance, les web agencies, les pure players et les pôles numériques des grands comptes. 
Nous sommes des professionnels passionnés par l’Innovation et nous sommes fiers d’apporter notre expertise aux entrepreneurs et aux acteurs qui font Internet.

Le consultant chez Urban Linker est un technophile à tendance geek, formé au métier du recrutement, ouvert d’esprit, et complètement web-addict ! C’est pour cela qu’il est pleinement en mesure de comprendre les problématiques business et recrutement de ses clients. C’est aussi pour cela qu’il propose aux candidats qu’il approche des offres qui sont réellement en phase avec ses compétences et ses aspirations.

Tech Recruiter

Dynatrace

HR generalist in a HR Business Partner role for South EMEA (France, Belgium, Spain, Portugal, Italy). My main responsibilities are:

- Ensure timely and accurate processing of all HR operations such as offer letters and contracts, salary increases, bonus payments, leaver process, etc;
- Manage the payroll process for all the South EMEA countries (in house for France and Belgium and through Payroll providers for Spain, Portugal and Italy);
- Manage complex European mobility arrangements, blending tax, contractual considerations, immigration considerations, Social Security considerations and compensation and benefits solutions;
- Oversea Health and Safety at work actions and plans;
- Manage employee relations, leading interactions with the works councils;
- Ensure compliance with the local law and the local collective bargains (Syntec for France, PC200 for Belgium, Convenio colectivo de despachos y oficinas en Madrid for Spain and CCNL Commercio for Italy);
- Handle HR communication, HR events; 
- Facilities management.

HR Generalist South EMEA

Atos

Who is Atos?

We are a leading international IT services company with a client base of international blue-chip companies across all industry sectors.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

Our ability to deliver Operational Excellence means that we are always ready and able to help our clients address whatever challenges they face, wherever they are in the world. We also place great emphasis on understanding and meeting the needs and priorities of our clients, including their sustainability objectives.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world. The Group is currently expanding in fast growing countries such as India and China and is always on the look out for new colleagues to join us in all our locations worldwide.

My missions were

- Headhunting: IT market research and development 360.

- IT Recruitment: Job analysis, writing of ads, curriculum sifting, search and management of cv's, conducting telephone and personal interviews with candidates, conducting language tests, taking references, managing and coordinating recruitment.

Recruitment Officer

Flembo

Dans le cadre de mon stage de fin d'année universitaire j'ai occupé le poste de chargée de communication au sein des Productions Flembo. Mes missions ont été les suivantes: 
- Chargée du community management de la marque à travers la gestion de la communication sur les différents réseaux sociaux.
- Organiser des évènements internes et externes
- Animer des rendez-vous commerciaux

taplio

The Battle

Marie Verchere

Aurélie Maison 🏠

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