Do you feel undervalued, overworked, unsatisfied, or trapped in your job?
Are you constantly anxious about losing your income?
Are you devastated by a recent job loss?

You May Be Experiencing the Great Career Quake - that shattering moment that shakes the safety and security of your employment. 

A Career Quake is an Opportunity Disguised as a Challenge.

As an employee, you have a choice to stay in that ‘shaky job’, or to safely exit to a more stable career path. I will show you how. 

I am a career transformation coach, speaker, trainer, and author of forthcoming book The Phoenix Career Principles: From Employee Ashes to the Flame of Entrepreneur Success (2022). 

In my 30+ year corporate journey, I experienced many Career Quake moments with varying degrees of magnitude. I went through times where I felt like a cog in a machine that could be easily replaced; a job I ultimately outgrew. 

I felt called to lend support to colleagues who were shell-shocked, devastated, and unprepared to face the uncertainty of job loss and everything that comes with it. 

Many others experienced discontent and additional stress and eventually left their jobs to safeguard their wellbeing and mental health.

Having developed a resilient shift in mindset I saw opportunity where others experienced trauma. I saw an important, unmet need in the marketplace, which became my catalyst to become a Career Transformational Coach.

Some of my clients tell me that they stayed in their shaky jobs because they:
- Didn’t have a clear picture of their alternative career future
- Had the picture but didn’t know what first steps to take
- Didn’t have the courage to leave until the next Career Quake forced them out

The Career Leap Program: 
I designed my program to help you discover and confidently step into your future career to: 
1. Develop a clear future vision for your career where you are in control of your destiny 
2. Turn your experience and unique capacities into your Unique Value Proposition
3. Overcome fear and build the confidence to step into a richer and more meaningful life 

You have the capacities, experience, talents, wisdom, and drive to build an unshakable career path. By leveraging the guidance of the Career Leap Program, you will not have to take this journey alone.  
For more information reach out via LinkedIn Messenger.

Tony Pisanelli

Behaviour, Communication & Performance

How to 
✅ Make a good impression: 
   Tools, recipes and scripts for building relationships and making a great impression. How to get rid of 'relationship wreckers', speak to a work colleague, and look great at a job interview.
✅ Use the skill of Diplomatic assertiveness: 
   Assertiveness is a good thing but the art of combining diplomacy with assertiveness is even better. How to be diplomatically assertive.
✅ Deliver Brilliant Customer Service: 
   Delivering great customer service when the going gets tough requires particular strategies and skills. How to turn customers into advocates, manage complaints and much, much more.
✅ Master Tough Conversations: 
   Some conversations are tough to think about having let alone actually have. Mark has developed a straightforward three-step framework 'Take Control' to help you deliver bad news, discuss poor performance, lay down the law, talk about our personal issue with friend to ......
✅ Put an End to Unacceptable Behaviour: 
   Sarcasm, bullying, sexual harassment, inappropriate comments and just plain bad manners, are all unacceptable. How to handle unacceptable behaviour is about making the point and making sure you look good in the eyes of others.
✅ Deal with Difficult people: 
   How to handle, manage, cope with and deal with people who: interrupt you; talk over you; break commitments; 'put you down'; make sarcastic remarks; are rude, discourteous or nasty; yell; bully; harass; are demanding; are belligerent; and are just plain difficult. 
✅  Say 'no' to a drunk driver, refuse the offer of a drink, .... : 
   Mark has an impressive track record in the design and delivery of social skills programs and drug and alcohol education programs. He helps teenagers, and helps parents and teachers help teenagers, handle the real world of alcohol and say 'no' to a drunk driver, refuse to drink more than a planned limit, and much more.

The Workplace Performance Architect: Get the Results You're Really After 

How to Teach any Interpersonal Communication You Like

I created the advanced behaviour rehearsal technique Agent Provocateur Role-Plays ® because of the shortcomings of, and problems with, traditional types of role-plays.

The Creator of: Real Life Rehearsals® and Agent Provocateur Role-Plays® 

Mark McPherson

Examples:  Designed, wrote & delivered a comprehensive step-by-step 5-day program for police in Vietnam, China and Myanmar; Researched, evaluated and wrote report on a university education program for parents; Produced research reports for NSW Health, Sydney City Council etc; Designed, wrote & delivered 2-day Introductory & 2-day Advanced program for staff of Federal MPs and Senators;  Designed, wrote & delivered programs for Housing NSW and other govt departments, and schools; Consultant for HIV/AIDS & HepC prevention.

Independent Researcher and Evaluator

UNSW

Researcher. Evaluator. Questionnaire design. Survey instrument design. Interviewer. Intrerpretation of results. Statistical analysis. Writing journal articles and conference papers.

Research Officer, National Centre for Social Research

NSW Police Force

Coordinator, Drug Programs Coordination Unit

NSW Health

Manager of Professional Development, Centre for Education and Information on Drugs and Alcohol

Manager. Leader. Educator. Facilitator. Trainer. Project manager. Presenter. HIV/AIDS. Sexual Health. HepC. Community programs. Staff programs. Prevention programs. Service delivery. Assertiveness. Dealing with difficult people- disruptive, uncooperative, difficult, intoxicated.

Coordinator of HIV/AIDS & Sexual Health Services, South Western Sydney

Educator. Facilitator. Designed and delivered education programs. Designed and delivered health promotion programs and public health programs. For staff and community. Program examples: Assertiveness; HIV/AIDS & HepC prevention; dealing with difficult people; and infection control.

Health Promotion, Education, Infection Control at Royal Prince Alfred Hospital

Board of Studies, Teaching and Educational Standards now the NSW Education Standards Authority

Teacher. Educator. Program designer. Instructional designer. Product development. Secondary/high schools. Alcohol education.

Senior Education Officer

TAFE NSW

Manager. Educator. Trainer. Project manager. Presenter. Produced numerous teaching resources and kits for teachers and other drug educators. HIV/AIDS. Sexual Health. HepC. Alcohol edcuation. Community programs. Staff programs. Prevention programs. Assertiveness. Dealing with difficult people.

Senior Education Officer, National Campaign Against Drug Abuse

Family Planning NSW

Educator. Trainer. Presenter. Produced numerous teaching resources and kits for teachers and other drug educators. HIV/AIDS. Sexual Health. Community programs. Staff programs. Prevention programs. Assertiveness. Dealing with difficult people.

Education Officer

University of Sydney

Health education. Classroom management. Teaching techniques.  HIV/AIDS. Sexual Health. HepC. Alcohol education. Assertiveness. Dealing with difficult people. Educator. Trainer. Presenter.

Lecturer, Health Education & Health Promotion

You’re good at what you do. And you work hard. It's why you're ready to move up the ladder or why you already have. But hang on a minute. What's this? It's leading people is very different from just getting the work done.

Now you’re dealing with real people with all their strengths, quirks, and challenges. And when things go wrong - someone underperforms, causes friction, or behaves badly - it’s your job to step in.

The problem? No one really showed you how.

Sure, maybe you had a webinar or some coaching along the way. But when it comes to those tricky conversations - the ones that knot your stomach and keep you awake at night - it still feels like you’re flying blind.

You know the ones I mean.

Telling someone their performance isn’t cutting it. Giving hard feedback. Calling out unprofessional behaviour. Having the conversation you wish you didn’t have to have.

You might rehearse it endlessly, put it off, or finally have it - only to walk away knowing it didn’t really change anything.

And that’s what makes these moments so exhausting. Not just the awkwardness, but the weight of them. The mental load that follows you home, into your evenings, your sleep, your self-confidence.

Meanwhile, others seem to handle it all with ease. They look calm. Clear. Respected. Promotable. You wonder: Why is this so hard for me?

It’s not just you.

The truth is, these conversations are a leadership skill - and like any skill, they can be learned. With the right tools and practice, you can approach tough conversations with clarity and confidence.

Imagine not dreading the next performance chat. Imagine being the manager who speaks up clearly, handles conflict well, and earns trust up and down the ladder.

You’d sleep better. Feel better. Lead better.

And when the next opportunity comes up? You’ll be ready.  It's why I created: 

1️⃣  The Workplace Performance Blueprint. 
2️⃣  Personal Conversations Scripts which can be tailored to people's specific needs 
3️⃣  A four-step process for Dealing with Difficult People 
4️⃣  A four-step process for Mastering Tough Conversations. 
5️⃣  Sets of clear practical realistic strategies people could immediately use.
6️⃣  Agent Provocateur Role-Plays 
 
➡️ My formal qualifications are in Education, Science, Health & Psychology - MEd, BSc, GradDipEd, GradDipHealth, PostGradDipPsych, DipHyp
➡️ Book in a time to ask any question you like
https://calendly.com/markmcpherson/talk

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The Battle

Tony Pisanelli

Mark McPherson

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