Vaughan Broderick

Wiley

Co-Author, Innovation in Action

Helping organisations become future-ready & thrive in constant disruption through field-tested human-centred innovation methods

- Customer insights
- Customer experience design
- Growth strategy
- Service design
- Lean innovation methods
- Workshop design and facilitation
– Human-centred design capability programmes

🔥 Highlighted Testimonials:

"The experience was so positive and impactful for us that we have asked Vaughan back on numerous occasions to assist us with designing services.  His expertise in design thinking coupled with an engaging personal style makes him a valued member of the team that is transforming our organisation." 
- Nick Scott, General Manager, Service Delivery, Brackenridge

"Vaughan facilitated our value proposition workshop as we were at a loss as to how to get started. Vaughan skilfully challenged our thinking through a range of activities and questioning, and we left the workshops feeling a sense of clarity, newfound enthusiasm and collective understanding. We would not hesitate to use Vaughan again in the future.” 
- Sara Luckman, Strategy Manager, NZ Young Farmers

"The group greatly appreciated the interactive nature of the program combined with the opportunity to think and reflect on how the practices and skills developed would benefit the public sector and challenges with which they are grappling. Thanks Vaughan, hopefully we can repeat this next year." 
- Dr. Chris Vas, General Manager Food Innovation Precinct, Western Australia

Founder - Innovation Lab

University of Canterbury

Lecturer - Innovation by Design - July 2023 - Present

- Teaching human-centred design to business masters students.

Guest Coach - Executive MBA March 2023 - Present

- Coaching MBA innovation students

Mentor - Innovation and Entrepreneurship - Mar 2021- Present

- Mentoring student founders to utilise design thinking and lean innovation methods

Impact Lead - Centre for Entrepreneurship - July 2023 - Present

Innovation Lecturer - Executive MBA Coach - Startup Coach

Festival for the Future

Guest innovation workshop facilitator at Aotearoa’s biggest leadership and innovation summit.

Guest Workshop Facilitator

Chartered Accountants Australia and New Zealand

Authoring training content on Business Models, Value Propositions, Pitching & Storytelling, Strategy and Creative Problem-solving using a design thinking approach

Author - Strategy and Creative Problem-solving

Te Whatu Ora Waitaha Canterbury

Helping public sector organisations use design thinking to collaborate, innovate and create more insight driven, human-centric organisations.

+ Design thinking projects
+ Workshop facilitation
+ Design research
+ Prototyping and testing

Design Thinking Coach

Brackenridge Services Ltd

Helping to reimagine, redesign and implement service and system change to meet regulatory requirements, exceed client and stakeholder experiences and outcomes. So far, we have redesigned the assessment and transition process for individual service offerings that have resulted in reduced lead time, improved quality, reduced risk and increased customer experience and outcomes.

Key Responsibilities:
Co-designing service and innovation
Stakeholder engagement and communication
Amplifying the voice of the customer
Change leadership and embedding new ways of working

Change and Innovation Project Manager

Consulting in the social services sector as part of my MBA (and post-graduation), I am leading the digital transformation of Life Storybooks for young people in care. This project requires multi-stakeholder management, the development and maintenance of key relationships across all levels, meeting and surpassing key project deliverables and the development of effective change leadership implementation strategies.

The project necessitated the effective use of design thinking, lean and change leadership methodologies to manage various stages of the project and included the establishment of the additional project supporting elements such as foundation and design principles, organisational structures and development specifications.

Innovation Project Manager

Sabbatical

Taking a year off to travel with my family provided a great opportunity for many amazing experiences together. The most valuable part was how we developed personally and as a family when confronted with challenges and obstacles that required adaptability, problem-solving, teamwork and coping skills.

World Traveler

Broderick Consulting Ltd

Broderick Consulting was in the business of helping clients achieve their financial goals. I founded and grew a successful business serving hundreds of clients throughout New Zealand until a successful sale was executed.

Founder and Adviser 

Innovation coach helping you & your organisation thrive in disruption | Teaching proven practical methods to help people innovate | UC MBA | Follow for posts about startups, innovation & leadership

Innovation shouldn’t feel like pressure without progress.

Yet many leaders I work with are stuck in exactly that space.

They’re expected to move fast—but don’t have time to think.
They’re leading innovation—but unclear whether they’re solving the right problem.
They’ve run strategy sessions and pilots—but can’t make the change stick.

I help leaders and teams slow down where it matters—so they can move faster where it counts.

My work focuses on four key challenges:

Understanding the real problem behind the problem (no more jumping to solutions)
Designing smarter decisions in complexity (move forward with clarity, not chaos)
Aligning teams and stakeholders (so change feels shared, not forced)
Implementing innovation that sticks (not stalls)

I blend psychology, human-centred design, and practical strategy to help people turn insight into action - especially when the stakes are high and the path isn’t obvious.

As an innovation coach, advisor and educator, I’ve supported 225+ teams across business, government, and education to design smarter decisions and lead real change.

I’m known as The Slow Strategist - not because I move slowly, but because I help leaders pause where it matters most. Before assumptions harden. Before decisions get baked in. Before “solution mode” derails the real work.

I’m the co-author of Innovation in Action: Unlock Curiosity, Creativity and Clarity with the DUCTRI Method, and I write a weekly newsletter read by 10,000+ professionals who want to lead with confidence - not chaos.

Earlier in my career, I founded and scaled a financial services business to 2,000+ clients and $500M in assets. Burnout led to a complete reinvention: I sold the company, travelled through 23 countries with my family, completed an Exec MBA, and retrained in human-centred innovation.

That reset equipped me with the real skills leaders need to thrive in a VUCA world: slowing down to think clearly, making human-centred decisions in ambiguity, and turning insight into action.

If you’re:
	•	Leading innovation on a complex challenge
	•	Building something new from scratch
	•	Or stuck trying to make change stick

…here’s how I can help:

1. Read by 10,000+ smart professionals each week
-> https://vaughanbroderick.com/newsletter/

2. Join 275+ smart innovators on the Innovation in Action book waitlist:
-> https://vaughanbroderick.com/the-ductri-playbook/

3. Workshops | Consulting | Speaking | Innovation Training
-> Let’s have a conversation: DM me

Research Associate

Co-authoring academic research papers on innovation and design thinking.

Vaughan Broderick 🦆🌳

M-KOPA

Africa's leading connected asset financing platform offering millions of underbanked customers access to life-enhancing products and services.

The Group has a presence across the Globe, UK - London, and African countries in Kenya, Nigeria, Uganda, Ghana, and South Africa.

Head of HR Shared Services

GeorgiA Empathy Foundation

GeorgiA Empathy Foundation - was founded on a pivotal mission to put a smile on the faces of widows and orphans by empowering them to access essential needs of food, shelter, and education for the orphans and needy children. 
This is such a prime clarion mandate to bring hope and life to these families.

Co-Founder

Leadership Hub

Consultant

Britam

Britam Holding PLC is a leading diversified financial services group and is listed on the Nairobi Securities Exchange. The group has presence in seven Africa countries in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.

Key Achievements:
o	Head and lead Total Rewards (compensation & benefits) Strategy Blueprint Design and implementation for Britam
o	Established the HR Hub Shared Service and Total Rewards Department at Britam (Focus on HR shared services, Admin function set up, Total Rewards and Performance management)
o	Total Remuneration survey – benefits benchmarking for pay-bands and salaries
o	2023 HR Budgeting and its approval in Half 2, 2022
o	Medical cover renewals FY 2023 for staff and directors
o	COLA and salary review implementation for 2023
o	Bonus framework review for 2023 execution
o	Pay-band tool and pay-scales refresh
o	Bonus payout implementation FY 2022 within budget
o	Job Evaluation and Pay Harmonization planning/implementation within a record 5 weeks plan - partnered with Mercer consultant.
o	HR Delivery survey for 2023 – scored 77% overall HRSAT score vs target of 70% for 2023
o	Performance  management  principles  and framework  review with enablement sessions
o	Benefits review and awareness sessions across Britam – dubbed #HRCaravan Series
o	Payroll process manual review and pay date affirmation for 25th of every month
o	EVP refresh and awareness to staff across Britam Group
o	HR Data analytics and metrics reporting revamp leveraging on Orgvue system and ERP upgrades – i.e. TCOE Report, Staff cost to revenue ratio, ENPs, etc
o	HR SLA service standards charter design and roll out
o	HR Static data clean-up and ERP system restructuring
o	Key Policies review and roll out – i.e. Medical ex-gratia, professional certification policy, Career growth policy.
>>Designed and rolled out Reward guidelines on promotions, new hires salaries/offers packages, counter offers, and pro-active retention interventions

Head of HR Hub Shared Services & Total Rewards

Prospa (YC W21)

Key Responsibilities:

Here are some of the roles I did on the job;

•	Developed and maintained an in-depth understanding of Prospa’ product roadmaps, short and long-term business needs, strategies, plans, objectives, and people and culture needs
•	Established the human resource requirements of the organization in terms of recruiting, retention, and succession planning
•	Designed and implemented practical and creative strategies to find, recruit, engage and retain the best technical and non-technical talent that align with Prospa’s objectives and strategies
•	Developed collaborative and efficient relationships and processes with executive team and hiring managers to create strategic organizational and talent solutions
•	Conducted background and reference checks and organize tactical yet comprehensive new-employee orientation
•	Reviewed and managed a highly functional compensation, appraisal, welfare & benefit structure that drives attracts, and retains high performing talent
•	Assessed training needs across our HR team to create and monitor high-impact training programs
•	Bridged management and employee relations by swiftly addressing demands, grievances or other issues to drive positive and productive resolutions
•	Upheld company culture and nurtured a positive working environment
•	Ensured compliance with statutory requirements by all local, state and federal regulations
•	Developed and monitored overall HR strategies, systems, tactics and procedures across the organization

Head of People Operations

Cellulant

Cellulant is Africa's no.1 company in the digital payments & financial transfers category with a presence in 18 African countries.

I was responsible for the following key metrics:
1)	Performance Development and people analytics
>>Strategic OKR/performance goals Setting, Review and appraisals - monitor and champion the performance development process.
>>Performance (OKRs) Reporting:  Responsible to produce all performance (OKRs) reports (monthly, quarterly, annually) and the relevant data analytics that are required to make the reports useful for performance management and improvement. 
>>Performance Management (OKRs) Education & Awareness: champion the continuous education and awareness to new and existing staff on performance management strategy/tools/systems 
>>Talent Review Process: I collaborate and work with other teams to plan, manage, and execute the annual talent review process to ensure timeliness and quality of output and to use the data generated to produce reports that facilitate career growth and development.
>>HR Metrics and analytics – Analyse key data trends and metrics/analytics to inform business decisions on a monthly/quarterly and annual basis.
2)	HR Operations delivery
>>Business Process Improvement - Analyse and propose/implement changes to internal business processes by leveraging industry knowledge and analytical abilities in identifying key drivers
>>HR Policies & Procedures:  Responsible for the development, review and execution of HR Policies
>>Run and lead a team responsible for benefits administration, payroll administration, pay-round reviews, bonus, incentives, and annual job evaluation and grading exercises
3)	HR Platforms & HR Systems - Lead/run a team responsible for HRIS system/automation process by continually identifying required enhancements to existing systems to ensure that all strategic planning and operations processes are optimized 
4)	Reward and Recognition - Designing and execution of all recognition programs/channels

Global HR Operations Manager - Africa (FINTECH)

KEY Achievements:
▪ Developed and implemented compensation and benefits structure/grading structure across 
the Business in 18 countries in Africa i.e job grades and pay grades with job families and success profiles– using Hay Grade of Kornferry grading
▪ Co-developed and implemented Employee value proposition (EVP) for Cellulant Group 
focusing on employee life cycle journey. This initiative led to growth of Cellulant eNPs 
(employee net promoter scores)
 >HRIS Automation of all HRIS process i.e. Employee Central self-service, leave management, 
payroll system, reward and recognition across the Group in Africa. 
▪ Robust management of employee benefits such as Medical Insurance, WIBA, Group Life, 
Personal Accident Cover and Pension Scheme for employee welfare and staff retention.
▪ Led conversations with line managers in handling employee relations, 
employee’s poor performance, disciplinary issues, grievances, and other employees 
relations matters to ensure regulatory compliance.

Group HR Operations Lead - Africa (FINTECH)

KEY Achievements:
▪ Developed and implement a Talent Internship Strategy that focused on creating a pipeline 
of potential talent and BCP.
>>Led a Team that recruited and onboarded new talent in our 8 Francophone New Africa Markets in 2019 including the contracting phase, onboarding, and probation phases. 
>> Lauched performance development model at Cellulant starting off with KPIs and evolved it to agile OKRs and championing its revolution across the Business. 
▪ Developed a robust HR dashboard that provides core HR metrics (from attraction to attrition) on productivity ratios, 
talent acquisition, turnover and employee engagement. I developed a framework that 
moves from metrics to analytics to analyze areas in the business on productivity levels, attrition risk and 
succession planning framework and placement of HIPOs. This contributed to revenue 
growth of Business in 2019 by double, growth expansion from 10 markets to 18 markets
▪ Developed and supervised the execution of a comprehensive conduct framework that 
addresses sexual harassment, general code of conduct, human rights etc. and overseeing 
and coordinating programmed activities, including prevention, enforcement and remedial 
action for misconduct.
▪ Managed the implementation of African Leadership University students sponsorship of 16 
students funded by Cellulant for 4 years till their graduation and placement to new roles at 
Cellulant.

Group HR Officer & HR Business Partner - Africa (FINTECH)

Capital Markets Authority- Kenya

Human Capital Lead - Learning and Development

Fairmont The Norfolk

Talent and Culture Assistant

Mathira Water and Sanitation Company

Human Resources Associate

Lake Victoria North Water Services Board

I am a tried and tested #HROperations People Leader with 15+ years of robust experience in multinational’s People Managerial team leadership, HR Operations/Shared Services, Benefits, Rewards and Recognition, Employee Welfare and relations, performance/productivity development, and Strategic HR Metrics and Analytics coupled with HRIS automation and excellent service delivery.

My philosophy and mission is to transform people’s lives by leveraging Digital at the Core of a transformational journey to excellence.

I have excellent strategic competence in aligning People strategy to Corporate/Business strategy, people skills, proven team leadership, good communication, creative agility, proactive and confidence with extensive knowledge of Local and multi-national Labour Laws and dispute resolution as well as Employee motivation and proven ability to drive culture transformation change.

Key to mention, I am married with two wonderful kids. When I am not working, I love to travel - nothing beats a good road trip. I do enjoy spending time with the family, meeting new people, cooking (BBQ to be precise), playing and social-work - mentoring Cohorts in my University Alumni Club and Fellowship Champion.

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Vaughan Broderick 🦆🌳

Chrispinus Odhiambo

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