Team Internet

Product Strategy & Vision
•	Developed 3-year product strategy, aligning portfolio initiatives with business objectives.
•	Led discovery processes to identify market opportunities, resulting in 32+ product launches.
•	Established product management way of working, improving prioritisation effectiveness by 40%.
•	Created standardised product management practices, enhancing team efficiency and collaboration by 50%.
Product Development & Delivery
•	Managed end-to-end product lifecycle.
•	Established discovery and delivery rhythms, reducing time-to-market by 35%.
•	Developed and maintained product roadmap.
•	Created and validated product requirements through user research and analysis.
•	Introduced new design language and processes, achieving 100% improvement in design consistency.
•	Created all new designs for each initiative. 
Customer & Business Impact
•	Conducted user research and synthesized insights to inform product decisions.
•	Optimised customer journeys, resulting in improvement user experience.
•	Created and tracked success metrics across product portfolio.
•	Analysed product performance data to identify optimization opportunities.
Stakeholder Management & Leadership
•	Led cross-functional teams across engineering, and business units.
•	Established strong relationships with key stakeholders through regular communication and alignment sessions.
•	Introduced Agile methodologies resulting in 30% increase in team output.
•	Created and maintained product documentation and communication frameworks.

Senior Product Manager (Australia)

Swyftx

•	Established product management best practices, improving team efficiency and collaboration by 20%.
•	Created and maintained product documentation and communication frameworks.
•	Established strong relationships with key stakeholders through regular communication and alignment sessions.
•	Delivered integration with NZ Merchant Payment Provider, enabling international expansion.
•	Reduced technical debt by 20%, enhancing system performance and reliability.
•	Mentored junior product managers and provided guidance on best practices.

Product Manager

Genie Solutions

•	Delivered a $5M product upgrade across three teams, aligning with strategic business goals.
•	Introduced product management processes, leading to a 20% increase in team productivity.
•	Managed multiple roadmaps and backlogs, achieving improvements in task prioritisation.
•	Streamlined release activities, reducing production issues by 30%.
•	Facilitated Scrum ceremonies, boosting cross-team collaboration and transparency by 25%.

Patient Zero Pty Ltd

•	Conducted requirements analysis, increasing accurate translations and product success by 30%.
•	Facilitated Agile ceremonies, driving 35% improvement in collaboration and client satisfaction.
•	Delivered key projects, including a fitness class scheduling rebuild for a $1B industry leader, resulting in continued client partnerships.
•	Optimised a sales app for payment and conversion rate improvements, enhancing customer journey experiences.

Product Owner

Mining Leaders Group

•	Designed and launched the Mining Leaders Accelerator, leading to $500K in equity acquisition and a 25% increase in startup success rates.
•	Built an executive leadership self-assessment tool, expediting decision-making for leadership teams.
•	Implemented digital marketing campaigns, increasing effectiveness and engagement by 40%.
•	Revamped company processes, improving operational efficiency.

Business Analyst (Agile) (Contract)

Merakium

- Managed international cross-cultural team of 8, overseeing content creation, development, and marketing.
- Developed strategic, marketing, business, and operational plans, improving organizational alignment.
- Designed workflow and process mapping, enhancing process efficiency by 30%.

Manager

Bond University

Program Manager

ilab Accelerator

Program Coordinator

I help SaaS founders and product teams turn feedback into amazing products

Tres West

Angus Knight Group

AKG provides employment services, community services and education. We are proud of our 30 year heritage and our achievements. So far, we have helped over 1 million Australians realise their potential.

Talent Acquisition Manager

Supported the Victorian DES Business with 7 team members and 10 sites across the following Employment Service Areas:

Bayside: Dandenong, Springvale, Chelsea & Oakleigh 
Plenty: South Morang, Preston & Doncaster 
Yarra:  Richmond, St Kilda, Port Melbourne & Fitzroy North

Regional Team Leader Victoria 

atWork Australia

Supported the atWork Bayside and Yarra Business with 20 team members and 18 sites with 7 employment contracts across the following Employment Service Areas:

Bayside: Blackburn, Box Hill, Box Hill North, Cheltenham, Clarinda, Dandenong Foster St, Dandenong Robinson St, Glen Waverley, Moorabbin, Prahan & South Yarra
Yarra: Abbotsford, Carlton, Fitzroy North, Melbourne, North Melbourne, Richmond & South Melbourne 

Contracts included:
-Disability Management Services General
-Disability Management Services Mental Health Specialist 
-Employment Services Support General
-Employment Services Support Mental Health Specialist

Regional Manager 

Ostara Australia

Supported the below Disability Employment Service Areas in the Specialist Mental Health Contract: 
Bayside 
Disability Management Services (DMS)

-Box Hill 
-Cheltenham 
-Dandenong 
-Glen Waverley 
-South Yarra 

Yarra
Disability Management Services (DMS) & Employment Services Support (ESS) 

-Abbotsford 
-North Melbourne
-South Melbourne

Regional Service Manager Bayside and Yarra

Mobile Site Coach

ECHO AUSTRALIA INC

Branch Manager

Wesley Employment Services

Key Responsibilities: 
-Day to Day management of both sites and 6 staff members  
-Case Conferencing with staff to maximise outcomes for job seekers  
-Staff Supervision and Training 

Key Achievements: 
-Increased Star Ratings from 1 Star to 2 Stars in the March 2016 Period
-Increased Star Ratings from 2 Stars to 3 Stars in the June 2016 Period 
-Reached the sites highest placements in March 2016 since the site opened in August 2015

Team Leader

MAX Employment

Key Responsibilities: 
-PPS Mentor for DES clients
-Work for the Dole Champion  
-Training and development of 7 jobactive Placement Consultants, 3 Group Facilitator 1 Customer Service Officer and 5 DES Placement Consultant 
-Day to Day management of the site and staff 
-Site mapping and planning for job seekers
-Development of job seeker engagement calendar 
-Supporting the Employment Business Centre staff

Key Achievements:
-Presented at the North West Zone DHS Leadership Meeting on the Under 35 DSP
-Managing the Transition Caseload of over 1,000 job seekers

Team Leader jobactive/DES Glenroy

Key Responsibilities: 
-Supporting the DES Glenroy, Craigieburn and Brunswick offices and 6 staff members 
-Monitoring Site Budgets and approving all outcomes across the sites 
-Training and development of staff
-Undertaking caseload reviews with staff

Key Achievements:
-Development of staff training plans
-Development of partnerships with the Hume/Moreland area to increase community engagement
-Acting Business Manager of Glenroy 

The role was altered and ceased when MAX Employment was awarded jobactive at all three Calder DES sites.

DES Team Leader Calder Region

Key Responsibilities: 
-Case Management 
-Marketing/Community Development 
-Post Placement Support 
-JSCI Specialist 
-Monitoring, evaluating and claiming outcomes for site  

Key Achievements: 
-Trained 4 new DES Placement Consultants, supported the development of one new Business Manager and one new Regional Manager in Disability Employment Services 
-Successfully reached Monthly Targets in Aug, Sept, Oct, Nov, Dec 2014 and Jan, Feb 2015
-Successfully reached Quarter targets in Jul-Aug-Sept and Oct-Nov-Dec to receive bonuses 
-Managed a caseload of over 120 clients and 50 clients in Post Placement Support 
-Presented to Buckley Park College, Year 9 students on Youth Unemployment and the effects of this within the local community 
-Development of Calder Tender and Community Development Plan

DES Placement Consultant

Brotherhood of St Laurence

Key Responsibilities: 
-Co-ordination and facilitation of Youth Transitions Program and Career Connections Job Club   
-Grant Writing and Acquittals
-Marketing, Media and Promotion of Services 
-Community Development Events 
-Case Management  

Key Achievements: 
-Successfully secured funding to deliver five newly developed youth programs 
-Manage a team of five contractors
-Development of new committee of community organizations that deliver youth services to better engage and develop youth led initiatives and programs/projects

Youth Community Development Broker

Cry My Tears

Key Responsibilities 
-Grant Writing  
-Speech & Creative Writing  

Key Achievements 
-Successfully launched "Q&A's about the Journey" research book, detailing development of leadership roles
-Secured grant money for the publishing of the book (see above)

Banksia Gardens Community Services

Key Responsibilities 
-Co-ordination and facilitation of two youth programs and one adult program within Hume  
-Grant Writing and Acquittals
-Marketing, Media and Promotion of Services 
-Community Development Events 
-Case Management  

Key Achievements 
-Successfully secured grants to develop two youth programs and one adult program

Youth Engagement & Community Development Officer/SSAFE Projects Coordinator

Community Retail Store Development

As a Talent Acquisition Manager at AKG, I lead the recruitment and retention strategies for a diverse and dynamic organisation that provides employment, community, education, wellbeing and health services. With over 12 years of experience in management and community services, I am passionate about social justice and empowering individuals and communities to realise their potential.

I am an SSE Fellow and an Action Learning Facilitator, with a background in tourism, event management, and mentoring. I have a proven ability to build relationships with internal and external stakeholders, implement innovative and collaborative solutions, and promote youth and community development. I am also an active volunteer and a published author, with a keen interest in LGBTQI+ issues and advocacy. I am always eager to learn new skills and enhance my effectiveness in any situation.

taplio

The Battle

Tres West

Benjamin Falcone-Mayo

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