Trenton Moss 👋

Hi, I’m Trenton 👋

I help agencies and client-facing teams lead with more impact - strengthening client relationships, handling tough conversations and growing revenue by up to 35%.

Previously, I built one of the UK’s first UX agencies from scratch, scaled it to £3m, sold it and lived to tell the tale. Then I wrote a bestselling book called Human Powered and launched an accompanying podcast.

It's been a 20-year rollercoaster journey!

Oh, and in 2023, I took my kids backpacking across Asia and Africa for six months. We survived hunting in Tanzania, paint fights in India and leech attacks in Borneo.

Leadership Coach & Founder

I run a client leadership programme. It will supercharge your entire team with emotional intelligence and people skills.

I do team-training for up to 100 people and provide 1-to-1 coaching to leaders. 

Why do the programme?

Well, you'll bring your team together around a shared experience. It’ll transform people's behaviour and give them lifelong skills in leadership, emotional intelligence and resilience.

Oh, and you can increase client revenue by up to 35% and team skills by 47%.

Trenton Moss

Top CIO 100 in 2020, 2017, 2016. An entrepreneurial, customer-centric, energetic, commercially astute, big-picture and hands-on digital professional with hybrid digital marketing and IT experience. This includes CxO/Board level reporting, Digital Transformation, application development, R&D, IT and eBusiness vision/strategy/development, Prince2 and Agile Scrum programme management, managing departments and setting budgets, managing design and innovation processes, and delivery of a wide range of high profile customer service, email/CRM/loyalty, Business Intelligence/data science, cyber-security, web, mobile, social media and offline/online cross-channel initiatives. HOSPA Revenue and Asset Management qualifications. Judge for CIO100 and Hospa IT Professionals.

Specialities: 

IT strategy and delivery
Digital transformation
Application development
IT Support and outsourcing
Business Process Re-engineering (BPR)
R&D/innovation
PCI/GDPR and Cyber-security 
eCommerce sales
Online self-service (FAQs, click to chat, click to call)
MVT/multivariate testing & website conversion optimisation
Business Intelligence (BI) / commercial analysis
Affiliate marketing
Meta search 
Attribution modelling/exposure to conversion
CRM/loyalty
Voice of the customer/customer insights & NPS
Innovation management and open innovation/co-innovation with customers
Project & programme management, including Prince2 and agile
Mobile app development
Social media and interactive TV strategy
Social community development and management
RAD IT development ("IT Lite",  "Labs")
CxO level reporting & stakeholder management
Programme portfolio and budget management
Revenue Management
Online Sales Distribution
Leading high performing multidisciplinary teams
CRS, RMS, PMS, POS, BI, cyber-security and hospitality systems

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Trenton Moss

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