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Director | Entrepreneur | Corporate Contact Centres

The TOP Person - An International Business, Politics, and NGO Magazine and a Global Charity with HUB

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I  have worked 25 years coaching and counselling individuals or Corporate Package for employees on issues mainly surrounding mental health and it’s sub-conditions.

I will also work with couples on marriage guidance, youth help inclusive of job hunting (packages for schools).

I work also in the community face to face with any age but specifically youth and elderly.  

Loneliness can be covered with a mix of counselling, care and company.

Counsellor | Coach - for Individuals

CareerBuilder.com

Director of International Customer Services

Responsible for managing and developing customer services support for 12 countries currently (France, Germany, Sweden, Norway, Netherlands, Belgium, Spain, Italy, Greece, Romania, UK & Switzerland).

Developing strategy, processes, system development, training across international across 5 areas of Customer Services Support - Customer Care, Account Management, Order Entry, Mapping & Branding.

International Customer Services Manager

Street Monkeez

Owner

Sales Operations Manager

Beneficial Bank

branch manager

LinkedIn Influencer & Top Voice. Accomplished Director in International Sales, Marketing, Customer Service & Training. Known as the go-to person if you want something done. Called the ‘Tracie’ effect by CEO’s.

Being an Operations Manager and C-Level Executive is exactly what you’d think it’s like. 

I’m the person that everyone wants to know but nobody wants to be. If you want to get something done, you come to me – everyone knows that! 

Yet no one wants to have to do what I do because of the amount of personal time and effort that goes into being everyone’s go-to.  

Luckily, I’m passionate with staying organised and making everyone’s life easier. It brings such a genuine joy to my heart to take the burden off others shoulders, and I always do anything I can to enhance that. 

There aren’t many things that can grow a company the way that trust and dependability can, and I pride myself in being so dedicated to both.


"Content disclaimer: The pictures and media content shared in my posts are not mine. Credit goes to the respective authors. If you have any concerns or requests for alteration or removal, please DM me. Thank you."


Tracie Murray

Rasasi Perfumes Industry

Sales Specialist

Kohinoor Electronics

*Handling the entire store operation of 20000sq.ft flagship store with a strength of 60 team members and directing and leading the team from the front.
*Making an action plan to achieve the TO target given and discussing the same with the team.
*Category TO Target planning and in accordance with competition activity and making deal accordingly.
*Have given a good output of TO v/s Achievement in both Target and Category by 25%.
*Have achieved the Champions Award by LG Group for the achieving the Best Category Award for AC.
*Planning daily strategies for achieving day's target and fulfilling the stock requirement accordingly.
*Closing deal with maximum profitability and giving every client 5 ⭐CX and to make his/her experience a wonderful one.
*After sales service and resolving issues of customer amicably with the brand and building a long term relationship for future business growth.
*Keeping a track of customer data for follow ups for future requirement by word of mouth and generate revenue to achieve the top line.
*Make the decorum of store look absolutely welcoming to customer and a cool ambience for customer to stay longer and remind them about what we have.
*Making the best use of every walk-in and ask customer if he/she is walking out without buying.
*Checking and controlling shrinkage by regular monitoring with inventory receiver about stock in and stock out.

Branch Manager

Regal Group

*Handling the complete store operation of this flagship store.
* Managing a team size of 20 and guiding them and inculcating the values in them.
* Making the team proactive by leading from the front 
* Managing the cash related transactions for smooth check out of customers and closing at EOD and submitting the sales report to the management.
*Making the best use of inner resources and train the team to give customer the Best CX and make sure they visit again.
*Got a Growth in Business by 30% YOY in 2017/18.
*Got a good stock count result by achieving a threshold below 0.5% thus gaining maximum profitibility .
*Making the maximum profit by stressing on sale of ageing garments and to clear it with good margin.
*Checking of new product line up of stock arrived in both Men's and Women's category and putting a requisition accordingly with the Buying Team incase of shortage.
*Making the best use of talent in team during SALE TIME to generate maximum revenue and clear dead stock to bring in new line up.

REDTAG UAE

*Complete Store Operation consisting of 35 strong sales team with 16 departments with a area of 1600 sq.mtr.
*Achieving the given target by a decent margin YOY and MTD.
* Consistency in making team of dedicated staff and making and training them to achieve their set goal.
*Mock Session on sales at regular interval of month.
*Floor walk with the VM's to ensure the display is done as per the Fashion Theme and Story to make merchandise look crisp.
*Leading the team from the front to achieve maximum Ticket Size and Conversion to close the sale with good numbers and thereby inculcating sales and customer value in team.
*Have Achieved Well Done Card On 3 Occasion By The CEO And COO Of The Brand- First Quarter Sales Budget By 34.40% And July Budget By A Whooping 75% Than The Budget.
*Maintained the decorum of the store with high standards of CX and training the team the same.
*Have also achieved Store Of Month Award during the Audit session in the year-2010
*Have handled flagship store and have delivered fabulous results.
*Have given ideas to enhance business.
* Have controlled shrinkage and bought threshold to minimum of 0.5%.
*Maximum sell out during Sale period and dumping of stock to customer to buy more and more.
*Handling Fashion/ Non- Fashion Area and ensuring proper visual merchandising is done to attract customers to buy more by creating a eye catching display along with a proper story line.
*Have been a successful manager by creating and achieving the top and bottom line of business by proper action plan.
* Have attended various Country Meet to give output about sales and turnover to management and also ideas to enhance business.
*Fluency of Arabic Speaking Have Made Me A Star In The Eyes Of Saudi Nationals And That's A Proud Achievement.
*Consistency Is My Key Area Of Working To Achieve The KPI of Business.

Store Manager

Apparel Group

*Have been handling brand Kenneth-Cole New York with a strong sales team of 25 on prime location of Burjuman Centre And Wafi Mall.
*Have given tremendous results of sales and achieving the business requirement of the brand.
*Following the protocol of the brand Kenneth-Cole and maintaining display standards and following the Season Theme to enhance the decorum of the brand.
*Controlling the stock in and out for shrinkage.
*Leading the team and achieving the business and brand objectives by giving high end luxurious experience to the client and by providing high CX to maintain the loyalty of the brand.
*After sales service was my top priority incase any conflict was there if the product did not meet the expectations of the client and thereby replacing the product to resolve it amicably thus maintaining client retention by giving a satisfactory end to the problem by personally involvement.
*Was always connected with the back hand team for resolving store requirement and other related issues of client.
*Carefully managed stocks of accessories and trained the team for upselling to increase ticket size.
*Constantly achieved the top line of business by making proper action plan.
*Planned roaster for the team for smooth operation at store and making team happy and maintaining staff retention.
*Celebrated Success to motivate the team and energise them to next level.
*Single handedly opened Kenneth Cole (Reaction) store in Muscat City Centre with the help of OM and Brand Manager of the Country and even trained the local Omani Nationals about brand etiquettes.
*Fluency in Arabic language has won a lot of appreciation.
*Have given the Best of Best when it came to brand loyalty.

Millionaire Fashions

*Handling clients for various occasions of elite standards.
*Consulting with the clients about their requirement of dress code for different functions of wedding.
*Guiding a proper dressing sense to fit the occasion and making the function fit for the attire.
*Have won many appreciation on dressing sense and have been rewarded by the elite clients for designing their wardrobe in acknowledgement of my boss.
*Have gained a fantastic rapport with clients during my tenure.

taplio

The Battle

Tracie Murray

Liyakat Noor Mohammed

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