Dynamic leader skilled in elevating customer experiences and fostering business growth, specializing in innovative client relationship and retention strategies.

+17 years XP in: Customer Success, Product Management, Marketing, Leadership in international environment.

Skills:
- Customer relationship management
- Analysis & improvement of customer satisfaction Development of retention strategies
- Product strategy and launch
- Pre-sales, technical demonstrations, onboarding International business development Implementation and monitoring of KPIs
- Pitching and public speaking
- Market Research & personas
- Community management
- Team management
- Crisis management

Tools:
Product - Figma, Jira, Linear, Miro, Amplitude, Trello, Slack,Teams, Mixpanel
Marketing - GA, GTM, Hubspot, Webflow, Notion, Zapier, Growth tools
Customer - CRM Hubspot/Pipedrive, Typeform, Zendesk, NPS scoring, Loom, Skalin (notions)

Soft skills:
Leadership and team management Structured and organised
Empathy and active listening Team spirit
Proactive and highly motivated Excellent oral presentation skills Problem-solving and conflict resolution

Marie Verchere

Vice President of Strategic Alliances

Director - Strategy and Business Intelligence

Global Strategy Manager

INSEAD Summer Start-Up Tour ('SSUP!)

Co-Founder

Global Account Coordinator, P&G Account

Strategic Planner - Personal Care

Project Co-ordinator

Bombardier Transportation

Design and production of metro and high-speed trains with on-site assignments in Germany, Sweden and France

Management Trainee

Siemens VDO Automotive (SG)

Intern - Product Design

Strategic adviser with a proven track record of driving business performance and value. INSEAD MBA with 11+ years of extensive experience in the Fragrance industry (Specialty Chemicals / Luxury & Consumer Packaged Goods), bringing in-depth knowledge of the entire value chain, from raw materials to product-shelf.  Versatile individual with can-do attitude and highly international outlook, having lived and worked in 6 countries across Asia and Europe.  Fluent in English, French, German and Hindi

Akshay G.

taplio

The Battle

Marie Verchere

Akshay G.

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