Tori Whaley, aPHR

Advocate Health

Managed leave of absence department general inquires, answering and researching claims while providing an exceptional employee experience in an organization of 20,000+.

Built and launched a process framework for a longstanding policy, working cross-functionally with management and a third-party vendor to deliver smooth employee payment operations.

Trained team members to navigate and master a complex, multi-step leave of absence process by breaking down difficult concepts into clear, actionable steps.

Audited closed claims, ensuring compliant and complete closure, supporting successful employee transitions back to work.

Established comprehensive SOPs for essential departmental processes, addressing foundational gaps and providing clear guidance for new employees.

Reviewed and updated website content, removing outdated language and aligning updates with standards across business groups.

Developed and launched process improvement teams to address outdated, complex policies, creating actionable tasks from findings to drive measurable change.

Human Resources Coordinator, Leave of Absence

Southern Glazer's Wine & Spirits

Delivered compassionate, concierge-level leave guidance to 20,000+ union and non-union employees across 21 states, building trust, reducing confusion, and ensuring a positive experience.

Resolved complex LOA cases with empathy and precision, increasing employee satisfaction and strengthening confidence in HR processes.

Partnered with 50+ executives, HRBPs, and stakeholders in 2023 to navigate challenging leave scenarios while advocating for employees through reasonable accommodations and return-to-work options.

Created user-friendly templates, policies, procedures, and process maps that streamlined HR operations, improved accessibility, and reinforced understanding of technical data.

Collaborated with Legal, Payroll, and Absence Management leadership to ensure compliant, fair, and employee-centered outcomes.

Processed weekly payroll for employees on LOA with 100% accuracy, streamlining workflows to guarantee timely and compliant payments.

Reviewed 2,000+ OSHA files for accuracy and legal adherence, ensuring compliance and mitigating organizational risk.

Facilitated interactive processes with empathy, assessing unique employee needs to deliver equitable outcomes and making separation decisions when necessary.

Liaised with third-party vendors through weekly meetings to address unclear claims, ensure proper handling, and strengthen accountability.

Wrote SOPs, letter templates, and a brochure to aid in understanding technical concepts. Created associated process maps in Visio for SOPs.

North Texas Community Foundation

Included Front Desk Administrator duties plus:

Strengthened internal IT support by learning troubleshooting skills, reducing outside vendor reliance, bringing a chronically over budget line item back within budget.

Partnered with stakeholders to overhaul 30+ outdated policies and procedures, streamlining operations and improving clarity for employees navigating internal processes.

Led cross-functional team to optimize a multi-departmental procedure, reducing procedure completion time.

Developed and cultivated a StrengthsFinder culture by designing team-building activities, creating peer-recognition programs, and facilitating workshops that increased collaboration, employee engagement, and performance alignment with individual strengths.

Trained staff and executives on collaboration best practices for a more inclusive culture.

Selected and implemented video-conferencing hardware for two conference rooms; coordinated install and trained staff.

Handpicked video conferencing equipment, one for primary and another for secondary conference room, overseeing timely installation and training staff.  

Reviewed weekly check deposit reconciliation with Finance to ensure accuracy and transparency.

Championed the recognition of Juneteenth as a company holiday, aligning organizational policies with cultural values and reinforcing employee belonging.

Operations Associate / Employee Experience Specialist

Allied with senior leadership to evaluate employee satisfaction via employee survey I created, shaping strategies that strengthened the workplace culture.

Served as the first point of contact for calls, emails, and visitors, delivering professional, attentive support, ensuring positive experiences.

Designed and led a comprehensive employee experience program spanning development, recognition, events, and retreats that reduced turnover by more than 60%.

Welcomed and onboarded new hires, streamlining system setup and acting as a trusted resource.

Orchestrated company events end-to-end successfully, including planning, logistics, vendor coordination, and on-site management, renforcing comapny dedication to staff.

Streamlined administrative operations by improving organization systems, optimizing database management, supporting projects which improved team productivity, all enhancing the employee experience.

Guided employees through complex LOA cases with compassion and precision, improving satisfaction and trust in HR processes.

Ensured accuracy of a 20,000+ contact CRM, enhancing reporting reliability and supporting data-driven decision making.

Enhanced workplace efficiency and culture by maintaining supply chains, managing kitchen and reception needs, and ensuring clean, welcoming common areas.

Served as primary liaison for vendors and building partners, fostering strong relationships, addressing concerns proactively, and ensuring timely resolution of all issues.

Created a sense of camaraderie and inclusion during the challenges of COVID through online events and activity groups.

Front Desk Administrator / Employee Experience Specialist

As a single mom I wanted to be present for my son. I traded marketing plans for a brush and bowl, becoming a hair colorist, spending most of my years at Neiman Marcus. A meticulous, creative problem solver, I actively listened to clients and provided white glove customer service. 

Trained regularly locally and attending conferences across the USA including New York City.	

Developed personal brand through customized processes and design as well as targeted customer experiences.

Utilized social media including Instagram and Facebook to drive business through examples of work.

Entrepreneur - Hair Color Specialist, Corporate Break

The HR team player you wish you had. People Champion | Leave & Accommodation Ninja | Employee Experience Passionista | Dazzling Communicator | Strategic Business Writer | Policy & Procedure Developer

I spent 15 years as an elite hair colorist in top Dallas salons, including Neiman Marcus, where I learned how to listen, earn trust, and deliver unforgettable experiences.

Today I bring that same mindset to my next company. I know that when employees feel supported, they create better customer experiences, and when customers feel valued, the business thrives.

I’m at my best tackling tough projects, solving problems others avoid, and building programs that make a real impact.

If you want someone who understands how employee and customer experience work together to drive success, let’s connect.

Benefits & Absence Management Partner

• Advocate for employees during the FMLA & ADA process
• Oversee FMLA & ADA process in over 20 states, including New York, Washington, Ohio, and Pennsylvania
• Collaborate with regional and local teams to ensure employees are safe and under state and local laws
• Work with unions to ensure employment agreements are being applied
• Manage a spreadsheet detailing all active, future, worker's compensation, and modified work. 
• Calculate wages for employees on leave, submitting to payroll weekly
• Initiate and administer the employee separation process

Healthcare

> Supporting on the ground continuity of care data gathering
> Facilitation of effective on-boarding of new health plan members and new buildings
> Collaborate with the local clinical staff and leadership to educate and train new nursing facilities on the clinical model

Registered Nurse

> Provided care to the antepartum, laboring, and postpartum patient
> Ensured metrics are met and documentation is thorough and accurate
> Prepared patients for surgery, assisting in the OR, and recovering patients in PACU
> Provided care of the newborn infant
> Collaborated with healthcare providers to ensure safe and quality care is provided

St. Joseph County Election Board

Ensure voters are in the correct precinct prior to voting
Verify voters are legally able to vote prior to them placing their voteProvide a safe place for voters tocast their ballots

Poll Worker

Oak Street Health

• Provide patient education, particularly around chronic conditions, preventative care, and medications
• Developing, implementing, and updating care plans
• Functioning as a case manager, helping patients navigate and coordinate their healthcare needs
• Utilize standardized protocols for medication management and direct patient care
• Provide clinically competent triage and symptom management to patients who may or may not be physically present

Trinity Health

• Participated in Quality Assurance and Process Improvement
• Conducted educational and training activities for staff through instruction and dissemination of information on healthcare practices
• Participated in community surveys and when necessary develop a plan of correction
• Collected, analyzed, and interpreted health data in order to plan, implement, evaluate, and disseminate appropriate public health practices
• Developed and implemented high-quality learning content in a variety of formats, including eLearning, video, audio, virtual course materials, PowerPoint presentations, tool kits, study guides, and performance support tools.

Director of Education & Infection Prevention

Mishawaka Parent Group

Oversaw internal operations
Worked to build strong relationships with parents, students, school staff and community members
Maximized the group's operating performance
Helped to achieve the group's financial goals through fundraising 
Developed project plans with forecasts, estimates, and resource assignments
Part of a team of 4 that raised over $17,000 in one school year

Vice President (Elected Volunteer)

Allied Physicians Surgery Center LLC.

Completed accurate medical history and documented all information in the EMR
Delivered clear and concise communication to patients and/or their designee 
Applied surgical screening based on set facility protocols
Coordinated and ensured completion of pre-surgical testing with patients and providers 
Provided patient education on pre-surgical prep, medications, treatments, and post op care
Collaborated with a variety of providers to ensure patients are cleared and appropriate for surgery

Telephonic Triage Nurse

The South Bend Clinic

Managed up to 65 employees and 15 providers
Functioned as a Project Manager with implementation and execution of evidence-based practice changes to improve physician, staff, leader, and patient/family experiences and care
Responsible for budgeting and forecasting, expense reporting, risk management, status reporting, and execution
Created project documentation and strategy plans
Accountable for complete project lifecycle from inception to closure
Acted as the initial point person for all assigned departments
Effectively and successfully led multiple projects in a fast-paced environment
Balanced multiple priorities simultaneously and adapt to the changing needs of the business
Rolled out new phone triage program and protocols
Managed daily staffing and monthly provider schedules
Provided ongoing performance feedback for staffing, including annual reviews
Worked with Directors to identify and measure success with key performance indicators
Participated in the hiring process of staff and providers
Completed audits to ensure staff and providers are meeting KPIs - addressing barriers
Managed annual budget
Worked to decrease costs by 15%

Practice Manager

Provided general nursing care to patients
Worked as a case manager, helping guide patients with navigating their care needs
Provided extensive patient education on a wide variety of topics
Provided phone triage based on protocols
Assisted with updating and maintaining of patient medical records
Provided excellent customer service to patients and their families
Responded to medical emergencies on the campus property
Performed pre certifications and prior authorizations

LPN/Triage Nurse/Case Manager

Memorial Hospital of South Bend

Demonstrated a high level of competency and knowledge while performing nursing care including medication administration, bedside procedures, assessments, treatments, and patient education
Great communication with providers, patients, families, and staff
Delegated tasks to licensed and non- licensed personnel
Maintained accountability for achieving appropriate outcomes for goals set by the facility/inpatient unit
Firm patient advocate- communicated with a variety of providers to meet the needs of the patient and their family

Float Pool Registered Nurse

Ross Education, LLC

Developed, implemented, and updated high-quality learning content in a variety of formats, including eLearning, video, audio, virtual course materials, PowerPoint presentations, tool kits, study guides, and performance support tools
Maintained over a 90% retention rate for students
Prepared weekly lesson plans according to the standardized Ross curriculum
Taught classes and skills for Medical Assistant as well as Medical Coding and Billing programs

Course Instructor

Home Pointe - AWS

Gained experience with patients that had a wide variety of disabilities and diseases
Provided patient education daily to the patients and their families
Provided all nursing care for the patient while in the home including: medication administration, trachcare, gbutton care, and ADL assistance per doctor orders

Accomplished, goal driven, and dedicated Nurse, Leader, & Project Manager with over 17 years of experience in healthcare. 

Proven record for managing multiple fast paced projects, implementing new technologies, and leading diverse teams. 

taplio

The Battle

Tori Whaley, aPHR

Emilie M.

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