Tori Whaley, aPHR

Advocate Health

Managed leave of absence department general inquires, answering and researching claims while providing an exceptional employee experience in an organization of 20,000+.

Built and launched a process framework for a longstanding policy, working cross-functionally with management and a third-party vendor to deliver smooth employee payment operations.

Trained team members to navigate and master a complex, multi-step leave of absence process by breaking down difficult concepts into clear, actionable steps.

Audited closed claims, ensuring compliant and complete closure, supporting successful employee transitions back to work.

Established comprehensive SOPs for essential departmental processes, addressing foundational gaps and providing clear guidance for new employees.

Reviewed and updated website content, removing outdated language and aligning updates with standards across business groups.

Developed and launched process improvement teams to address outdated, complex policies, creating actionable tasks from findings to drive measurable change.

Human Resources Coordinator, Leave of Absence

Southern Glazer's Wine & Spirits

Delivered compassionate, concierge-level leave guidance to 20,000+ union and non-union employees across 21 states, building trust, reducing confusion, and ensuring a positive experience.

Resolved complex LOA cases with empathy and precision, increasing employee satisfaction and strengthening confidence in HR processes.

Partnered with 50+ executives, HRBPs, and stakeholders in 2023 to navigate challenging leave scenarios while advocating for employees through reasonable accommodations and return-to-work options.

Created user-friendly templates, policies, procedures, and process maps that streamlined HR operations, improved accessibility, and reinforced understanding of technical data.

Collaborated with Legal, Payroll, and Absence Management leadership to ensure compliant, fair, and employee-centered outcomes.

Processed weekly payroll for employees on LOA with 100% accuracy, streamlining workflows to guarantee timely and compliant payments.

Reviewed 2,000+ OSHA files for accuracy and legal adherence, ensuring compliance and mitigating organizational risk.

Facilitated interactive processes with empathy, assessing unique employee needs to deliver equitable outcomes and making separation decisions when necessary.

Liaised with third-party vendors through weekly meetings to address unclear claims, ensure proper handling, and strengthen accountability.

Wrote SOPs, letter templates, and a brochure to aid in understanding technical concepts. Created associated process maps in Visio for SOPs.

North Texas Community Foundation

Included Front Desk Administrator duties plus:

Strengthened internal IT support by learning troubleshooting skills, reducing outside vendor reliance, bringing a chronically over budget line item back within budget.

Partnered with stakeholders to overhaul 30+ outdated policies and procedures, streamlining operations and improving clarity for employees navigating internal processes.

Led cross-functional team to optimize a multi-departmental procedure, reducing procedure completion time.

Developed and cultivated a StrengthsFinder culture by designing team-building activities, creating peer-recognition programs, and facilitating workshops that increased collaboration, employee engagement, and performance alignment with individual strengths.

Trained staff and executives on collaboration best practices for a more inclusive culture.

Selected and implemented video-conferencing hardware for two conference rooms; coordinated install and trained staff.

Handpicked video conferencing equipment, one for primary and another for secondary conference room, overseeing timely installation and training staff.  

Reviewed weekly check deposit reconciliation with Finance to ensure accuracy and transparency.

Championed the recognition of Juneteenth as a company holiday, aligning organizational policies with cultural values and reinforcing employee belonging.

Operations Associate / Employee Experience Specialist

Allied with senior leadership to evaluate employee satisfaction via employee survey I created, shaping strategies that strengthened the workplace culture.

Served as the first point of contact for calls, emails, and visitors, delivering professional, attentive support, ensuring positive experiences.

Designed and led a comprehensive employee experience program spanning development, recognition, events, and retreats that reduced turnover by more than 60%.

Welcomed and onboarded new hires, streamlining system setup and acting as a trusted resource.

Orchestrated company events end-to-end successfully, including planning, logistics, vendor coordination, and on-site management, renforcing comapny dedication to staff.

Streamlined administrative operations by improving organization systems, optimizing database management, supporting projects which improved team productivity, all enhancing the employee experience.

Guided employees through complex LOA cases with compassion and precision, improving satisfaction and trust in HR processes.

Ensured accuracy of a 20,000+ contact CRM, enhancing reporting reliability and supporting data-driven decision making.

Enhanced workplace efficiency and culture by maintaining supply chains, managing kitchen and reception needs, and ensuring clean, welcoming common areas.

Served as primary liaison for vendors and building partners, fostering strong relationships, addressing concerns proactively, and ensuring timely resolution of all issues.

Created a sense of camaraderie and inclusion during the challenges of COVID through online events and activity groups.

Front Desk Administrator / Employee Experience Specialist

As a single mom I wanted to be present for my son. I traded marketing plans for a brush and bowl, becoming a hair colorist, spending most of my years at Neiman Marcus. A meticulous, creative problem solver, I actively listened to clients and provided white glove customer service. 

Trained regularly locally and attending conferences across the USA including New York City.	

Developed personal brand through customized processes and design as well as targeted customer experiences.

Utilized social media including Instagram and Facebook to drive business through examples of work.

Entrepreneur - Hair Color Specialist, Corporate Break

The HR team player you wish you had. People Champion | Leave & Accommodation Ninja | Employee Experience Passionista | Dazzling Communicator | Strategic Business Writer | Policy & Procedure Developer

I spent 15 years as an elite hair colorist in top Dallas salons, including Neiman Marcus, where I learned how to listen, earn trust, and deliver unforgettable experiences.

Today I bring that same mindset to my next company. I know that when employees feel supported, they create better customer experiences, and when customers feel valued, the business thrives.

I’m at my best tackling tough projects, solving problems others avoid, and building programs that make a real impact.

If you want someone who understands how employee and customer experience work together to drive success, let’s connect.

Benefits & Absence Management Partner

• Advocate for employees during the FMLA & ADA process
• Oversee FMLA & ADA process in over 20 states, including New York, Washington, Ohio, and Pennsylvania
• Collaborate with regional and local teams to ensure employees are safe and under state and local laws
• Work with unions to ensure employment agreements are being applied
• Manage a spreadsheet detailing all active, future, worker's compensation, and modified work. 
• Calculate wages for employees on leave, submitting to payroll weekly
• Initiate and administer the employee separation process

Velir

Outbound Marketing Specialist

-Research, plan and execute demand generation, outbound and event campaigns including third party conferences and virtual events 
-Manage logistics and execution of all planned events, including shaping event themes, working with outside vendors, overseeing branded swag fulfillment/inventory levels, managing event sales staffing, and setting and defining lead goals and metrics for each event  
-Manage SFDC/Pardot campaign tracking, and other processes to meet operational targets and drive engagement post-event and post-campaign 
-Maintain direct alignment with sales team in terms of all pre and post event communication, marketing-driven campaigns, and event promotion strategy 
-Evaluate all event campaigns’ impact and ROI to determine the success and forecast for potential future investment   
-Work with the Director of Marketing to develop strategic marketing initiatives
-Implement marketing plans that include email, social, landing pages and additional content creation as needed 
-Manage all forms of marketing/client data and lists in Salesforce which includes ensuring data is kept clean and up-to-date to ensure it is ready for email or campaign activation 
-Own creation of social media content and social calendar

Marketing Operations, Outbound Coordinator

Brooklyn Data Co.

- Works cross-functionally on multiple projects across partnerships, marketing, and business development 
- Owns content creation and maintenance of company social media pages
- Assists key stakeholders across partnerships and business development manage project-related administrative work by ensuring all necessary materials are current and up to date 
- Coordinates and manages in person and virtual events
- Directs project correspondences by preparing and reviewing project memos, meeting minutes and emails
- Organizes business projects through the use of tools such as Jira and Confluence
- Strategizes with team to help optimize internal processes

Project Coordinator

United States Postal Service

Operations Coordinator

Interpersonal/Team Communication | Privacy Compliance | Stakeholder Engagement |

City Letter Carrier

Sand Hill Kitchen

Manager

Having exhibited consistent success in leading teams of 4-50 across multiple industries, I thrive in an environment where I can meet my team where they are at and support them in getting where they'd like to be. I am most passionate about improving workflows to increase efficiency, cultivating exciting experiences, building conversations for team retrospectives, nurturing customer relations and celebrating successes. 

I take great pride in being a transparent and open source of stability in environments of high stress and unpredictability. 

Proficient in:
🔑 Managing competing timelines and deliverables
🔑 Data gathering/analysis
🔑 Crafting compelling content both independently and via team collaboration
🔑 Establishing processes that promote visibility across teams 
🔑 Clear, efficient communication
🔑 Asking questions that unlock next level growth
🔑 Risk planning and mitigation 


I am a🥊 Muay Thai 🥊enthusiast and neglectful plant parent so the team will always be protected and the office plants will at least survive.🪴

taplio

The Battle

Tori Whaley, aPHR

Kayla Dolloff, CAPM

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