Troy Munson

RevolutionParts

**Bringing normalized revenue reporting strategy across organization
**Simplifying the process(s) used to market, prospect, contract, and develop deep relationships with customers.
**Leveraging decades of experience to remove friction in GTM strategy

Revenue Operations

Your Daily Driver

Your Daily Driver provides local maintenance services and vehicle restoration projects.

Building dream vehicles with customers for half the price, consulting and shipping nationally.

Owner

Syncari

**Successfully developed and executed the process to expand a series A software startup into two new industries.
**Grew revenue across 95% (16/17) of Customer Base in first year. 
**Developed pipeline of $2M in undeveloped features and functions to fund product development. 
**Integrated Value Engineering Process into Sales and CS methodologies resulting with increased retention (up 18%) and shortened sales cycles (saved 12%).

VisualizeROI

**Modernized a 12 year old company, as a player/coach, building a Customer Success function and team of 8 from the ground up; including recruiting, coaching and process design. 
**Churn reduced to sub-10% for the first time in company history, previously 30%. 
**Developed a Services Partner Channel and reduced the average customer implementation by half. 
**Reduced churn (27% to 7% inside of a year) integrating automations and a data-led Ideal Customer Profile development.

Head of Customer Success

Microdesk

**Outperformed expectations as first hire with a 25 year old company, dedicated to cross-selling services to software customers. 
**Individually responsible for $6M (10%) of the companies revenue in inaugural year. Added $2M in year 1, and another $1.5M in year 2. 
**Partnered with CRO to develop Sales Engineering program, which resulted in saving 30 jobs that would have been lost due to COVID. 
**Reduced average enterprise sales cycle from 18 to 11 months by instituting Value Engineering practice and mentoring team.

Sales Leadership

AT&T

**Accelerated growth of $4M in revenue developing a new B2B Market for a fortune 10 company. 
**Maximized an "internal-only" hiring opportunity and developed a team of 8, inexperienced retail salespeople into the top team in the country in 1 year. As a team we held that rank for 6 consecutive years. 
**Integrated cloud-migration consulting and team delivered 200% of our annual revenue target. 
**As a team we had 11 promotions, 2 lateral moves, and 0 negative attrition in 5 years. 
**Achieved top Net Promoter and Customer Satisfaction scores nationally for 3 consecutive years at 94%.

Regional Sales Manager

Developed new SMB channel for AT&T sales. Build training process to expand SMB sales in retail as a scalable lead gen engine, and mentored new inbound team members. 

•	4 year average of 186% Gross activation attainment, 286% direct sales attainment, 475% application sales attainment, 135% new wired revenue attainment.
•	Earned Hi-Po (top 5% nationally) status for performance in role 2008-2010.  Continued in program throughout AT&T employment.
•	Elected by leadership to build new Central California B2B Market in the role described above.

Business Account Manager

I am very experienced and knowledgeable about helping companies bring ideas and concepts into reality.  I approach change by focusing on clarifying goals and strategy, then shift to aggressive execution of the plan.  Sounds simple, right?  This is simple but not easy.

Broad experience across technology sales for 18 years.  I am a strong Sales and Operations Leader, capable of doing the work myself as well as driving team success.  I am data-driven, and bring predictable success through consistency in my work, my teams work, and the work of the teams I support.

Some of the skills currently paying the bills: customer data & analytics, process design, operational process design and implementation, compensation design, pipeline management, business systems management, procurement, ICP development, relationship building, coaching, effective leadership, culture building, team building, change management.

taplio

The Battle

Troy Munson

John Mulhollen

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