Loop Business Consulting

At Loop Business Consulting we make the complex simple!

Bringing together my years of expertise, I founded Loop to work with Entrepreneurs, CEOs, Senior Leaders and Chief People Officers to achieve sustainable growth for their organisations by delivering strategic HR programs.

Our core focus areas are:

- Fractional Chief People Officer support (fCPO)
- HR Strategy
- Transformation and Change

Value creation is our fundamental principle. At Loop we achieve this by understanding your business, developing solutions that meet your needs and delivering outcomes that achieve meaningful change for you and your business.

Founder & CEO

National Intermodal

Strategic Advisor

Chief People Officer

nbn™ Australia

Senior HR Manager

Transformation Project/Change Manager - Workforce Evolution

Transport for NSW

This is a Senior HR Manager role where I reported directly to the Chief HR Officer and managed a team of HR/OD Business Partners. I partnered with executive teams to develop people plans and deliver strategic Change, HR & OD initiatives to enhance organisational performance and customer delivery.

TAFE NSW

This was a greenfields role where I reported directly to the Head of People & Culture and established the strategic HR function for Sydney TAFE, the Centre of Expertise. 

The Centre of Expertise consisted of the following three teams that I led in the strategic delivery of projects and initiatives across the following disciplines:

- Change and Transformation  (Change Management,  Metrics and Organisational Design)

- Wellness, Health and Safety (including injury management and workers compensation)

- Capability and Performance Development  (Organisational Development and Learning and Development)

Senior Manager HR Centre of Expertise (Change Practice Lead)

Reporting to the Head of Corporate Services, I led the People and Culture team (5 direct reports), comprising 35 employees in the functions of Centre of Expertise, HR Business Partnering and HR Operations (Payroll and Recruitment) for an interim period. In this role I was the key advisor to the Chief Executive on all HR matters.

A/Director People and Culture 

Businesslink (Shared Services)

I partnered with the executive leaders across the business to implement change and HR projects. The key focus of this role included, developing change plans, assessing change impacts, identifying and mitigating change risks, developing HR strategies including succession, talent, performance and optimisation.

Change/HR Manager

NSW Department of Customer Service

As the Lead HR Business Partner I partnered with the Public Works executive in the management of the HR framework within this division. Public Works is a provider of expert consultancy and delivery services within the disciplines of engineering, water management, project management, construction and facilities management.

I played a key role in developing and implementing strategic HR initiatives around organisational culture, organisational redesign, business process improvement, capability development and workforce planning.

I was also actively involved in the provision of HR management services, policy development, organisational development and the provision of key advice.

I also had the honour of being nominated for the annual internal awards program in the categories of Partners and Leadership and Performance and Accountability.

Lead Human Resource Business Partner

As an Industrial Relations Advisor I was actively involved in managing the Industrial framework across the organisation. This included providing expert industrial and human resource advice to senior management, managing cases before industrial tribunals, participation in and leading negotiations with unions on major industrial matters and the analysis and development of employment related policies and strategies.

Senior Industrial Relations Advisor

Public Works 

In the role of Director Operations, I was leading a team of 15 staff who provided direct operational support to the revenue earning arms of the business. The role is focused on operational and strategic HR delivery, Financial Management, Business Development and 	Business Process Re-design/Re-engineering.

A/Director Operations

As an Industrial Relations Advisor I provided regular advice to management of client agency’s in relation to industrial relations matters, possible industrial ramifications of policy decisions, structural changes and changes in Legislation. 

I successfully developed a number of Industrial Agreements and Memorandums of Understanding through effective negotiations with a range of unions covering both white and blue collar employment classifications.

Industrial Relations Advisor

As a Recruitment Consultant I was responsible for delivering high quality recruitment and assessment programs to attract and select high caliber candidates to meet client agency demands. 

I successfully planned, implemented and managed a range of bulk recruitment actions, implemented effective recruitment strategies and developed a number of strong relationships with key stakeholders and clients.

I was extensively involved in the development of advertising strategies, job specifications and shortlisting indicators. I also actively shortlisted applications, including conducting phone interviews, panel interviews and reference checks.

Internal Recruitment Consultant

Founder - Loop Business Consulting | Chief People Officer | Transformation | HR & Change Strategy | Executive & Specialist Recruitment | Organisational Design | HR Consulting | Leadership Development |

Starting from the ground up in the business world, my hunger for growth, bias for achieving results and desire to leave a positive mark on organisations led me on a journey to understand organisational dynamics, people management and financial performance. Now, with over two decades of experience, I've become the GO-TO rainmaker for businesses aiming to optimise their human resource infrastructure. 🌟🔥🔥
 
🏋🏻‍♀️🥊🏆 From innovative HR solutions to impactful transformation programs, I've worked with a variety of companies in every industry to revolutionise the way they handle their most valuable asset: THEIR PEOPLE.
 
With Loop Business Consulting, I've transformed the HR landscapes of numerous companies, making them more efficient, compliant and results orientated to achieve massive growth objectives. 💼📈
 
My insights have not only streamlined HR processes but also saved businesses considerable amounts in potential compliance penalties and inefficient practices. 💰 As a seasoned consultant, I've spearheaded projects that range from restructuring to strategic workforce planning, all tailored to enhance organisational effectiveness. 🚀
 
I specialise in:
📋 Developing bespoke HR frameworks that align with business goals
🔍 Crafting workforce plans to shape organisational growth
🌐 Implementing cutting-edge HR technologies to foster a dynamic workplace
💬 Advising on leadership development to cultivate a culture of success
📊 Conducting in-depth HR audits to ensure compliance and efficiency
 
Whether you’re:
🧐 Exploring comprehensive HR solutions for your business
📥 Unsure how to start reshaping your HR department
💻 In need of innovative approaches to employee engagement
🏦 Considering a HR overhaul or need guidance on specific HR challenges
 
I can help, so book a Discovery Call so we can talk further.

Troy Cardoso-Vigors

Canaccord Genuity Group Inc.

Service Desk Support Officer

Applied Business Technology

Support Consultant

Rexel

Technical Lead Service Desk

It service desk

Business Owner

Midland Investment Group Sydney

Sales Agent

Cubecorp

Sales Intern

Sales Consultant

IDEMIA

Project Manager

Cuscal Limited

Project Coordinator

Desktop Services role for one of the leading payments technologies company in Australia. Providing support to internal users. Their clients are usually the big banks who would like to create new innovative payment methods for the people of Australia. Some of the technologies Cuscal have been behind include pay wave (turning your Smartphone into a wallet) and the RediATMs.

Contributions:

Provide Mainly second level support via phone and face to face and some service desk (80% desktop and 20% service desk)

Logging all requests/incidents via ITSM

Reimaging desktop PCs and Laptops via PXE Preboot Execution. 

Following up on existing tickets and incidents, liaising with different departments and seeking through the closure of all requests.

Using exchange 2013 to create new mailboxes or to modify permissions for existing users (delegates, mailbox access etc)

Supporting users with Citrix/VPN for remote access including login failures, session problems etc

Setting up users with Vasco tokens, including both hard tokens and soft tokens for mobile phones.

Setting up new devices (iPhones & iPads) contacting Telstra to arrange activation of new sim cards or porting of numbers.

Relocating PCs and other IT related Equipment

Fixing multi function printers or liaising with HP Technicians to arrive onsite to repair any faults.

Setting up emails on Mobile phones or tablets using McAfee EMM

Active directory for creating new accounts, disabling accounts, password resets and moving between OU groups.

Using Telstra TIPT web portal for creating new extensions for desk phones, modifying access and applying packs depending on type of access required.

Arranging firewall access via Static IP for users who require special access (and special applications) 

Creating static IP addresses using DHCP and deploying to their desktops.

Desktop Services Officer

Department of Premier and Cabinet (NSW)

IT Service Desk

Herbert Smith Freehills

IT support role for one of the top legal firms in Australia. Providing internal IT support to partners, solicitors, secretaries etc. Occasionally helping level 2 support and software deployment team where required.

Contributions:
Provide Level 1 IT Support to internal customers via phone, remote desktop and email.
Logging FOFC (Fixed on First Contact) calls through call management system (ITSM)
Escalating calls via ITSM.
Rebuilding Desktops and laptops.
Using the BES (Blackberry Enterprise Server) to setup new users with a blackberry, and configuring the existing users.
Supporting users with Citrix Remote Desktop and becoming the Citrix Specialist for the team.
Creating documentation outlining processes and procedures. 
Setting up users with RSA tokens or SMS pass code for working remotely.

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