Loop Business Consulting

At Loop Business Consulting we make the complex simple!

Bringing together my years of expertise, I founded Loop to work with Entrepreneurs, CEOs, Senior Leaders and Chief People Officers to achieve sustainable growth for their organisations by delivering strategic HR programs.

Our core focus areas are:

- Fractional Chief People Officer support (fCPO)
- HR Strategy
- Transformation and Change

Value creation is our fundamental principle. At Loop we achieve this by understanding your business, developing solutions that meet your needs and delivering outcomes that achieve meaningful change for you and your business.

Founder & CEO

National Intermodal

Strategic Advisor

Chief People Officer

nbn™ Australia

Senior HR Manager

Transformation Project/Change Manager - Workforce Evolution

Transport for NSW

This is a Senior HR Manager role where I reported directly to the Chief HR Officer and managed a team of HR/OD Business Partners. I partnered with executive teams to develop people plans and deliver strategic Change, HR & OD initiatives to enhance organisational performance and customer delivery.

TAFE NSW

This was a greenfields role where I reported directly to the Head of People & Culture and established the strategic HR function for Sydney TAFE, the Centre of Expertise. 

The Centre of Expertise consisted of the following three teams that I led in the strategic delivery of projects and initiatives across the following disciplines:

- Change and Transformation  (Change Management,  Metrics and Organisational Design)

- Wellness, Health and Safety (including injury management and workers compensation)

- Capability and Performance Development  (Organisational Development and Learning and Development)

Senior Manager HR Centre of Expertise (Change Practice Lead)

Reporting to the Head of Corporate Services, I led the People and Culture team (5 direct reports), comprising 35 employees in the functions of Centre of Expertise, HR Business Partnering and HR Operations (Payroll and Recruitment) for an interim period. In this role I was the key advisor to the Chief Executive on all HR matters.

A/Director People and Culture 

Businesslink (Shared Services)

I partnered with the executive leaders across the business to implement change and HR projects. The key focus of this role included, developing change plans, assessing change impacts, identifying and mitigating change risks, developing HR strategies including succession, talent, performance and optimisation.

Change/HR Manager

NSW Department of Customer Service

As the Lead HR Business Partner I partnered with the Public Works executive in the management of the HR framework within this division. Public Works is a provider of expert consultancy and delivery services within the disciplines of engineering, water management, project management, construction and facilities management.

I played a key role in developing and implementing strategic HR initiatives around organisational culture, organisational redesign, business process improvement, capability development and workforce planning.

I was also actively involved in the provision of HR management services, policy development, organisational development and the provision of key advice.

I also had the honour of being nominated for the annual internal awards program in the categories of Partners and Leadership and Performance and Accountability.

Lead Human Resource Business Partner

As an Industrial Relations Advisor I was actively involved in managing the Industrial framework across the organisation. This included providing expert industrial and human resource advice to senior management, managing cases before industrial tribunals, participation in and leading negotiations with unions on major industrial matters and the analysis and development of employment related policies and strategies.

Senior Industrial Relations Advisor

Public Works 

In the role of Director Operations, I was leading a team of 15 staff who provided direct operational support to the revenue earning arms of the business. The role is focused on operational and strategic HR delivery, Financial Management, Business Development and 	Business Process Re-design/Re-engineering.

A/Director Operations

As an Industrial Relations Advisor I provided regular advice to management of client agency’s in relation to industrial relations matters, possible industrial ramifications of policy decisions, structural changes and changes in Legislation. 

I successfully developed a number of Industrial Agreements and Memorandums of Understanding through effective negotiations with a range of unions covering both white and blue collar employment classifications.

Industrial Relations Advisor

As a Recruitment Consultant I was responsible for delivering high quality recruitment and assessment programs to attract and select high caliber candidates to meet client agency demands. 

I successfully planned, implemented and managed a range of bulk recruitment actions, implemented effective recruitment strategies and developed a number of strong relationships with key stakeholders and clients.

I was extensively involved in the development of advertising strategies, job specifications and shortlisting indicators. I also actively shortlisted applications, including conducting phone interviews, panel interviews and reference checks.

Internal Recruitment Consultant

Founder - Loop Business Consulting | Chief People Officer | Transformation | HR & Change Strategy | Executive & Specialist Recruitment | Organisational Design | HR Consulting | Leadership Development |

Starting from the ground up in the business world, my hunger for growth, bias for achieving results and desire to leave a positive mark on organisations led me on a journey to understand organisational dynamics, people management and financial performance. Now, with over two decades of experience, I've become the GO-TO rainmaker for businesses aiming to optimise their human resource infrastructure. 🌟🔥🔥
 
🏋🏻‍♀️🥊🏆 From innovative HR solutions to impactful transformation programs, I've worked with a variety of companies in every industry to revolutionise the way they handle their most valuable asset: THEIR PEOPLE.
 
With Loop Business Consulting, I've transformed the HR landscapes of numerous companies, making them more efficient, compliant and results orientated to achieve massive growth objectives. 💼📈
 
My insights have not only streamlined HR processes but also saved businesses considerable amounts in potential compliance penalties and inefficient practices. 💰 As a seasoned consultant, I've spearheaded projects that range from restructuring to strategic workforce planning, all tailored to enhance organisational effectiveness. 🚀
 
I specialise in:
📋 Developing bespoke HR frameworks that align with business goals
🔍 Crafting workforce plans to shape organisational growth
🌐 Implementing cutting-edge HR technologies to foster a dynamic workplace
💬 Advising on leadership development to cultivate a culture of success
📊 Conducting in-depth HR audits to ensure compliance and efficiency
 
Whether you’re:
🧐 Exploring comprehensive HR solutions for your business
📥 Unsure how to start reshaping your HR department
💻 In need of innovative approaches to employee engagement
🏦 Considering a HR overhaul or need guidance on specific HR challenges
 
I can help, so book a Discovery Call so we can talk further.

Troy Cardoso-Vigors

Liberty

Providing strategic leadership and operational guidance to achieve our business objectives in both mortgage aggregation and product distribution. Through a focus on innovation and operational excellence, we navigate market complexities and capitalise on opportunities, ensuring sustainable growth whilst delivering exceptional value.

Chief Executive Officer - Liberty Network Services

Built, led and developed dynamic team across NSW/ACT, providing strategic leadership, guidance, and support to Liberty’s Adviser/Broker Network. I was responsible for executing the company’s value proposition, fostering strong partnerships, and meeting key strategic objectives. By driving business growth and operational efficiency, I played a pivotal role in expanding Liberty’s presence in the State while ensuring exceptional service and results for our clients and partners.

State Manager - Liberty Network Services - NSW & ACT

Built and led a high-performing network of brokers across NSW & ACT, driving business growth and success through strategic recruitment and development initiatives. By empowering our adviser/broker network with innovative tools and resources, I enabled them to optimize business performance while consistently delivering outstanding client outcomes. I cultivated a culture of teamwork, success, and continuous improvement, while managing key relationships with referral partners to ensure seamless broker integration into their operations.

Network Sales Manager NSW & ACT

GE Capital

Managed a portfolio of 450 brokers across Automotive, and Commercial sectors, driving growth and increasing market share by fostering strong relationships with brokers and aggregators. Acted as the main point of contact for operational and relationship management, ensuring seamless integration with aggregators and delivering Non-Mortgage Product targets.

Trained and mentored five Relationship Managers to boost visibility and sales penetration in the Broker Channel. Worked closely with brokers to improve conversion rates, service quality, and client positioning. Regularly presented performance updates to senior stakeholders and represented the company at internal and external forums. Extensive experience in loan structuring and credit policy.

Business Development Manager (NSW/ACT)

The Pinnacle Leadership Program is a highly selective and comprehensive initiative designed to equip top leaders with the skills, insights, and experience needed for senior leadership roles. Spanning 13-15 months, this structured yet flexible program offers participants a holistic GE leadership experience, blending strategic development, hands-on learning, and tailored mentoring. Pinnacle focuses on accelerating leadership growth by addressing key areas such as decision-making, innovation, and team management, preparing leaders to navigate complex challenges and drive success in senior roles.

GE Capital Pinnacle Senior Leadership Program

In this role, I was accountable for the comprehensive management of branch operations across three locations, focusing on achieving key business objectives such as profitability, growth, and staff development. I oversaw a diverse product portfolio that included personal finance, insurance, credit cards, automotive finance, and mortgages.

I led, coached, and mentored a high-performing team, providing on-the-job training to ensure alignment with both business and individual performance targets. By fostering a culture of excellence, I facilitated change and innovation, particularly regarding company policies and governance. I developed and implemented strategies to enhance operational efficiency and customer satisfaction across all branches.

Branch Manager

Aussie

(White Label Venture - GE Money/Aussie Home Loans) Managed the Aussie Home Loans Broker Portfolio in Personal Loans, driving growth and increasing market share by fostering strong relationships with brokers and aggregators. Acted as the main point of contact for operational and relationship management, ensuring seamless integration with aggregators and delivering Non-Mortgage Product targets.

Trained and mentored five Relationship Managers to boost visibility and sales penetration in the Broker Channel. Worked closely with brokers to improve conversion rates, service quality, and client positioning. Regularly presented performance updates to senior stakeholders and represented the company at internal and external forums. Extensive experience in loan structuring and credit policy.

National Business Development Manager (White Label Venture GE Money/Aussie Home Loans)

An experienced leader with over 17 years across finance, lending, sales, and operations, currently serving as CEO of Liberty Network Services. My work has consistently centred on strategic planning, organisational alignment, and sustainable business growth. 

Over the course of my career, I’ve led cross-functional teams, overseen operational transformation, and developed strategies that have improved performance and positioned businesses for long-term success. I take a considered, analytical approach to problem-solving, combining data-driven insights with practical execution.

My background includes leading national sales networks, streamlining operational processes, and managing change across complex environments. These experiences have shaped a leadership style that values clarity, collaboration, and adaptability.

I hold an Executive MBA from the University of New South Wales (UNSW), which has strengthened my capabilities in strategic thinking, systems design, and enterprise leadership.

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Troy Cardoso-Vigors

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